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Palestine Toyota

Palestine, TX

Overview
Employees
Reviews
Vehicles
4.6
25 Reviews
Drivers in Texas can expect a tremendous selection and premium customer service when they visit our Palestine dealership. Previously known as McLarty Toyota, Palestine Toyota offers a dynamic lineup of popular Toyota models, and we will do everything necessary to help you find the right vehicle for your situation. No matter what your needs or your budget may be, you’re sure to find the perfect vehicle within our massive inventory of new Toyota’s. From the wildly popular RAV4 SUV to the always reliable Corolla, the supremely capable Tundra and Tacoma pickup trucks, and the uber-efficient Prius, we have them all ready for you to explore.
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2728 S Loop 256

Palestine, TX

75801

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Mira

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Showing 25 reviews

December 10, 2025

Chuck, I wanted to show you the lackluster effort of your general manager, so I forwarded the conversation we had, or the one I attempted to have with him to your email. I will not embarass him here, pu More

by jumpstart1921
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Berry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2025 -

Palestine Toyota responded

We don’t usually respond this directly, but your review leaves out too many facts to go unaddressed. Our General Manager provided immediate, detailed, and accurate guidance based solely on what you initially told us: towing needs, vehicle expectations, and daily usage. Your initial request was for a used Toyota capable of hauling 5,000 pounds for $15,000. A great amount of time was spent sending you over the specifications for each Toyota truck or SUV that could accommodate your needs. During this process, you also asked about a non-Toyota vehicle listed on our website for $6,000 more than your requested budget. That vehicle had just sold. A simple response letting you know it was no longer available somehow prompted rapid-fire emails to our store owner and this Google review claiming the GM was “lazy” and “lackluster.” For reference, here is a portion of the GM’s very detailed email guidance: I would recommend a 4Runner if the plan is to haul around 5,000 pounds regularly. The Sequoia is much larger and definitely capable, just not sure if you are needing that much vehicle. The Highlander offers a standard towing capacity of 3,500 however, a few models offer a 5,000 towing capacity. I don’t recommend towing that much regularly with the Highlander as it will not handle as well as a truck or Rear Wheel Drive SUV. The Toyota Tacoma will certainly accommodate regular towing between 4-6k pounds but does not offer a tremendous amount of rear passenger space if you plan to carry adults in the back seat. The Tundra will tow just about whatever you care to haul up to 12,000 pounds, extremely spacious interior just comes with a bit bigger price range. We also provided a link to our website to help continue your vehicle search when your criteria shifted outside your original guidelines. After your initial request, you completely changed direction, asking for any brand plus a ‘quick and sharp looking’ white sedan, all while staying at your original $15,000 all-in budget. We stand behind our team. They remained professional, responsive, and patient even as your requirements moved in multiple directions. Leaving out these critical details to paint our staff as passive or unmotivated is misleading, and it’s not something we’re going to allow to define the work they put in. We are always willing to discuss an experience respectfully. But we will also be clear when a review misrepresents what actually took place — and this one does.

August 01, 2022

We just bought our second Prius from Palestine Toyota! Mirabel our sales lady was excellent both before and after the sale. Thanks! More

by Jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mirabel
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April 24, 2021

A "shout out" to Rick and the gentleman who was working with Rick in service yesterday, Thursday, 22 Apr 2021. I had been in a couple of weeks before to get a tire rotation. I was experiencing a shimmy in More

by rangerfrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick and assistant in Service Department on 22 Apr 2021
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December 28, 2020

Just purchased 3rd auto since 2017 thanks to Nick Nicholas. Super sales associate. Made buying experience pleasant. Entire staff both sales and service great. Will do it again.....Marion Stone More

by marionbstone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nicholas...Great...5 stars st least, Brandon White
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August 27, 2018

Fantastic Customer Service I purchased a 2018 Tacoma recently, and was impressed with the speed and ease of my purchase. They had us in and out in what seemed like minutes. We More

by Cntrychick369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Martin
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Aug 29, 2018 -

Palestine Toyota responded

Thank you for your feedback! We'll let our staff know of your appreciation. We strive to provide the highest quality of service to our customers and we greatly appreciate your business! Thank you, Chuck Eldridge 903.27.1840

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