Palm Chevrolet - Service Center

Car maintenance Palm Chevy always services my SUV timely and professionally. My service rep gave me a heads up as to upcoming maintenance so that I would be prepared Palm Chevy always services my SUV timely and professionally. My service rep gave me a heads up as to upcoming maintenance so that I would be prepared financially for the next visit. More

Accomplished what we Intended My new Chevy Silverado got a ding in the outer truck bed. So I asked Palm Chevrolet Service to make it like new again. Their workmanship was excepti My new Chevy Silverado got a ding in the outer truck bed. So I asked Palm Chevrolet Service to make it like new again. Their workmanship was exceptional and they completed what I had asked exactly as they stated so I was a happy camper. A minor issue, they did indicate I would receive task messages of the trucks status (3 day repair). I received a task when they started on day one and another after I picked up the truck on day 3 so their task message follow-up is weak. All else went great. Ray More

Friendly and helpful staff Truck was repaired quickly. I was given a loaner vehicle in order to get to work which was very important to me. Staff is very helpful. Truck was repaired quickly. I was given a loaner vehicle in order to get to work which was very important to me. Staff is very helpful. More

service Initially Jasmine notified that they were unable to find the issue with my camaro but asked me if I would be able to ride with the mechanic?? I was ve Initially Jasmine notified that they were unable to find the issue with my camaro but asked me if I would be able to ride with the mechanic?? I was very pleasantly surprised.....when the mechanic road with me, he was able to diagnose the problem right away. I don't remember the mechanics name but I hope he sees this because he was wonderful. On our short drive he explained the issues I was experiencing with my car and explained what was going to happen. And made the whole process a lot easier to understand. And the shuttle driver was wonderful as well, offering to go out of his was to help me and pick me back up. More

STANLEY MARKIEWICZ STANLEY WAS VERY COURTEOUS, FRIENDLY, KNOWLEDGEABLE ABOUT ALL THE FEATURES OF THE EQUINOX LT AND GOT ME A VERY GOOD DEAL ON MY TRADE IN, AND THE PRICE STANLEY WAS VERY COURTEOUS, FRIENDLY, KNOWLEDGEABLE ABOUT ALL THE FEATURES OF THE EQUINOX LT AND GOT ME A VERY GOOD DEAL ON MY TRADE IN, AND THE PRICE I PAID FOR THE VEHICLE. HE HAS EXCELLENT FOLLOW-UP AFTER THE SALE ALSO. HE MADE THE NEW 2018 CAR AFFORDABLE. HE HAS OUTSTANDING CUSTOMER SERVICE SKILLS. I WILL RECOMMEND HIM TO ANY OF MY FIRENDS WHO ARE IN THE MARKET FOR A CAR. More

Onstar "Star" Chris Drewry, assigned to discuss OnStar issues with us. He was patient, kind, knowledgeable. Fixed problem...and, did not make me feel like an idi Chris Drewry, assigned to discuss OnStar issues with us. He was patient, kind, knowledgeable. Fixed problem...and, did not make me feel like an idiot! More

THE WORST CUSTOMER SERVICE EVER!!! I BOUGHT A BRAND NEW OFF THE LOT SUBURBAN FROM PALM. FIRST FREE OIL CHANGE WITH AN APT WAS TOLD IT WOULD BE AT LEAST A 3 HOUR WAIT FOR OIL CHANGE AFTE I BOUGHT A BRAND NEW OFF THE LOT SUBURBAN FROM PALM. FIRST FREE OIL CHANGE WITH AN APT WAS TOLD IT WOULD BE AT LEAST A 3 HOUR WAIT FOR OIL CHANGE AFTER WAITING AN HOUR TO BE CHECKED IN. ASKED IF THE SHUTTLE COULD DROP MYSELF WITH MY 3 CHILDREN OFF AT TARGET, WAS TOLD NO. THEY DONT OFFER THAT ON A SATURDAY?!? TODAY MY KEY FOB IS NOT WORKING, THIS DEALER TOLD ME AT ANYTIME WHILE UNDER WARRANTY I COULD GET A NEW FOB,( BY DOMINICK) WHEN CALLING TODAY, FELICIA TELLS ME I HAVE TO WAIT AND A TECH MUST INSPECT MY KEY FOB BEFORE WARRANTY. TODAY THEY ARE SO BUSY IT COULD BE A FEW HOURS OF WAITING,,, THIS DEALER DIDN'T WAIT HOURS TO CLEAR MY CHECK WHEN I BOUGHT THIS 75,000.00 THOUSAND DOLLAR VEHICLE. NONE OF THE SERVICE WRITERS ARE POLITE TO CUSTOMERS, SEEMS AS IF THEY ARE ONLY THERE FOR A PAYCHECK!! THIS IS THE WORST CUSTOMER SERVICE IN OCALA... THIS IS WHY I WILL NOT BRING MY VEHICLE THERE FOR ANY REASON!!! PALM CHEVY SERVICE DEPT SUCKS!!!!!!!!! More

Truck Stolen and Dealership didn't care My dad has bought two brand new trucks from Palm within the last 5 years. Service department is the worst I have ever heard of. One time my dad br My dad has bought two brand new trucks from Palm within the last 5 years. Service department is the worst I have ever heard of. One time my dad brought his truck in for service and picked it up. Next day he sees hes missing some lug nuts. He checks them and they put his wheels back on HAND TIGHT! Brings the truck back in and the service department blows it off but did put new lug nuts on. They were also nice enough to leave Black grease hand prints all over the inside of the cab. My Dad brought in his truck for a recall, leaves it on a Friday and on Monday gets a call is truck had been stolen. Palm claims they have video and everything. Once the police show up and my dad they then claim they don't have video. But this gets better! First they tell my dad they don't even know WHAT DAY IT WAS STOLEN!! Plus they left my dads truck UNLOCKED WITH THE KEYS IN IT! The truck was left in their care and supervision and in their "secure lot". After all that they tell my dad its "Its not their problem, they don't have their own insurance, and that he will have to go through his insurance". The truck was found days later with everything cleaned out of it, papers, batteries, hundreds of dollars of tools, floor mats, my dads buck knife he was given as a kid, and his recently passed mothers key ring. At least left the strongest smell of smoke I have ever smelled. Still the dealership says its not their problem. Finally they offer to give him floor mats and a small check to cover some of the tools. Its been over a month and still no check or floor mats. Do not go here! Unless you want a wheel to fall off or your truck stolen. More