Palm Coast Ford

Has to wait long at check out Like they forgot me Had to wait longer then expected at checking out after service. Like they forgot i was waiting to get check out. Very little contact with Jon Had to wait longer then expected at checking out after service. Like they forgot i was waiting to get check out. Very little contact with Jon More

We went in without an appointment and they got us in We didn't make an appointment, but our "Key West Lady" got us in. The service was fine, the Hot Dogs were good as well. My husband is not well, and he We didn't make an appointment, but our "Key West Lady" got us in. The service was fine, the Hot Dogs were good as well. My husband is not well, and he got a bit confused about what needed doing, but all was taken care of in a timely manner More

Far too long for not doing everything I was charged for Arrived early for my appointment ( as usual no problem) for oil change and tire rotation. One hour fourth five minutes after my appointment time I re Arrived early for my appointment ( as usual no problem) for oil change and tire rotation. One hour fourth five minutes after my appointment time I received my vehicle back with only an oil change no tire rotation ( charged and paid for rotation ). Way too long for an oil change. And they ignored the recall again. More

Lifetime Oil Change The staff always does a swell job, but I just happened to come on a day when the service department was short staffed and there were quite a few custo The staff always does a swell job, but I just happened to come on a day when the service department was short staffed and there were quite a few customers that needed service. The perfect storm...so my wait time was 2 hours compared to less than 45 minutes from many previous experiences. I am sure the service would have been sooner had I opted to come at a different time, then I would have given them a 5 star rating. More

I purchased a F-150, from Garrett. Awesome service very professional and knowledgeable. I live in Jacksonville and will do buisness with this dealer going forward for all my future endeavors. they made my professional and knowledgeable. I live in Jacksonville and will do buisness with this dealer going forward for all my future endeavors. they made my buying experience easy and painless. I recommend this dealer to anyone in the market for a vehicle. More

Be cautious and skeptical I dropped off my vehicle for an appointment that was scheduled more than two weeks in advance. When I arrived I made it very clear that I was there fo I dropped off my vehicle for an appointment that was scheduled more than two weeks in advance. When I arrived I made it very clear that I was there for the oil change only, as the 20,000 mile service had already been performed. The vehicle had been checked in as a walk-in by accident leaving me waiting at the dealership for several hours before they even began working. When I brought this up to someone at the dealership I was met with the response "I don't know what you expect bringing your car in on a Saturday" When the car was finally completed I was billed for things that I had explicitly asked them not to perform. I have submitted a complaint with the better business bureau and will not be returning. When I disputed the charges the person cashing me out insisted that the service is needed to be performed and reduced the charges. My best advice is to avoid this dealership if at all possible. In the event that it isn't, be very cautious and skeptical about what you're told and the work that's being performed. Update: I am being refunded for the services I asked them not to perform, but am still very unhappy with the customer service of the dealership. I will not be returning for maintenance in the future. Additionally, I was told that my car received a full 20k mile service... This obviously did not include checking the battery, as it died a week after I had my car serviced. (The visit was not the cause, but if you are 'checking a few things' I assumed that included the battery). More