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Palm Chevrolet - Service Center

Ocala, FL

4.3
730 Reviews
Call Service Center (352) 433-4105

730 Reviews of Palm Chevrolet - Service Center

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May 24, 2024

The woman scheduling is so rude. This is not the only incident. The last two appointments took almost 3 hours to get an oil change. More

by annibelle60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Grey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Palm Chevrolet responded

Thank you for sharing your feedback with us, Annibelle. We're disappointed to hear about your experiences with scheduling and the lengthy wait times for oil changes. We strive to provide efficient and respectful service at Palm Chevrolet. Please contact me directly so we can discuss this further and work towards a resolution. Sincerely, Wayne Bogle Parts and Service Director

May 24, 2024

Dealership overall is great but staff you are not in contact with could be friendlier when they are not working with a customer. More

by GMONGELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Palm Chevrolet responded

Thank you for taking the time to share your feedback. I appreciate your kind words about our dealership. I will address your concerns with the staff to ensure a consistently friendly atmosphere for all visitors. I look forward to the opportunity to assist you again in the future at Palm Chevrolet. Sincerely, Wayne Bogle Parts and Service Director

May 22, 2024

Very disappointed! The mailed coupon I received offered a $173.99 special for front brake pad replacement, including installation labor, plus taxes and fees. The invo More

by mhotchkiss
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchesca Osorio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Palm Chevrolet responded

Thank you for sharing your feedback. We appreciate you bringing this matter to our attention. Our goal is always to provide transparent and fair pricing to all our customers. We would like to further investigate this issue to reach a resolution. Please contact me directly so I can address your concerns and work towards a positive outcome. Thank you for your understanding. Sincerely, Wayne Bogle Parts and Service Director

May 23, 2024 -

mhotchkiss responded

Received a call from Wayne today at 3PM. He stated that there was indeed a billing issue and is willing to refund the over payment. Given that he reached out and wants to make it right with me, it restores my faith with this dealer. Nice job guys!

May 22, 2024

Fixed issue with the gps, and did the oil change service at the same time.. just wish they would throw in a car wash More

by donnamiles52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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May 24, 2024 -

Palm Chevrolet responded

Thank you, Donna, for sharing your positive experience with Palm Chevrolet! We're glad that we could fix the issue with your GPS and provide an oil change service. Your feedback is valuable, and we will definitely consider your suggestion about including a car wash in the future. We appreciate your business and hope to see you again soon! Best, The Palm Chevrolet Team

May 21, 2024

I have purchased several cars from Palm, wonderful sales staff. I usually don't go to Palm during to the drive, but after the service I received, I will be back! More

by DGEROW1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Calcaterra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Grey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Amey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Palm Chevrolet responded

Thank you for choosing Palm Chevrolet for your car purchases! We are thrilled to hear that you had a wonderful experience with our sales staff. We look forward to welcoming you back for service in the future. See you next time! Best, The Palm Chevrolet Team

May 21, 2024

Jon was so helpful and explained everything. Service was quick and well done. Communication was great! More

by TAMMY.SWINEHART1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Degroot
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May 23, 2024 -

Palm Chevrolet responded

Thank you for the wonderful 5-star review, Tammy! We are delighted to hear that Jon provided you with excellent service and a seamless experience. We strive to provide quick, efficient, and well-done service to all our customers at Palm Chevrolet. We appreciate your kind words and look forward to assisting you in the future. Sincerely, Wayne Bogle Parts and Service Director

May 21, 2024

It took over 2 hours for a scheduled oil change and tire rotation! Too much time wasted!! More

by snich114b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Grey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Palm Chevrolet responded

Thank you for sharing your feedback. I am disappointed to hear that your experience at Palm Chevrolet took longer than expected for your scheduled oil change and tire rotation. We always strive for efficiency and value your time. Please feel free to contact me directly so I can ensure a better experience next time. Thank you. Sincerely, Wayne Bogle Parts and Service Director

May 20, 2024

John helped with making the appt and explained everything very well. The work was very well done. More

by cjswanson1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Degroot
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May 22, 2024 -

Palm Chevrolet responded

Thank you for sharing your positive experience with us! I am delighted to hear that you were satisfied with the service provided by Palm Chevrolet. I truly appreciate your kind words and look forward to assisting you again in the future. Sincerely, Wayne Bogle Parts and Service Director

May 20, 2024

Best Chevy dealer around. Great customer service always treated like family at this store. Thanks More

by John92
Recommend Dealer
Yes
Employees Worked With
John McMichael
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Beauchamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sven Reiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Palm Chevrolet responded

Thank you for choosing Palm Chevrolet, John! We are thrilled to hear about your positive experience with our team. We aim to treat all our customers like family, and we are glad that you felt that way. We appreciate your kind words and look forward to seeing you again. Best, The Palm Chevrolet Team

May 20, 2024

Jon was my service agent and he communicates and validates my understanding in a nice way before I leave. No surprises and I appreciate that. My service has been very good. More

by CAPTAIN5225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Degroot, Niki
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May 22, 2024 -

Palm Chevrolet responded

Thank you for taking the time to share your positive experience with Palm Chevrolet. I am thrilled to hear that Jon provided you with excellent service and effective communication. I am committed to keeping our customers informed and providing exceptional service. I look forward to serving you again in the future. Sincerely, Wayne Bogle Parts and Service Director

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