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Palmer Dodge Chrysler Jeep Ram
Roswell, GA
7,577 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,577 reviews
Verified Customer
May 10, 2025
Service department is awesome! Great communication throughout the job. They had both service jobs on my truck completed in the time frame they told me. Couldn’t be more pleased. Th Great communication throughout the job. They had both service jobs on my truck completed in the time frame they told me. Couldn’t be more pleased. This is the only dealer that will service my truck moving forward. More
by ejthompson1187
Employees Worked With
May 10, 2025
Service was more than satisfactory. Was dealing with an issue from a previous service and the team took care of it with no issues. I don't know who worked on my truck. Was dealing with an issue from a previous service and the team took care of it with no issues. I don't know who worked on my truck. More
by sam.olson
Employees Worked With
May 10, 2025
Rich in the service department was great to work with! Very good at giving me an idea of what could be wrong with my Jeep & let me know it would likely be covered by my warranty. He kept me informed about Very good at giving me an idea of what could be wrong with my Jeep & let me know it would likely be covered by my warranty. He kept me informed about the progress of the repair & at the end it was covered by the warranty! More
by dgrussell0
Employees Worked With
Rich at the Service Dept. counter
May 08, 2025
Customer service in the service department is very good but the prices are not very reasonable and competitive labor rates are through the roof and your problem may still not be resolved. but the prices are not very reasonable and competitive labor rates are through the roof and your problem may still not be resolved. More
by kelvin.C.2008
Employees Worked With
May 07, 2025
MOPAR SERVICE at Palmer Dodge. The Service Team at Palmer Dodge are polite, friendly, accommodating & professional Everytime. Work is done right the first time everytime. #1 MOPAR The Service Team at Palmer Dodge are polite, friendly, accommodating & professional Everytime. Work is done right the first time everytime. #1 MOPAR SERVICE. More
by csantasairo
Employees Worked With
May 07, 2025
The 1900 dollar price tag for a small part is outrageous! The person keeping us informed of status did a bad job at the task! The person keeping us informed of status did a bad job at the task! More
by bmoakley333
Employees Worked With
May 06, 2025
Amazing service! Payton my sales representative did and incredible work and help me the best way to find my truck. He is an amazing guy.! Very professional!! Payton my sales representative did and incredible work and help me the best way to find my truck. He is an amazing guy.! Very professional!! More
by SANTIAGO5
Employees Worked With
Payton
May 06, 2025
While I appreciate that Palmer Dodge Jeep Ram completed the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustra the major engine-related repairs, including a full engine replacement and multiple cooling system components, the overall experience has been frustrating and disappointing. I’ve reported a persistent rattling noise numerous times directly to Kim in service, both verbally and in writing. I’ve also sent in multiple videos clearly demonstrating the issue. Despite raising this concern repeatedly over several visits, I’ve received no meaningful follow-up and the issue still has not been addressed. It has been consistently brushed off without proper inspection or explanation. Because of this ongoing lack of response, I’ve had to escalate the issue to Mopar corporate in hopes of getting it properly diagnosed and resolved without out-of-pocket expenses, especially considering it began after the engine swap performed by this dealership. Additionally, some of the services completed were never documented in my final paperwork, which I had to request several times. This lack of documentation makes it difficult to keep accurate records of what’s been done to the vehicle. While some of the staff have been courteous, the lack of follow-through, accountability, and responsiveness to reported issues, makes it hard to recommend this service center. More
by ToreyB
May 05, 2025
Service was great. My technician went over in detail all the things needed to be done to my Jeep and suggested a few more things to keep it up to date on any maintenanc My technician went over in detail all the things needed to be done to my Jeep and suggested a few more things to keep it up to date on any maintenance. More
by Ken
Employees Worked With
