Palm Chevrolet

We were looking for a 2013 Equinox LTZ with Diamond White exterior color and navigation but had been unable to find one with all the features my wife desired. Because we had an excellent experience with Pal exterior color and navigation but had been unable to find one with all the features my wife desired. Because we had an excellent experience with Palm Chevrolet when we bought a 2010 Equinox, I contacted the Palm dealership and talked with Mike Britt. Over the next three days he worked hard finding us what we wanted, finally locating one in Tennessee. We visited Palm on Friday, August 31 and discussed the Tennessee car. Mr. Britt pointed out that he had a 2012 Equinox on the premises and that the total cost would be significantly less than the Tennessee LTZ. My wife drove it. Even though it did not have leather seats or navigation, Mike again pointed out that the OnStar system provided turn-by-turn navigation and demonstrated it to her. She also was very positive about the cloth seats (which did not cook the backs of her legs when she sat in them. In short, following the trade-in offer which was roughly $1,000 more than our previous ones, we took the car. We wanted the Xylon (sp?) finish application, so Mike suggested we go to lunch and he would have everything ready when we returned. He was as good as his word, and roughly five hours after our arrival we departed in the 2012 Equinox. All-in-all, the entire process was enjoyable, and we are completely satisfied with our treatment. Perhaps the most enjoyable part was our closing with Fernando (I cannot remember his last name). He and I are both military retired and shared out experiences with one another. It was a pleasant and memorable day. More

This is our 4th car from Marcus he is diffently the best we love chevy and will continue to use Palm as long as Marcus is there. we love chevy and will continue to use Palm as long as Marcus is there. More

Outstanding experiance, Sales, F&I, Parts and service outstanding - my only - ONLY exception would be detail, the vehicle was delivered dirty (bedliner filthy) and with numerous areas on the exterior tha outstanding - my only - ONLY exception would be detail, the vehicle was delivered dirty (bedliner filthy) and with numerous areas on the exterior that were less than detailed. It was raining and that is not the issue - smudge marks, OLD water spots (from old staining run off), and cob webs are unacceptable on a 50+ thousand dollar vehicle. My experiance at Palm was 5 star and I will consider Palm over my hometown dealer again - whom I have used for 25 years. Superb experiance all the way around. On the service side I would mention to the guys at the parts counter - when a little blond asks for a demonstration of the factory DVD rear seat entertainment system and she just bought the 3rd most expensive vehicle on the lot and paid 3000 cash for accessories and add ons - you get up and come from behind the counter and SHOW HER how it works. They blew another 2 thousand dollar sale there (which I am graitful for as I did not want it). She would have purchased that system, of that, I have no doubt. I have worked in sales, wrote service and managed New car delaership parts departments throughout the course of my working life.... Your delaership is well run and your team is well put together. I would be proud to introduce myself as a principle in a company as well run as this. Bravo. Jerry & Becky Brown More

Very pleased with the way we were treated. Mike Scott is a professional and we enjoyed our buying experience because of him. I can't remember be treated so well at a car dealership. Keep up the good work.. a professional and we enjoyed our buying experience because of him. I can't remember be treated so well at a car dealership. Keep up the good work.. More

When I arrived at the dealership, someone greeted me immediately. Directly after that, a salesman (Christian) approached me and asked me what car I was interested in and exactly what I wanted. He did immediately. Directly after that, a salesman (Christian) approached me and asked me what car I was interested in and exactly what I wanted. He did not try to sell me something I didn't want. He took the time to find out exactly what I wanted in a car and when they didn't have the exact car on the lot, he took the time to locate the car for me. He explained all of the options to me and was pleasant to deal with in the process. More

The experience was so enjoyable, I plan on sending potential customers (my own business customers) to Palm; and of course Lenny. My wife and I found a vehicle we liked and they let us keep it for a potential customers (my own business customers) to Palm; and of course Lenny. My wife and I found a vehicle we liked and they let us keep it for a day or so. We were very happy with the car and were interested in buying it as well. Even though they list a "best buy" price, I figured I would be able to bring them down a little bit more towards my offer (typical "old school" thinking). Not only is it fun to do, it usually works. Even with knowing the general sales manager, they didn't budge from their advertised price and I genuinely was fine with walking away from the deal. After checking around, not only before going to Palm Chevrolet, but after, it didn't take long to realize they had the best deal and gave me the best price on our trade-in. I was able to secure the same vehicle before it sold to someone else. It's a fantastic feeling to make a big purchase like this one and have no anxiety at any time along the buying process. Even the finance manager made it a comfortable and friendly experience. Thanks again to Lenny Lathrop. I hope I can send him some business. Sincerely, Kevin & Sheri Patzwald (352) 427-9982 More

THIS HAS BEEN A VERY NICE EXPERIENCE IN BUYING OUR CAR THIS HAS BEEN A VERY NICE EXPERIENCE IN BUYING OUR CAR VERY COOPERATIVE SALES PERSON NO PRESSURE FROM ANYONE. ALL QUESTIONS WERE ANSWERED TO OUR SAT THIS HAS BEEN A VERY NICE EXPERIENCE IN BUYING OUR CAR VERY COOPERATIVE SALES PERSON NO PRESSURE FROM ANYONE. ALL QUESTIONS WERE ANSWERED TO OUR SATISFACTION. OVERALL IT WAS VERY SATISFYING.THANK YOU MARY & GREGORY PLANTE More

Rick Osborne has got to be the nicest salesman we have ever worked with! He never pressured us, he was very calm and answered every question we asked him. We have dealt with another dealerships who were ever worked with! He never pressured us, he was very calm and answered every question we asked him. We have dealt with another dealerships who were very dishonest and it was so awesome to deal with Palm Chevrolet and their honesty! We highly recommend them! More

Our salesman Lenny was awesome! Didn't care for the Our salesman Lenny was awesome! Didn't care for the finance guy though...and I paid cash for my car. He was a bit pushy and a little obnoxious. Our salesman Lenny was awesome! Didn't care for the finance guy though...and I paid cash for my car. He was a bit pushy and a little obnoxious. More

From the moment we walked in the door we never experienced any pressure to buy a car, we loved the way all the incentives were already rolled in to the price (which we found to be reasonably and s experienced any pressure to buy a car, we loved the way all the incentives were already rolled in to the price (which we found to be reasonably and suprisingly low), and Mr. Osborne was so nice and easy going, not like our typical idea of a car salesman. They also let us drive the car overnight, that was a surprise. Everyone was eager to help us through the process without being pushy. More