Paddock Chevrolet

Run away from them. They sell broken car. I know cause they tried to do it to me. They sell broken car. I know cause they tried to do it to me. More

Just bought a brand new Chevy Silverado 2500 on 03/23/24. Upon picking it up I noticed the steering wheel was not straight while driving in a straight line. After contacting the salesman Ron Zambito and info Upon picking it up I noticed the steering wheel was not straight while driving in a straight line. After contacting the salesman Ron Zambito and informing me to come back to the dealership so we could go to service. After going to the service department we were told that there was nothing he could do for me until the vehicle has 750 miles on it cause this issue was caused by the shipping of the truck. I have never heard of this and there is nothing noted on the cooperate website about this issue or any were else on the web. If I would have test drove the vehicle and noticed it I guarantee you they would've fixed it immediately. This is poor customer service and was just sent away so they didn't have to deal with the problem that day. More

salesman was great. only problem I currently have is that the finance manager is not calling me about a disposition fee for my old lease. He told me there would not be o only problem I currently have is that the finance manager is not calling me about a disposition fee for my old lease. He told me there would not be one because I leased a new car and it is charged on the new paperwork. I am disappointed that no one has called me back after three calls. More

Stay away from this dealership! The service Department will make you feel like a Villain and try to charge you every little thing they do, even when the vehicle is under warranty! The service Department will make you feel like a Villain and try to charge you every little thing they do, even when the vehicle is under warranty! Paddock has lost a customer for life as I will never set foot in that dealership again. More

Horrible is an understatement. Stay away from wasting your time here. I called to book a service apt. and they forced me to give them every bit of imaginable information about me p Stay away from wasting your time here. I called to book a service apt. and they forced me to give them every bit of imaginable information about me personally, before telling me its $200 just to walk in the door and get a diagnostic test done. This is quite ridiculous as I knew exactly what I needed repaired. Horrible customer service at the service department and a ridiculous waist of time in addition to a ridiculous policy of charging $200 prior to and in addition to any work being performed. Went elsewhere and had the service performed for free under warranty. DONT FALL FOR THE PADDOCK SCAM! STAY AWAY! More

Horrible! I have taken my vehicle in for the same electronics issue 4 times. They keep sending me away saying if it isn’t happening when I’m there they can’ I have taken my vehicle in for the same electronics issue 4 times. They keep sending me away saying if it isn’t happening when I’m there they can’t do anything. Twice it’s caused battery to be completely drained. This time they refused to even attempt to diagnose, told me the battery wasn’t under warranty on a year old vehicle, wanted to charge me $175 plus hourly (2-3 hours) to charge and test the battery, then $400 for a battery regardless. Then wanted to keep the car for two days and leave me with no way to get home. The service manager just kept saying to me that I should be more appreciative that he got my vehicle in the same day. I ended up buying a battery just to be able to go home. I basically paid my own ransom. I’ve reached out to Chevy and was told because they didn’t diagnose, I can’t ask for reimbursement. So they they made sure I couldn’t do anything but pay their ransom. More

Service department likes to sell unneeded and doesn't perform what I asked them to do. Asked for my money back and was asked to leave. Will contact BBB and NY state AG. perform what I asked them to do. Asked for my money back and was asked to leave. Will contact BBB and NY state AG. More

I brought my 2022 chevy silverado in to the dealership on 3/21/22 with issues of the dash keep going out. Just got the truck 1/29/22. I didn't catch the employees name however they wanted me to pay for the d 3/21/22 with issues of the dash keep going out. Just got the truck 1/29/22. I didn't catch the employees name however they wanted me to pay for the diagnostic fee for a vehicle that has bumper to bumper coverage. After looking over the vehicle all they said was it's up to date on the computer software. This issues has happened numerous times since with the radio/dash staying on for over 40 mins vehicle not even running or on with all four doors open as well. I called Paddock and they just keep telling me there is nothing they can do. Onstar will not connect there is an open ticket report with them. My WiFi does not work half the time, ticket open with AT&T as well. The truck does not detect my keys, flips through the screens by it self, screen shuts off, or stays on. Other dealerships say this is a known issue. I want my truck fixed so I can enjoy it. What is the problem Paddock? More

liars and cowards tell you one thing and than do something totally different. tim goodliff lied thru his teeth and punked out by turning it over to tony something totally different. tim goodliff lied thru his teeth and punked out by turning it over to tony More

I went to Paddock service last Saturday for NYS my attendant this time was David this guy is so professional and polite wonderful service from Paddock service thank you David for your dedication excel attendant this time was David this guy is so professional and polite wonderful service from Paddock service thank you David for your dedication excellent customer service. More