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Palm Chevrolet - Service Center

Ocala, FL

4.3
734 Reviews

734 Reviews of Palm Chevrolet - Service Center

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December 29, 2024

Excellent service! Appointment was for Tuesday, dropped truck off Monday afternoon and Scott called Monday around 5pm and said truck was ready to go. More

by james012958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Palm Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with us at Palm Chevrolet. It's great to know that Scott was able to get your truck ready ahead of schedule. We appreciate your business and look forward to serving you again soon! Sincerely, Wayne Bogle Parts and Service Director

December 29, 2024

Very courteous attentive to my concerns. Vehicle was done on time and explained ther service. More

by GFECHTER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Amey
Dec 30, 2024 -

Palm Chevrolet responded

Thank you for your wonderful feedback! We’re thrilled to hear that you found our team at Palm Chevrolet courteous and attentive to your concerns. It’s great to know that your vehicle was completed on time and that our service was explained clearly. We appreciate your support and look forward to welcoming you back for your future service needs! Sincerely, Wayne Bogle Parts and Service Director

December 29, 2024

Excellent service! Done on time. Jon was outstanding explaining my next service. Will be back again. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Dec 30, 2024 -

Palm Chevrolet responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience at Palm Chevrolet. We're glad Jon could assist you with your next service. We look forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

December 29, 2024

Always have all service at Palm. Purchased all our cars over the last 26 yrs at Palm. More

by LARSEN1065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Sue
Dec 30, 2024 -

Palm Chevrolet responded

Thank you for your continued loyalty! We truly appreciate your trust in Palm Chevrolet for all your service and car purchases over the last 26 years. It’s always a pleasure to serve you, and we look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

December 29, 2024

Poor follow up, poor communication. I dropped my car off for diagnostic work on a Tuesday, was told i couldnt have a loaner vehicle. Was not able to pick up ubtil the following monday. More

by MeganB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchesca Osorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Palm Chevrolet responded

Megan, thank you for reaching out to us. Your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss the details of your time with us. Sincerely, Wayne Bogle Parts and Service Director

December 28, 2024

Service was done well and I was kept well informed during my service. This was my first ever service for Chevrolet and a good experience. More

by Bryan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Palm Chevrolet responded

Thank you for your kind words, Bryan! We're thrilled to hear that you had a great experience during your first service at Palm Chevrolet. Keeping our customers informed is a top priority for us, and we're glad we could provide that for you. We look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

December 27, 2024

Will be back in two years. David was a great salesperson. I even had my neighbor buy from your location. I was told that I would receive $100.00 for her buying a vehicle from y More

by DBRADY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Sungahid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Palm Chevrolet responded

Thank you for your review, Don! We're thrilled to hear that you had a great experience with David and that your neighbor chose to buy a vehicle from Palm Chevrolet. Regarding the referral bonus, please feel free to contact us directly at the dealership. We want to ensure you receive the rewards you’re due. We look forward to seeing you again in two years! Best, The Palm Chevrolet Team

December 24, 2024

The new text message answering service system you have is terrible. Not being able to talk with the service center is not only impersonal for a business that using vehicles as their office taking many hours More

by cray6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John DeGroot, Mike Amey
Dec 26, 2024 -

Palm Chevrolet responded

Thank you for your feedback. I understand your concerns regarding our new text message answering service and appreciate you taking the time to share your experience. At Palm Chevrolet, we are continually striving to improve our communication and service. If you would like to discuss this further, please feel free to reach out to us directly. Your insights are important to us, and we aim to provide a more personal and efficient service. Sincerely, Wayne Bogle Parts and Service Director

December 23, 2024

Palm Chevrolet, thank you so much, and especially a HUGE shout out to Bobby Sue. Her dedication to customer service and going back and forth with the warranty company to get my transmission replaced, saved More

by NiteWolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobbisue Murphy
Dec 25, 2024 -

Palm Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Bobby Sue at Palm Chevrolet. It's great to know that her dedication made such a significant difference for you during the holidays. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new transmission and have a fantastic day! Best, The Palm Chevrolet Team

December 23, 2024

Service department needs major improvements . Shows a lot that it’s quantity and not quality.. More

by MICHEALOSBOURNE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Palm Chevrolet responded

Thank you for your feedback. I am disappointed to hear your concerns regarding the service department at Palm Chevrolet. Our goal is to provide exceptional service to our customers, and I appreciate you bringing this to my attention. If you have specific suggestions or would like to discuss your experience further, please feel free to reach out to us directly. We value your input and strive to improve continuously. Sincerely, Wayne Bogle Parts and Service Director

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