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Palestine Toyota

Palestine, TX

4.7
163 Reviews
At Palestine Toyota, WE MAKE IT EASY! As your local Toyota dealership in Palestine, Texas, we’re proud to serve drivers throughout East Texas with a great selection of new Toyota models and quality pre-owned vehicles, straightforward service, and a team that puts our customers first. We believe buying a vehicle should be simple, transparent, and enjoyable. That means helping you find the right vehicle for your needs, providing flexible financing options, and delivering dependable Toyota service long after the sale. One of the biggest reasons to buy from Palestine Toyota is our FREE Lifetime Powertrain Warranty available on qualifying vehicles, giving you added confidence and value for the road ahead. Whether you’re shopping for a new Toyota, searching for a quality used car, truck, or SUV, or need trusted Toyota service and maintenance, Palestine Toyota is here to help. Come experience the Palestine Toyota difference and see why drivers across Palestine and East Texas choose us for their automotive needs. Palestine Toyota — WE MAKE IT EASY!
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2728 S Loop 256

Palestine, TX

75801

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Showing 163 reviews

January 08, 2026

Every service person that I have had contact with has been professional, helpful and friendly. More

by carolcloyd66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember them all
January 08, 2026

These guys are always phenomenal. They take care of us and our truck and are always respectful and polite. We love them. More

by cdavis6402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly and Rick in service
January 07, 2026

Normally everything is great. Someone in the service bay dropped the ball this time. I arrived at 8:52 for an oil change and left at 11:22. More

by HWADDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2026

Molly, my service advisor was great to work with. Jeff did an excellent job addressing a number of issues on my vintage Landcruiser. Nice to be able to get service at a dealer for a fair "market" pr More

by BOB.KARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly, Jeff
January 07, 2026

Swift and professional. The dealership building is so nice and the people are very friendly. More

by RICHARD3360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2026

Dealer has helped to locate a new vehicle…then worked hard to keep it serviced. Is active in supporting local service projects. Great job! More

by LEONWILLHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Berry
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2026

Thank you, Palestine, Toyota for excellent service and customer service unmatched anywhere in Texas. Thank you for everything you do. Keep up the good work. God bless. More

by RONNIEREEDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Ashton Seth Shelly
January 02, 2026

Wonderful dealership and employees! Will be back for all future vehicles and routine service work! More

by sberry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristy Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2025

The absolute professionalism, the courtesy, and overall integrity and honesty that went into my buying my Subaru was unlike anything I’ve ever known. More

by jmaher1333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Branden Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2025

New car. Check engine light came on. Told to bring it in to service department. Waited almost 2 hours. Advised new Crown needs a sensor and would call me when More

by bradryder03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Branden Szabo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2025 -

Palestine Toyota responded

Mr. Ryder, thank you for taking the time to share your feedback. I’m sorry for the inconvenience you experienced with your new Crown and understand how frustrating a check engine light can be—especially on a new vehicle. While the wait time that day is unfortunate, our service department is often fully booked with scheduled appointments, and we appreciate your patience while our team worked to diagnose the issue. I would like to clarify whether an estimated timeline for the sensor and repair availability was provided at the time of your visit, and what expectations were set when you left the dealership. My name is Jason Lansford, General Sales Manager at Palestine Toyota. I am responding personally, even on Christmas, because your experience matters to us. I will be checking with our Service Director, Dave Ashton, first thing in the morning to review this situation and ensure appropriate follow-up. We appreciate you bringing this to our attention and look forward to resolving it for you.