Palm Chevrolet

Palm Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Palm Chevrolet Team

Palm Chevrolet responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Wayne Bogle Parts and Service Director

Palm Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Wayne Bogle Parts and Service Director

Lee responded

What can you do, I paid $215 for a new battery from a auto repair shop. Palm has incompetent service mechanics if they can't check a battery. My car sat with the engine running for a hour and fifteen minutes before they took it in. It started right up I guess. 24 hours later it wouldn't start without a jump. GM sent me a $100 service vougher, I used that up 3 weeks later when my bumper to bumper warrant didn't cover outside veh motion detectors. Why does Chev say they have a 50000 bumper to bumper warranty.

Palm Chevrolet responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, The Palm Chevrolet Team

ewspears responded

Respond to the same people that screwed me over? Would like to speak to the Management in Davis Automotive Group I suspect that they will insulate themselves and not talk to me Here is what I sent to the BBB: Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 90269609. Correspondence regarding this complaint will be emailed to : ewspears@comcast.net Please print a copy of this for your records. Filed on : October 23 2020 Filed by : Esten Spears 9127 SE 72nd Avenue Ocala FL 34472 Filed against : Palm Chevrolet, Inc. 2305 SW College Rd Ocala FL 34471-1613 Complaint Description: Lack of business practice integrity at Palm Chevrolet now that they have been acquired by Davis Automotive Group Face book communication: Esten Spears doesn'trecommend Palm Chevrolet. SltOctobrenosSprf t2So1 lhnrdrSasogstrn 5e:edfi37a PM * Shared with Public Worked with Neil (internet mgr of sales) he and I worked out a price on my trade in. When I went in to pick up my new vehicle; the sales mgr. said he was offering $1500 less than the amount previously agreed to by the internet sales mgr. I'm from Texas and I believe your word is your bond! This kind of service is substandard Comments Esten Spears really substandard dealer performance proceed with caution! * Reply * 1d Palm Chevrolet Mr. Spears, we are sorry that you feel that way and we apologize for any confusion there may have been about a trade estimate done on KBB and actual trade value based upon appraisal. * Reply * 20h Esten Spears There was absolutely no confusion! Just questionable business practice at Palm. This wouldn't have happened prior to Palm Chevrolet being acquired by Davis Automotive Group! Your internet sales mgr said he would honor the Kelly BB dealer trade in value so long as I had correctlyrepresented my vehicle to KBB. When I came in to trade (the internet sales mgr was on vacation but he had left a note about his commitment) There was no question about my misrepresenting my vehicle but now the Davis Auto Group installed Sales Mgr. Didn't like the profitability of the trade so he arbitrarily downgraded the condition without being able to find any substantiation for doing so. Because I'm a retired GM executive paying cash; Palm Chevrolet didn't have any more options for extracting cash from me! (Like High Documentation and other fees or fees related to financing or dealer add items) Like I said before: really substandard dealer performance proceed with caution! Your Desired Resolution: More integrity in Palm Chevrolet business practices

Palm Chevrolet responded

We appreciate you reaching out to us. Please know your review is taken very seriously by our team here at Palm Chevrolet. We always strive to improve and give our customers top-notch service. We invite you to contact us directly at your earliest convenience so we can learn more and help resolve this situation together. We hope to hear from you soon. Best, The Palm Chevrolet Team

Palm Chevrolet responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Best, - The Palm Chevrolet Team

Palm Chevrolet responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Best, The Palm Chevrolet Team

Palm Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, - The Palm Chevrolet Team