Palmer Dodge Chrysler Jeep Ram

Where’s my car?! I went to buy a new Wrangler. I picked one out and negotiated a deal. When it came time to pick the car up, I did a walk around and found a deep scrat I went to buy a new Wrangler. I picked one out and negotiated a deal. When it came time to pick the car up, I did a walk around and found a deep scratch on the passenger side rear fender. I told them that I didn’t want to buy a brand new car with a significant scratch. Please swap it out for another one. Unfortunately, there weren’t any other autos with similar options. Therefore, I simply said I wasn’t going to buy the car. The sales manager proposed that they replace the fender and deliver it on Tuesday (this was on a Friday). I told them I would come back on Tuesday to buy the car. They balked at that idea. It was either buy the car and then wait for the repair or walk away. I should’ve walked away. They had played a lot of games with the numbers up to that point, but, through my vigilance, I had negotiated a decent deal. A fair deal to both of us. Therefore I agreed to buy the car and wait for the repair. Now, it’s two weeks later. I haven’t received one phone call updating me on the status of the car. However, I know it’s not ready because I have initiated several inquiries. My texted inquiries to my salesman were met with “I have no idea, I don’t talk to service.” I called service. One call just rang and rang with no answer and on voicemail option. The two times I was able to reach service, I was given excuses about why the work wasn’t done. Stuff happens. However, it’s all about how you handle these things. There was zero proactive customer service attempts despite me just becoming a brand new customer. Sales didn’t care. Service didn’t care. I guess Jeep doesn’t care. This is my 3rd Jeep. The other two were purchased in a Chicago suburb. Those dealerships were excellent. Stay away from Palmer. More

purchase a new vehical Griffin was the sales person we worked with and was excellent. Nick was the sales manger and I felt like he gave me a good deal. Chris was the financ Griffin was the sales person we worked with and was excellent. Nick was the sales manger and I felt like he gave me a good deal. Chris was the finance manager and was helpful in getting me a good rate for my purchase More

Overall a good Experience. This dealership moves a lot of cars. The receptionist coukd have been a bit nicer and smile more. Or sales person Quentin was the reason I bought the This dealership moves a lot of cars. The receptionist coukd have been a bit nicer and smile more. Or sales person Quentin was the reason I bought there. He was new but honest and accommodating. The finance, I would say was the second reason. More

Great service! Great to work with Thomas and Nick. Lined me up with a great Gladiator Rubicon. Start to finish in a reasonable amount of time on a busy day! Great to work with Thomas and Nick. Lined me up with a great Gladiator Rubicon. Start to finish in a reasonable amount of time on a busy day! More

Great Customer Service Provided by Thomas Pappas My car was having a technical issue with air conditioning and in Georgia's heat this was a big issue and my small budget to fix the issue did not hel My car was having a technical issue with air conditioning and in Georgia's heat this was a big issue and my small budget to fix the issue did not help the situation. Thomas Pappas at Palmer has really stepped up and he patiently searched for different ways to help me with the issue. The service center has diligently worked on the car to fix the issue at a great price. This man, Thomas Pappas is the reason I will consider Palmer in the future for future purchases and maintenance. More

Great Service as Usual I've using the services of Palmer Dodge since 2014, always happy with their service and friendly customer support. The waiting area is always clean an I've using the services of Palmer Dodge since 2014, always happy with their service and friendly customer support. The waiting area is always clean and they offer shuttle home if your vehicle service takes extended time. More

Great service by Neil Feingerg The people at Palmer are great. Neil Feingerg went above and beyond to get my recall done in a timely manner. I didn't give 5 stars because of the co The people at Palmer are great. Neil Feingerg went above and beyond to get my recall done in a timely manner. I didn't give 5 stars because of the condition of the waiting area - it really needs a refresh and some additional amenities. More

Head gasket Had to have a head gasket replaced after 18,000 miles. Dealership stepped up and helped me remedy the situation. Very pleased with the outcome. Kee Had to have a head gasket replaced after 18,000 miles. Dealership stepped up and helped me remedy the situation. Very pleased with the outcome. Keep up the good work More

Great Service I have both a Ram 2500 truck and a Rubicon jeep which were both recently serviced a your Service Center. I want to thank WINSTON for such great cu I have both a Ram 2500 truck and a Rubicon jeep which were both recently serviced a your Service Center. I want to thank WINSTON for such great customer service. I feel he went well beyond what was required to make sure we were taken care of! I will recommend this service center and Winston to all my friends and family. Thanks again for such a great service! Richard D More

Repair of Jeep Wrangler soft-top. I had damaged my Jeep Wrangler soft-top by inadvertently entering a garage with the top down. First, Dawn was able to schedule me to bring my vehicle I had damaged my Jeep Wrangler soft-top by inadvertently entering a garage with the top down. First, Dawn was able to schedule me to bring my vehicle in for a visual inspection and free estimate for repair. Second, the technician, Rebwar, took the time to explain exactly which parts would need to be replaced and how he would go about testing to make sure it was properly functioning. Overall, I was very pleased with the quality and timeliness of the repair that was done. More