Palmen Dodge Chrysler Jeep Of Racine

Service visit Great customer service. Took care of me immediately when a problem was discovered. I am satisfied with the resolution of the problem. Following tire r Great customer service. Took care of me immediately when a problem was discovered. I am satisfied with the resolution of the problem. Following tire rotation, three lug nuts were discovered loose on one tire. Patti personally took charge and got the vehicle inspected for damage to the wheel, and ensured the lug nuts on all tires were properly torqued. More

Short, and completely satisfied I live in Greenfield, with. and bought the van new in 2014, since then I have had the same service manager, Patti O. This has proved beneficial in man I live in Greenfield, with. and bought the van new in 2014, since then I have had the same service manager, Patti O. This has proved beneficial in many ways, the least of which is, she is very familiar with previous service done and let's me know future work that will need to be preformed. Our service manager also knows my wife has mobility problems and make sure we never have far to walk to get into the vehicle when service is completed. Keep up the great work. More

Not a pleasant one.. Came in for a normal oil change. Told the service advisor to make sure they reset the tire psi in the car system. The oil change gets done, but not th Came in for a normal oil change. Told the service advisor to make sure they reset the tire psi in the car system. The oil change gets done, but not the reset. Went back in and told them this. He has me pull around. They check the tire pressure which is fine. I show him the dash and say, you didn't do the reset. He responds with, that will correct itself in a mile or two. Of course, it does not. They also lost the inspection report for the car, so the advisor writes one him self. How does he know what they did to my car. He didn't bother going to check or anything. He just wrote a new one out. Bottom line, it was a very bad experience. More

Service is good. Customer service is not. I purchased my Jeep Cherokee at Palmen so I take it there for scheduled maintenance. They always do a good job servicing the vehicle but the service I purchased my Jeep Cherokee at Palmen so I take it there for scheduled maintenance. They always do a good job servicing the vehicle but the service reps I have dealt with the last several times have not been good. Rude and dismissive. I will be finding another service center. More

Service work on my Infinity Very please with the professionalism of the staff. The repairs were made correctly,quickly,under the estimated repair cost. Overall a great experience Very please with the professionalism of the staff. The repairs were made correctly,quickly,under the estimated repair cost. Overall a great experience from start to finish. More

Service Pros The service staff always finds a way to fit in my busy schedule. The staff are always friendly and knowledgeable and go the extra mile. The service staff always finds a way to fit in my busy schedule. The staff are always friendly and knowledgeable and go the extra mile. More

Very Helpful Excellent Service They very helpful in full filling my tire service needs, They mounted my new tires on my summer rims, and removed my winter tires and then mounted m They very helpful in full filling my tire service needs, They mounted my new tires on my summer rims, and removed my winter tires and then mounted my summer tires and rims onto the truck, and loaded the winter tires in the bed of my truck, most places would have charged extra for that. Palmen was very helpful and courteous and no extra charge for that extra time and work. I would definitely recommend friends and family to Palmen. More

Oil change Patti has gone above and beyond for us mulitple times. She makes sure we understand the work done on our cars and makes sure we're happy before leavin Patti has gone above and beyond for us mulitple times. She makes sure we understand the work done on our cars and makes sure we're happy before leaving. She's also kind of amazing. Her laugh is contagious and she makes the dreaded trip to the shop not so awful. More

Service They did an excellent job and all of the people I dealt with were very respectful and knowledgeable. Even though I did not purchase my vehicle they a They did an excellent job and all of the people I dealt with were very respectful and knowledgeable. Even though I did not purchase my vehicle they assured me they would service it and they did a great job. More

Front brakes Wally was good to deal with. He was polite & courteous. The new rotors seem to help. Hope to get the air conditioner fixed at the next visit. Wally was good to deal with. He was polite & courteous. The new rotors seem to help. Hope to get the air conditioner fixed at the next visit. More