Palm Coast Ford

Major praise goes out to Sales Rep Derrick Coleman for his attention to exactly the car and deal that I was looking for ~~ quickly and efficiently, meeting all my requirements with regard to price of car, his attention to exactly the car and deal that I was looking for ~~ quickly and efficiently, meeting all my requirements with regard to price of car, down payment, monthly payments and low mileage, as well as far exceeding my own expectations as to quality, style and condition of a car I imagined I could get! He is extremely knowledgeable in all aspects of his profession, has a very friendly comfortable personna which made him a joy to work with, and I have already recommended him highly to my friends and family for their future car purchases. Additionally, he went above and beyond by making arrangements to have me picked up and brought to the dealership to see and test drive the great car he and the Finance Division matched me up with. To my way of thinking, providing this "perk" seemed to be a sign of a GREAT dealership and owner/managers, and ultimately is one of the top reasons I bought my car at Palm Coast. The elegant showroom and spacious offices I found when I got there truly put the other dealerships I had visited to shame! Everyone involved with my purchase at Palm Coast made me feel truly valued, as though I was their only concern ~~ my experiences with all the other reps and dealerships I encountered other than Palm Coast Ford during my my car search cannot compare in any and all aspects of the car-buying process to the outstanding response I received at Palm Coast Ford ~~, from initial contact to follow through and actual ability to find and finance what I was looking for! From my first contact with Derrick all the way to signing my contract, I felt I was in competent hands and the positive confidence he had in himself and the dealership restored my own self-worth ~~ I am so thankful to have Derrick and Palm Coast Ford providing me with such exceptional carmanship!! I think my "new" car IS THE BOMB and look forward to having my car in such good hands in the future. More

I was going to rate this dealership as Very Poor, but that would not be fair based on my one experience with a very rude and unprofessional person. I must first apologize to Andrew Combes....I believe that would not be fair based on my one experience with a very rude and unprofessional person. I must first apologize to Andrew Combes....I believe he is the internet manager.....just before I left today I uttered a profanity to him.........it was quiet and heard just between him and myself. The reason for this was that Mr Combes told be to take my business elsewhere......this was in response to me asking him if he could perhaps give us a lease price on a Ford Focus that was very close to an advertised price...and avoid trying to find an exact car that we would want to lease. He told me that they had a system and it was not going to change for me.......and to please go somehere else to buy a car. I was actually speecless for a few seconds....... I want to thank Chris Smith for his time...my wife and myself were very please with his efforts. I can not believe that a person in a management position responded like that that to a customer...maybe he was having a bad day.... The Focus did seem to be a nice car for the price.... again...I apologize to Mr Combes...but he shocked the xxxx out of me !!! More

This week I purchased my second Ford Flex. I was so pleased with my 2009, that I purchased from this dealership previously, that when I decided to shop for a new car, I pretty much knew I wanted anothe pleased with my 2009, that I purchased from this dealership previously, that when I decided to shop for a new car, I pretty much knew I wanted another Flex. Chris Smith was the salesman on my previous car and so I was delighted to have him again. He couldn't possibly have been more accommodating and was very easy to work with. I ended up purchasing a beautiful red 2014 Flex and while I have only had it a few days, I love it. The dealership, as a whole, was just great, and Andrew Combs made the paperwork as easy as it can be considering the mind-boggling volume of it.Based on my experience, having purchased at least three Fords in the last 8 years from Palm Coast Ford, I highly recommend the dealership and the gentlemen who made a new car purchase a good experience. More

Palm Coast Ford was great! I broke down on the highway and just so happened to be right up the road from this dealership. I had a 2001 Ford Escape that was "used" if you know what I mean. I went with hope and just so happened to be right up the road from this dealership. I had a 2001 Ford Escape that was "used" if you know what I mean. I went with hopes of getting my car fixed and back on the road. Kevin Tone was great and really provided me with the customer service and feedback I would hope for. After fixing everything imaginable on my last car and finding out the price of my new repair I decided to look into trading my car in. Since, this was totally random I walked in with no expectations and very little research done. Misty Lull really stepped into my shoes and looked at my situation as if it was her own. She was great and made my experience at Palm Coast Ford very personable. The process took awhile but was very enjoyable with her. As we negotiated the price both Misty and Paul Summa did the best they could to meet my wishes. I left that night with a beautiful 2012 Ford Escape and could not be happier! As a first time car buyer I have heard many horror stories on buying experiences but I guarantee if you visit Palm Coast Ford and ask for any of these people your experience will be a piece of cake! I am very thankful this was where I broke down! More

What a wonderful experience!!! The moment we got out of the vehicle Dwayne put us at ease. He listened to everything we had to say and really to took heart what was in our best interest. Dwayne made sure P the vehicle Dwayne put us at ease. He listened to everything we had to say and really to took heart what was in our best interest. Dwayne made sure Paul was aware of our situation which I do have to admit was a bit difficult but they both took a really daunting situation and made the whole experience at the dealership great. We drove from Deltona just to visit the dealership because of the wonderful warranties that we had heard about. We are so happy with our purchase as everyone was very honest and upfront. There was no time wasted on either side and we couldn't be happier. We will have no problems recommending the dealership as well as Dwayne and Paul. Mike in the finance department was fantastic also. He has only been with the dealership for 3 days but he was great. Everything completed our expectations and we look forward to our brand new F150 for many years to come. Thank you so much for the wonderful experience. Mike and Michelle Webb More

I found that Dwayne was extremely helpful as we entered the dealership lot.. very little pressure. we started out just "looking" .. Dwayne was very knowledgeable and friendly.. he showed us around the lo the dealership lot.. very little pressure. we started out just "looking" .. Dwayne was very knowledgeable and friendly.. he showed us around the lot when I spotted the Focus, he also said he had one himself which made it more interesting, as he went on to explain everything in and out of this car. After several days of back and forth calls and on site meetings. I finally settled on the purchase.. the experience was smooth from start to finish,, and he is there for the smallest questions, which is why I like to keep my business with the locals! More

Chris was not pushie ,was kind and a true person(not fake) about sharing infor about our car...I have told my friend's about Palm Coast Ford. It was a great experience . fake) about sharing infor about our car...I have told my friend's about Palm Coast Ford. It was a great experience . More

I highly recommend Palm Coast Ford and our Sales Representative Misty Hull. Our overall experience was excellent. Misty was so pleasant to work with, she was patient, informative, personable whil Representative Misty Hull. Our overall experience was excellent. Misty was so pleasant to work with, she was patient, informative, personable while always keeping a professional mannerism. We received a very good price for our trade in, and were able to purchase the truck of our dreams with great financing. Misty also followed up with us a few days later to make sure that all was great. We did have an issue with the fog light that had some condensation in the lens, turned out to be a very tiny pin hole in the lens cap. Misty right away spoke with manager and customer service to get us in and get that light replaced at no charge to us. The entire team is very professional and so importantly follows through on their promise of great customer service. We highly recommend Palm Coast Ford and will be going back to see Misty if we decide to purchase something else in our future. More

All I can say is "Thank you Palm Coast Ford!" I inquired about the possibility of a new purchase online. Within 30 minutes Derrick Coleman was giving me a ring, and emailing info on vehicles of my inquired about the possibility of a new purchase online. Within 30 minutes Derrick Coleman was giving me a ring, and emailing info on vehicles of my liking. Upon arrival to the dealership, I was greeted by sales man Chris Caples. Let me tell you, right off the bat Chris was professional, upfront, honest, and trustworthy. We got right to business and figured out what vehicle would best suit me. Before I knew it, a well oiled 3 man team (Chris Caples, Derrick Coleman, and Andrew Combs) put together a deal no one could turn down. I very quickly found my self in the driver seat of my brand new 2014 Ford Focus! Thank you Palm Coast Ford! More