Took my 2023 Silverado in after it wouldn’t start and
wouldn’t fully shut off. They replaced the fuel pump power control module under a recall. I told them before that repair that the truck was already s
wouldn’t fully shut off. They replaced the fuel pump power control module under a recall. I told them before that repair that the truck was already shaking and going into reduced acceleration. After they “fixed” it, the same symptoms came back.
Instead of finishing a proper diagnosis, they said it was an internal engine problem and wanted $1,500 just to tear the engine down. Then Brandon billed me $273 for the tow and said they would only cover it if the new problem was related to their repair. After he said “we are going to pay for the tow either way.” Now they are holding the truck until I pay the tow.
Communication with Brandon was terrible. He changed the story about the tow, dismissed the notes from the original visit, and treated the customer like the problem. I refused the teardown and will be taking the truck elsewhere.
Would not recommend.
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by ryanfsamuels
Service Price Transparency
Aug 27, 2026 -
Palm Chevrolet responded
We acknowledge your review and are currently looking into the events you detailed.
Very nice, clean and friendly atmosphere.
Wait times are reasonable as well as accommodations as you wait
Wait times are reasonable as well as accommodations as you wait
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by Kenyattaj92
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Palm Chevrolet responded
Thank you for your wonderful review, Kenya! We’re thrilled to hear that you enjoyed the nice, clean, and friendly atmosphere at Palm Chevrolet. It’s great to know that our wait times and accommodations met your expectations. We appreciate your feedback and hope to see you again soon!
Best,
The Palm Chevrolet Team
I have a 2024 100,000 truck with 17 miles and a faulty
break sensors and the from breaks had to be replaced and they cut into the rooters when the car told me I had 70% break life on front and back and ha
break sensors and the from breaks had to be replaced and they cut into the rooters when the car told me I had 70% break life on front and back and had to pay 1100.00 for what's clearly a warranty issue. The dealer stepped up and worked with GM to get a full refund. Thank you Plam Chevy!
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by JUSTIN
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2026 -
Palm Chevrolet responded
Thank you for sharing your experience with us, Justin. I understand your concerns regarding the brake sensors and the repairs on your 2024 truck. While we strive to maintain high standards, I appreciate your feedback and would like to address this matter further.
If you’d like to go over your experience in greater detail, feel free to get in touch with us directly at Palm Chevrolet. Your input is appreciated.
Sincerely,
Wayne Bogle
Parts and Service Director
Feb 03, 2026 -
Palm Chevrolet responded
Thank you for your thoughtful review, Justin! I am glad to hear that our team at Palm Chevrolet was able to work with GM to assist you in resolving the issue with your 2024 truck. I appreciate your patience and am pleased that you received a full refund. If you need anything further or have questions in the future, don’t hesitate to reach out. We look forward to serving you again!
Sincerely,
Wayne Bogle
Parts and Service Director
Feb 03, 2026 -
JUSTIN responded
I spoke with Scott (who was very good) and Ali who did apply a small discount and that was it. I reached out to Brandon Maynard who called me back and said they are working on something with GM and he would get back with me. I am hopeful this gets addressed. Thank you for following up.
Feb 03, 2026 -
JUSTIN responded
The dealer worked with GM and got me a full refund! Things happen and I am really appreciative of Scott and the dealer making it right!
Great dealership!
They went above and beyond to help me out. Don and Brandon helped me find the perfect truck for a great deal. They made sure that everything went
They went above and beyond to help me out. Don and Brandon helped me find the perfect truck for a great deal. They made sure that everything went seamlessly and the truck was in perfect condition when it was delivered. The finance department was awesome too and found me a great financing deal that kept the payment low. Every person I encountered at the dealership was friendly and helpful and I would recommend them to anybody looking for a vehicle.
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by MHORSLEY
Verified Customer
Verified Customer
Nov 18, 2025 -
Palm Chevrolet responded
Thank you for your thoughtful and encouraging review! We’re glad to hear that Don and Brandon were able to help you find the perfect truck and that your experience with our finance department was great. At Palm Chevrolet, we strive to ensure everything goes smoothly for our customers. Your recommendation means a great deal to us, and we look forward to serving you again in the future!
Best,
The Palm Chevrolet Team
Unable to fix problem.
They said that they hear the noise it’s making and that it shouldn’t be making the noise but they can not find where it’s coming from. Told me to jus
They said that they hear the noise it’s making and that it shouldn’t be making the noise but they can not find where it’s coming from. Told me to just wait for it to get worse and then come back. What a joke. It’s the last Chevy I’ll own.
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by ryanyesryan2020
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2025 -
Palm Chevrolet responded
Thank you for sharing your experience with us, Ryan. I understand your frustration regarding the noise issue with your vehicle. At Palm Chevrolet, we strive to address all concerns thoroughly, and I appreciate your feedback regarding our service team’s response. I encourage you to reach out to us directly so we can further assist. Your satisfaction is important to us, and we want to ensure that your concerns are addressed properly. Thank you again for your input.
Sincerely,
Wayne Bogle
Parts and Service Director
Sep 08, 2025 -
ryanyesryan2020 responded
I have reached out to you >directly< MULTIPLE times and brought the truck in MULTIPLE times, Only for you to tell me you can not hear the noise.. after I tell you you have to drive it for 20 or so min for it to warm up and then the noise always starts, but yet you tell me you can not hear the noise so I pick the truck up and THEN on my way home 20 min after driving it the noise starts like I said it would. So the last time we brought it in we warmed the truck up so it was making the noise, had a representative from your location get in the truck with me and went for a drive, and guess what, you all acknowledged the noise and after a few days of you having it, came back with- yes we hear it but don’t know what’s wrong so keep driving it until it gets worse then come back. what?! I bought the truck from you guys with a warranty thinking I would be covered, but what a joke the service department is. YOU should reach out to me directly to resolve this! I reached out to you directly already by bringing the truck to you Multiple times ! Sad thing is, this is my fifth Chevy I have bought from your location and your sister location over the years. But now, xxxx the next one will be a doge or ford from a dealership that will take the time to drive the vehicle and figure out what the problem is! Not just “yeah we know there is a problem but can’t figure it out just wait for it to get worse then come back!” What! It’s like I bought this truck from a buy here pay here dealership! But by all means, YOU reach out to ME directly to figure this out, I have already done too much on my end.
Me encantó la atención del señor Angel y la atención de
los manayer por aser todo lo posible por la compra de mi nuevo vehículo Blazer ev 2025
los manayer por aser todo lo posible por la compra de mi nuevo vehículo Blazer ev 2025
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by robertsjlp1018
Verified Customer
Verified Customer
Sep 03, 2025 -
Palm Chevrolet responded
¡Gracias por compartir su experiencia, Robert! Nos alegra saber que recibió un excelente servicio del Sr. Ángel y del equipo de Palm Chevrolet al comprar su nueva Chevrolet Blazer EV 2025. Valoramos su confianza y esperamos verlo pronto. ¡Disfrute de su nuevo vehículo!
Saludos cordiales,
The Palm Chevrolet Team
Friendly, very efficient.
They bring their “A” game with every experience. This is a very well ran dealership.
They bring their “A” game with every experience. This is a very well ran dealership.
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by TOWERS04
Verified Customer
Verified Customer
Service Price Transparency
Aug 18, 2025 -
Palm Chevrolet responded
Thank you so much for your wonderful review! I truly appreciate your kind words about Palm Chevrolet and am thrilled to hear that you had such a positive experience with us. Our team strives to bring their “A” game, and it’s great to know that it shows. We look forward to seeing you again soon!
Sincerely,
Wayne Bogle
Parts and Service Director
I have been a valued customer for over 15 years.
This is one of the best run dealerships around.
This is one of the best run dealerships around.
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by TOWERS04
Verified Customer
Verified Customer
Jul 09, 2025 -
Palm Chevrolet responded
Thank you so much for your kind words! We truly appreciate your loyalty as a customer for over 15 years. It’s wonderful to hear that you think Palm Chevrolet is one of the best-run dealerships! We look forward to serving you for many more years to come.
Best,
The Palm Chevrolet Team
Very nice folks
The show room is clean and the service
area waiting room was nice and clean
I have not used the service department yet since my vehicle is new
area waiting room was nice and clean
I have not used the service department yet since my vehicle is new
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by waynevalentine229
Verified Customer
Verified Customer
Jun 09, 2025 -
Palm Chevrolet responded
Thank you for your kind words, Wayne! We’re thrilled to hear you had a great experience at Palm Chevrolet and that you found our showroom and waiting area to be clean and welcoming. We look forward to assisting you with your new vehicle in the service department whenever you're ready. Enjoy your day, and come see us again!
Sincerely,
Wayne Bogle
Parts and Service Director
Very friendly and professional, we want to thank Brendon
Maynard for good service, we got a new vehicle within 3 hours and no xx.
Maynard for good service, we got a new vehicle within 3 hours and no xx.
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by ccgrier
Verified Customer
Verified Customer
May 19, 2025 -
Palm Chevrolet responded
Thank you for your kind words! We're thrilled to hear about your positive experience at Palm Chevrolet and that Brendon provided you with friendly and professional service. It's fantastic that you were able to get your new vehicle so quickly. We look forward to welcoming you back for any future needs. Enjoy your new ride!
Best,
The Palm Chevrolet Team