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Palm Chevrolet

Ocala, FL

4.6
1,150 Reviews
Palm Chevrolet in Ocala, FL, also serving Gainesville, FL and Belleview, FL is proud to be an automotive leader in our area. Since opening our doors, Palm Chevrolet has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Chevrolet or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Palm Chevrolet will get you into the car or truck you choose with professionalism and attention to your needs.
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2300 SW College Rd

Ocala, FL

34471

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Showing 1,150 reviews

January 25, 2021

2019 Chev Impala. They do not honor 36000 mile 2019 Chev Impala. They do not honor 36000 mile warrantys Battery went dead after 35000 miles, they said nothing was wrong. After jump starting it More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unk, they did not give me a work order.
Jan 27, 2021 -

Palm Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Wayne Bogle Parts and Service Director

Jan 27, 2021 -

Lee responded

What can you do, I paid $215 for a new battery from a auto repair shop. Palm has incompetent service mechanics if they can't check a battery. My car sat with the engine running for a hour and fifteen minutes before they took it in. It started right up I guess. 24 hours later it wouldn't start without a jump. GM sent me a $100 service vougher, I used that up 3 weeks later when my bumper to bumper warrant didn't cover outside veh motion detectors. Why does Chev say they have a 50000 bumper to bumper warranty.

October 21, 2020

Worked with Neil (internet mgr of sales) he and I worked out a price on my trade in. When I went in to pick up my new vehicle; the sales mgr. said he was offering $1500 less than the amount previously agree More

by ewspears
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vi Warren
2.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Stefani
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Thompson
Oct 23, 2020 -

Palm Chevrolet responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, The Palm Chevrolet Team

Oct 23, 2020 -

ewspears responded

Respond to the same people that screwed me over? Would like to speak to the Management in Davis Automotive Group I suspect that they will insulate themselves and not talk to me Here is what I sent to the BBB: Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 90269609. Correspondence regarding this complaint will be emailed to : ewspears@comcast.net Please print a copy of this for your records. Filed on : October 23 2020 Filed by : Esten Spears 9127 SE 72nd Avenue Ocala FL 34472 Filed against : Palm Chevrolet, Inc. 2305 SW College Rd Ocala FL 34471-1613 Complaint Description: Lack of business practice integrity at Palm Chevrolet now that they have been acquired by Davis Automotive Group Face book communication: Esten Spears doesn'trecommend Palm Chevrolet. SltOctobrenosSprf t2So1 lhnrdrSasogstrn 5e:edfi37a PM * Shared with Public Worked with Neil (internet mgr of sales) he and I worked out a price on my trade in. When I went in to pick up my new vehicle; the sales mgr. said he was offering $1500 less than the amount previously agreed to by the internet sales mgr. I'm from Texas and I believe your word is your bond! This kind of service is substandard Comments Esten Spears really substandard dealer performance proceed with caution! * Reply * 1d Palm Chevrolet Mr. Spears, we are sorry that you feel that way and we apologize for any confusion there may have been about a trade estimate done on KBB and actual trade value based upon appraisal. * Reply * 20h Esten Spears There was absolutely no confusion! Just questionable business practice at Palm. This wouldn't have happened prior to Palm Chevrolet being acquired by Davis Automotive Group! Your internet sales mgr said he would honor the Kelly BB dealer trade in value so long as I had correctlyrepresented my vehicle to KBB. When I came in to trade (the internet sales mgr was on vacation but he had left a note about his commitment) There was no question about my misrepresenting my vehicle but now the Davis Auto Group installed Sales Mgr. Didn't like the profitability of the trade so he arbitrarily downgraded the condition without being able to find any substantiation for doing so. Because I'm a retired GM executive paying cash; Palm Chevrolet didn't have any more options for extracting cash from me! (Like High Documentation and other fees or fees related to financing or dealer add items) Like I said before: really substandard dealer performance proceed with caution! Your Desired Resolution: More integrity in Palm Chevrolet business practices

August 10, 2020

Purchased a new truck paying cash on July 31, 2020. With covid, I negotiated by phone. I chose a truck I was happy with. Salesman told me it was probably in their holding area or other dealership. 10 days l More

by Debbie
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Brandon Maynard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Harbuck
Aug 12, 2020 -

Palm Chevrolet responded

We appreciate you reaching out to us. Please know your review is taken very seriously by our team here at Palm Chevrolet. We always strive to improve and give our customers top-notch service. We invite you to contact us directly at your earliest convenience so we can learn more and help resolve this situation together. We hope to hear from you soon. Best, The Palm Chevrolet Team

August 03, 2020

The team at palm chevy was very helpful. They worked with me to get the car I wanted. Found it and delivered it with excellence. More

by jonesy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turner
Aug 06, 2020 -

Palm Chevrolet responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Best, - The Palm Chevrolet Team

April 24, 2020

Muy buen trato, fuimos para ver opciones y terminamos entregando nuestro carro y contentos salimos con uno nuevo, lo que más me gustó fue que nos quedamos en los pagos que queríamos gracias a todos los q More

by Yadislay
Recommend Dealer
Yes
Employees Worked With
Angel Beauchamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J D Piatek, Carl Thompson
Apr 28, 2020 -

Palm Chevrolet responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Best, The Palm Chevrolet Team

January 29, 2020

Bought new Impala I bought a new 2020 Impala with the help of salesman Chris Dewey. He was very knowledgeable and helped me finalize a good deal for my trade in and pur More

by Summerfield Resident
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Drewry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2020 -

Palm Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, - The Palm Chevrolet Team

December 07, 2019

A Great Experience I am always apprehensive about car salespeople. I don't like the pressure of negotiating or the length of time spent at the dealership. I worked wit More

by lamhba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Perez, cannot remember the name of the finance lady.
November 27, 2019

Very pleased with the Chevy dealership the sales people where very helpful in helping me make a choice and getting the best deal I could get. More

by culpepper.ryan
Recommend Dealer
Yes
Employees Worked With
Dylan
November 15, 2019

Great saleman I would like to highly recommend Chris Drewry to anyone who wishes to purchase a car. I bought my 2019 Corvette after seeing the car online. I live in More

by bronman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Drewry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne
November 12, 2019

to make a long story short, they wanted me to pay the full price for the vehicle they were selling after taking 2 vehicles on trade from me and putting 3k down,The numbers were not only insulting, they w More

by kcfr8man
Recommend Dealer
No
Employees Worked With
not listed
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