Paddock Chevrolet

Absolutely Terrible Everything I am a 19 year old female who recently bought a car in October of 2017. Of course because I am young and a female, Paddock took complete advantage thi I am a 19 year old female who recently bought a car in October of 2017. Of course because I am young and a female, Paddock took complete advantage thinking I wouldn't catch on to their games. I was not picky, all I wanted was a reliable vehicle to get to and from work and school. I purchased a 2013 Ford Fiesta Se who was only previously owned once with only 26,475 miles on it. Test drove it, all was fine so I said okay, let's do it. It came time for the boring stuff, the paperwork. Joe, Will and I agreed on the payment amount and for how many months. When it came time to sign, they changed the amount to $20 higher and for an extra 12 months thinking I wouldn't catch it. Once they corrected it, the dollar amount was correct but the months were still incorrect. So after the third time, it was finally correct and I was able to officially own my car. Several times I was told "Paddock sold you that car with those tires on it?" Here I am thinking, what do you mean? It was dry out I didn't know the tires were terrible and had zero tread. I went to get my first oil change and the mechanic really stressed my tires. The mechanic I go to is amazing, I have never gone anywhere else. He told me they were unsafe and to not wait, get new tires ASAP. He couldn't believe I was sold my car with the tires I had! I was furious. I haven't even driven a full 3,000 miles since I got my vehicle so I did not do any damage to them. I tried calling Paddock to speak with my salesman Joe, had to leave three messages before I had enough and had to literally text his cellphone. How professional. He really didn't care, he says '"they passed our inspection." My tires were at 2.5 and 2 fails inspection. My tires could have blown up and I could have gotten seriously hurt! I eventually took my car in and when I got to the service department, no one had any idea what was going on. Terrible communication. Joe avoided me at all costs and instead of giving the authorization to the service dept to provide the new tires, he was arguing with me via TEXT instead of trying to find a resolution. After going back and forth for a half hour, I said ya know what I don't even want your mechanics working on my vehicle because the fact I was sold my vehicle the way it was (super unsafe) I would rather go somewhere where I know they will genuinely do a good job and make sure my car is in the best condition when leaving. I ended up having to spend $400 on tires at Tread City (who was super super nice and made sure I got the best tires for my car). They laughed at Paddock and said I can't believe everywhere else knows you need new tires except them. My tires are only 15" so they weren't a super outrageous amount but I shouldn't have had to pay for them. Paddock should have provided them prior to me even walking out of their building. Heaven forbid they do something that benefits a customer that doesn't include money in their pocket. Everyone was super rude, lacked communication, and was very unprofessional. Nothing is worse than being taken advantage of because of your age and gender. All I needed was a way to school and work so I could make a living of my own. I will NEVER give this place business or the time of day again. More

New car purchase Tony was great. Test drove a couple different vehicles, and finally picked the one I wanted. Thank you for the great experience at Paddock once again. Tony was great. Test drove a couple different vehicles, and finally picked the one I wanted. Thank you for the great experience at Paddock once again. More

Great experience The entire process went very smoothly. The salesman, Edward, went above what he needed to and took the time to explain how everything works (Wi-Fi, al The entire process went very smoothly. The salesman, Edward, went above what he needed to and took the time to explain how everything works (Wi-Fi, all-star, etc). The price was reasonable and I'm very happy with my purchase! Overall, great experience. More

Some of the very best customer service in Western New York. From start to finish I was kept informed of progress on my car. Very detailed in explaining service that was completed. They were totally interested i From start to finish I was kept informed of progress on my car. Very detailed in explaining service that was completed. They were totally interested in me as a customer and how they could best meet my needs. Superb! More

Value their customers, old and new Everyone was extremely knowledgeable and helpful regarding the vehicles. They worked with me as a new GM customer to get the vehicle I wanted for the Everyone was extremely knowledgeable and helpful regarding the vehicles. They worked with me as a new GM customer to get the vehicle I wanted for the price I wanted. I didn’t feel pressured at all. Great experience! More

No help after unable to perform a firmware update I have gone to Paddock Chevrolet for service many times and have always been treated courteously and honestly. This service appointment was for a fir I have gone to Paddock Chevrolet for service many times and have always been treated courteously and honestly. This service appointment was for a firmware upgrade to the infotainment system in my car. They were unable to complete the procedure due to what I was told were bandwidth problems in downloading the upgrade from GM. This was rather disappointing but the only help I was given to get the upgrade completed was being told to try another dealer. This was without any suggestion as to a dealer that is known to have been able to successfully complete the procedure -- essentially leaving me on my own to solve the problem. More

Amazing dealership and helpful salesman My salesman Chris Furlong was an amazingly helpful salesman, and so was my finance guy Scott. I’d highly recommend this dealership for anyone looking My salesman Chris Furlong was an amazingly helpful salesman, and so was my finance guy Scott. I’d highly recommend this dealership for anyone looking to buy a vehicle More

Service tech Mark was very friendly & helpful The service tech, Mark, that worked with me was very friendly and helpful. I was also happy with the shuttle service driver. It was so nice to be ab The service tech, Mark, that worked with me was very friendly and helpful. I was also happy with the shuttle service driver. It was so nice to be able to get a ride home and not have to wait at the dealership all day. More

Excellent Arrived early for my scheduled appointment and was serviced immediately. Service representative was polite and professional. Paddock Chevrolet treats Arrived early for my scheduled appointment and was serviced immediately. Service representative was polite and professional. Paddock Chevrolet treats their customers as if we're family. Thank You! More

PADDOCK SERVICE We have dealt with many Dealerships over the years. The Paddock service people from the time you pull up to their service doors until you pick up you We have dealt with many Dealerships over the years. The Paddock service people from the time you pull up to their service doors until you pick up your vehicle are by far and away the BEST, Most FRIENDLY and PROFESSIONAL people we have ever experienced while having a vehicle serviced. Also the fastest in time from drop off to pickup. In two words 'Their AMAZING'. More