Palmen sold us a used car that won't pass emissions
without disclosing or reconciling. Bought our 2013 Jeep Grand Cherokee Oct 6 and within 30 days we had the emissions done, Nov 4, emissions REJECTED.
without disclosing or reconciling. Bought our 2013 Jeep Grand Cherokee Oct 6 and within 30 days we had the emissions done, Nov 4, emissions REJECTED. I called Palmen and talked to the manager of the KIA department, Michael Osterndorf
KIA Sales and Finance Manager, and he told me in context that it's not his problem, that we took a risk by buying a used vehicle but Palmen is happy to take our Jeep into their service department to fix so it will pass emissions but it will be at our cost, the consumer. Nothing of the sort was disclosed at purchasing. I asked if it was legal for the dealership to sell us a car that will not pass emissions and he turned the question around on me saying what I just wrote above and he further explained we took a risk by purchasing a used vehicle that has over 130,000 miles and mentioned we got the car for a good deal. This is a more serious matter about passing emissions and they are not taking responsibility. I am not a lawyer but I am pretty sure you cannot sell cars to people that won't pass emissions without disclosing this. Note: The managers did not try to work with me! Again, they said I was at fault for buying a used vehicle. I am the one who was amicable, honest and nice and tried to work with the dealership. They refused!!! They did nothing to take accountability that they sold us a vehicle that got rejected by emissions right after purchase. The rigorous inspection did not mention ANY of this. **You cannot sell people used cars that will not pass emissions without disclosing!!!!! Take accountability!!!**