Palmer Dodge Chrysler Jeep Ram

Great service Thomas Pappas was a pleasure to wok with. He kept me updated on the status of my car, which hasn’t always been my experience at other dealerships. Thomas Pappas was a pleasure to wok with. He kept me updated on the status of my car, which hasn’t always been my experience at other dealerships. More

Good Service experience Thomas was a tremdous help. He stayed in touch keeping me informed to the progress. i couldn't have been more pleased with all repairs on our vehicle Thomas was a tremdous help. He stayed in touch keeping me informed to the progress. i couldn't have been more pleased with all repairs on our vehicle . The intermittent problem has been fixed. More

A good experience I got a great price for my trade and a good price for my new Wrangler. The process in the finance office was actually great, 30 minutes from end to en I got a great price for my trade and a good price for my new Wrangler. The process in the finance office was actually great, 30 minutes from end to end, in the past that took several hours. More

Diagnosis of problem with replacement of defective part The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a 5 star was the fact that the 23 point inspection form was not given to me so I had not been sure why the differential fluid had been recommeded to be changed since that was not intially explained to me. When I came to pick up the car I was checked out by a different employee than the one who had worked with me initially who was Winston Anderson who gave excellent service. The second employee who checked me out was courteous but simply forgot to give me the 23 point inspection form and I forgot to ask about that form. I did not get his name. More

Typical Old School Stereotypical Car Dealership Have purchased cars the past seven years from a dealership that epitomizes customer service and completely open and honest. Unfortunately did not hav Have purchased cars the past seven years from a dealership that epitomizes customer service and completely open and honest. Unfortunately did not have any used cars that met my need for my children so had to go elsewhere and Palmer Dodge reminded me of why I hate car shopping . Questions and concerns were met with answers that were off the cuff with no respect to their validity. and assumed pure stupidity on the part o the customer. Sales management was even worse right out of the movies and there is no understanding that they not only lost any future sales but have made me want to write this and I NEVER take the time to write reviews. More

Lack up front Integrity Initial interaction was good. Issues were only key, missing vacuum parts, scrapes in right side of vehicle, missing headphones. Not the end of the wor Initial interaction was good. Issues were only key, missing vacuum parts, scrapes in right side of vehicle, missing headphones. Not the end of the world with the minor issues but would been better if dealer had been up front with those things. As a member of the Air Force integrity it a core value and when you fail to mention those things you are not displaying integrity with buyer. Also when contacting buyer with payments the salesman should discuss warranty information before the buyer meets with the dealership manager. Will do a better job next purchase at different dealership of making sure those things are discussed up front as I am not a big haggler and have no problem honoring proper pricing just expect proper integrity in return. More

Service that exceeded my expectations Terrific service delivered in a very personable, timely and knowledgeable manner. I purchased my Jeep Overland from Jim Palmer in 2012 with an intent Terrific service delivered in a very personable, timely and knowledgeable manner. I purchased my Jeep Overland from Jim Palmer in 2012 with an intention to go from cradle to grave with the great service that I anticipated and continue to receive. I attribute my great buying experience to a culture that is customer oriented at the top and hires/retains the team members that support it! Thanks! More

Kurt was Awesome! Great Car Buying Experience We had an awesome experience. Kurt was very professional and helpful. Everything was up front and streamline from the beginning all the way to signin We had an awesome experience. Kurt was very professional and helpful. Everything was up front and streamline from the beginning all the way to signing the final documents. I would highly recommend this dealership And definitely recommend that you ask for Kurt. More

Good Service Very friendly service people. Service was quick for a 30,000 mile check. Nice waiting area to sit while waiting. Kept me updated as to time, etc. Very friendly service people. Service was quick for a 30,000 mile check. Nice waiting area to sit while waiting. Kept me updated as to time, etc. More

Rambox Alignment While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The issue was relatively minor as the passenger side Rambox was difficult to close and required significant pressure to close it. After the service the Rmabox was marginally better although is seems to require significant pressure and much more than the driver side box. Bottom line - customer service agent was excellent and technician service was poor. More