Palm Coast Ford

Wonderful Service Dave explained to me everything that was going on, he is so professional and knowledgeable. Also, Melissa was wonderful scheduling my service. All the Dave explained to me everything that was going on, he is so professional and knowledgeable. Also, Melissa was wonderful scheduling my service. All the staff was great! More

Oil Change Service Had an appointment and got in and out in reasonable time. Service techs were great. The word minimum is not necessary on this submission. An oil chang Had an appointment and got in and out in reasonable time. Service techs were great. The word minimum is not necessary on this submission. An oil change, is an oil change. More

I stopped by after contacting Internet Sales. Shawn was very professional and knew his product. I told him up front it would be the easiest sale he ever had, or, when I left the dealership, he would be gla very professional and knew his product. I told him up front it would be the easiest sale he ever had, or, when I left the dealership, he would be glad and never want to see me again. The show stopper was going to be my trade. He had no wiggle room on the Explorer XLT I wanted, because I was using X-Plan. At first we hit bump on the trade, but Shawn overcame that with Sales Mgr Sean. Together. they hit a home run on the deal. I highly recommend PalmCoast Ford and Shawn to anyone SERIOUSLY looking to purchase a new vehicle. More

EXTREMELY DISAPPOINTED PART OF THE SERVICE WAS TO IN.STALL A TONNAU COVER ON MY 2013 TACOMA. I WAS CHARGED $130 TO BE TOLD THE HARDWARE WAS WRONG AND DRILLING WOULD BE REQU PART OF THE SERVICE WAS TO IN.STALL A TONNAU COVER ON MY 2013 TACOMA. I WAS CHARGED $130 TO BE TOLD THE HARDWARE WAS WRONG AND DRILLING WOULD BE REQUIRED TO COMPLETE THE JOB SO IT WASN'T DONE AND ALL THE PARTS WERE PUT BACK INTO THE BOX. THE NEXT DAY MYSELF AND A NEIGHBOR (WE ARE BOTH OVER 7O YEARS OLD) INSTALLED THE COVER WITH LITTLE OR NO PROBLEM USING WHAT WAS IN THE BOX. THERE WERE EXTRA PARTS THAT WOULD BE REQUIRED FOR DIFFERENT SIDE RAILS ON DIFFERENT MODELS...MAYBE THE SERVICE TECHNICIANS WERE CONFUSED? ? PLEASE EXPLAIN TO ME WHY THIS HAPPENED; palm coast More

Intermitent Electrical problem & Warranty I have an F150 that the Synch System will not come on occasionally. This has occurred since I bought the truck. I finally was able to demonstrate the I have an F150 that the Synch System will not come on occasionally. This has occurred since I bought the truck. I finally was able to demonstrate the issue to the service department, but for it to be a warranty claim, Ford Customer Service has to approve the claim because the truck is 200 miles and 3 months out of warranty. Another check couldn't duplicate the problem, so Customer Service won't approve component replacement. I'm not willing to pay the $1k bill and feel it should be a warranty replacement. PC Ford has agreed to immediately rerun the computer scan when it happens again. That maybe tomorrow, or next month. More

New Tire experience With the price match guarantee on tires, Why not get great Ford service for the same price. Same day install with great customer service. Thank you With the price match guarantee on tires, Why not get great Ford service for the same price. Same day install with great customer service. Thank you Jon More

*** UpdateThe Gm Don York and service mgr, John, have *** Update The Gm Don York and service mgr, John, have taken the situation and resolved it. I'm thankful for good leadership like they've shown despi *** Update The Gm Don York and service mgr, John, have taken the situation and resolved it. I'm thankful for good leadership like they've shown despite my previous experience. I appreciate their efforts and am extremely satisfied with them responding. Your crew placed my family in danger. Caused damage to my vehicle and now won't fix it. No integrity. Pathetic. Bbb now involved. You are a heartless, irresponsible group of people. I will wait for BBB and if it's not resolved I'll allow the lawyer to start his process. More

RECALL APPOINTMENT I received a letter from Ford regarding my Escape being on a recall. Making the appointment was convenient and the individual I spoke to on the phone I received a letter from Ford regarding my Escape being on a recall. Making the appointment was convenient and the individual I spoke to on the phone was pleasant and assured me it would only take a couple of hours to correct. John Hart was understanding and could not find me on the appointment list, but was confident he could work my car in to the schedule. John was great and the service was performed without any other issues.Palm Coast Ford is MY dealership! More

Dealership was persistent with out being annoying. I was pretty sure what I wanted. Different features were explained in detail and definitely to my satisfaction. pretty sure what I wanted. Different features were explained in detail and definitely to my satisfaction. More