Palisades Mazda

Mr. Ed Grayon Actually went to service that particular day as I was having an issue with using my iPhone for navigation. Was informed there would be a 45 minute wa Actually went to service that particular day as I was having an issue with using my iPhone for navigation. Was informed there would be a 45 minute wait, so decided to see if one of the sales consultants could help me... and that is how I came to meet Ed Grayon. He is not like any car salesperson I have ever dealt with. He is low pressure but knows his products well and really tries to understand what you are interested in so you will leave with a car you are genuinely happy with. He is all about the customer relationship and making (and keeping!) long-term clients/customers. This was my first car with anything like the Infotainment system and I'd had Mazda Service update the software a few times. I had noticed several streets were not displaying in Navigation and Service just said that they probably hadn't updated their map data. Enter Ed Grayon! First he asked whether I used the MyMazda app. I said I had installed it but never really used it. Well, Ed walked me through setting up my account and then proceeded to go over just a sampling of all the useful features. He went on to explain that the map data was in fact ~not~ part of the Infotainment system updates, that there was actually a separate SD card that stores the map data. I'd only been driving my car for 4 years and had no idea! Again, he walked me through how to update the map data. I went home and updated the SD card as Ed had explained and was pleased to start seeing all these missing streets - it turned out my 2015 car had the original map data which dated back to 2013! Bottom line is I have had a really informative experience with Ed. I am interested in the Mazda3 2019 redesign and will be returning to the dealership when it comes out. I will give you one guess which particular sales consultant I will specifically request to see... More

Even though I didn't buy here I have to take a moment to shout out Chris Kinder at Palisades Mazda. I came to look at a used SUV. Chris was polite, responsive, and hard-working. I have to take a moment to shout out Chris Kinder at Palisades Mazda. I came to look at a used SUV. Chris was polite, responsive, and hard-working. He was with another client when I came in, but was quick to invite me to his office as soon as he was finished. His attention to detail and calm, non-pushy demeanor was a pleasure. He was a hustler - but not in the negative way.. in the positive way. He didn't make me wait around and as soon as I was finished and was walking out the door I could hear him in the background asking another employee "has everyone here been helped already?" He couldn't wait to move on and help the next client while - admittedly- a few others appeared to sort of be 'relaxing' at their desks. Kudos to his hard work. Unfortunately I didn't purchase here - but it was no fault of the dealership or of Chris. I just found the "right" vehicle elsewhere. I highly recommend checking these guys out if you're in the market for a vehicle. Top-notch guys. More

Easy to work with Worked with Ed Grayon on a new CX5. Ed was very helpful, informative, and pleasant to work with. Very professional and never added any pressure to the Worked with Ed Grayon on a new CX5. Ed was very helpful, informative, and pleasant to work with. Very professional and never added any pressure to the experience. Nice small dealership without the hustle and bustle. More

WOW factor I worked with Ed Grayon. All I can say is wow. Very knowledge, friendly and helpful. Not pushy at all. Really cares about customers. Man of his word. I worked with Ed Grayon. All I can say is wow. Very knowledge, friendly and helpful. Not pushy at all. Really cares about customers. Man of his word. Went in on a Friday to test drive and figure out the numbers of the trade in and car. Worked out for me to say the least. Following day I picked up the car without a hitch. All the paperwork and insurance transfer was already completed before I arrived. Gave me a detailed explain of all the features in the car. I’ll never go anywhere else. Manager was also very reasonable in the price variables and the finance department wasn’t pushy either. They make you feel at home. A plus vehicles and A plus plus service! Highly recommended!! More

Terrific Service Department Had to bring my CX9 for an airbag recall and also had them perform an oil change. Kathy and John made the whole experience effortless - both professi Had to bring my CX9 for an airbag recall and also had them perform an oil change. Kathy and John made the whole experience effortless - both professionals that give you personal attention from start to finish. They are true assets of Palisades Mazda!! More

Very Good I had a very good experience at Palisades Mazda. I worked with Ed Grayon. Very Professional. Very nice. He was very informative throughout the process I had a very good experience at Palisades Mazda. I worked with Ed Grayon. Very Professional. Very nice. He was very informative throughout the process. We did purchase a vehicle and are very satisfied. Thanks Ed! More

Amazing customer service experience As this was my first car purchase I was doing on my own, I had a lot of questions and concerns. I couldn't be happier to have met and worked with Ed G As this was my first car purchase I was doing on my own, I had a lot of questions and concerns. I couldn't be happier to have met and worked with Ed Grayon at Palisades Mazda. He took the time to address all of my concerns and answer my questions fully. From car features to the pricing and financing, I felt like I was in good hands. I would definitely recommend Ed Grayon and Palisades Mazda for your car needs. If If More

Go see Mike! Terrific experience at this dealership with Mike Depaolo for my used car purchase - great team of people. Thanks for putting me on the road in a Mazda Terrific experience at this dealership with Mike Depaolo for my used car purchase - great team of people. Thanks for putting me on the road in a Mazda! More

Great staff and dealership I truly appreciate the dedication, all the hard work to help me out. I would recommend this dealer. Ed and John were both very reliable and profession I truly appreciate the dedication, all the hard work to help me out. I would recommend this dealer. Ed and John were both very reliable and professional. More

Great overall experience. Ed Grayon was very professional and thoroughly helpful in my decision to purchase a Mazda3. He patiently guided me through the process, always availab Ed Grayon was very professional and thoroughly helpful in my decision to purchase a Mazda3. He patiently guided me through the process, always available to answer my questions. I would recommend working with him without hesitation. More