Palmer Dodge Chrysler Jeep Ram

Service good Service department was Very fast and efficient. Had a good experience overall. Kyler is great and very knowledgeable. Will recommend service here for Service department was Very fast and efficient. Had a good experience overall. Kyler is great and very knowledgeable. Will recommend service here for other Jeep owners. More

Service was on point Service advisor, Harlam, took my vehicle to the service bay as soon as I pulled in. Service completed timely and advisor made notification during my Service advisor, Harlam, took my vehicle to the service bay as soon as I pulled in. Service completed timely and advisor made notification during my time in the waiting room. More

Under Promise and OVER Delivery - That's the best service. I got outstanding service at Palmer Dodge recently. Great people with knowledge and skill, that care about the customer, makes the difference. That's I got outstanding service at Palmer Dodge recently. Great people with knowledge and skill, that care about the customer, makes the difference. That's what I got from THOMAS PAPPAS. My 300 needed a factory recall update, service light status, and a new battery. They are a busy service shop and he told me it may take over a day to get the are in queue for repair. I got a rental for the day, he continued to text me with updates, and the care was prepared at the end of the day I brought it in. Not the extra day I was planning on. Thanks Thomas and thanks Palmer. I'll make sure to return for future service from you. Garrett More

Great Job! Luis provided awesome customer service. He made sure that everything was looked at to resolve my concern and more. My car was finished when I arrive Luis provided awesome customer service. He made sure that everything was looked at to resolve my concern and more. My car was finished when I arrived and a car was provided for me to drive as I waited on mine. Great Job Palmer!! More

As promised Louis in Service was very thorough and delivered the vehicle as promised. No issues after the fact either. All good, and expect to return to the Servi Louis in Service was very thorough and delivered the vehicle as promised. No issues after the fact either. All good, and expect to return to the Service center when needed for oil change More

Quick and friendly service LOVE that Palmer provided a courtesy shuttle to drive me to and from the dealership! That is such a wonderful convenience. Everyone at the service des LOVE that Palmer provided a courtesy shuttle to drive me to and from the dealership! That is such a wonderful convenience. Everyone at the service desk is so friendly and helpful, however, I wish there was some sort of seating for customers who have to wait. More

Great Customer Service Experience Great customer service , timely service and excellent communication all factored in to a top notch experience at Palmer Dodge for service on my Jeep W Great customer service , timely service and excellent communication all factored in to a top notch experience at Palmer Dodge for service on my Jeep Wrangler Unlimited. More

Great customer care Went to the service center on July 3 and it was pack, but they took my truck right away. Hiram was always in contact with me and explain everything ab Went to the service center on July 3 and it was pack, but they took my truck right away. Hiram was always in contact with me and explain everything about my service. The service was completed in no time. They did a great job! More

Amazing Customer Service Was in to buy Wrangler Unlimited. excellent customer service, no haggling, no pressure, willing to work with the customer. Payton was the sales rep. H Was in to buy Wrangler Unlimited. excellent customer service, no haggling, no pressure, willing to work with the customer. Payton was the sales rep. He is an outstanding young man. More

Where’s my car?! I went to buy a new Wrangler. I picked one out and negotiated a deal. When it came time to pick the car up, I did a walk around and found a deep scrat I went to buy a new Wrangler. I picked one out and negotiated a deal. When it came time to pick the car up, I did a walk around and found a deep scratch on the passenger side rear fender. I told them that I didn’t want to buy a brand new car with a significant scratch. Please swap it out for another one. Unfortunately, there weren’t any other autos with similar options. Therefore, I simply said I wasn’t going to buy the car. The sales manager proposed that they replace the fender and deliver it on Tuesday (this was on a Friday). I told them I would come back on Tuesday to buy the car. They balked at that idea. It was either buy the car and then wait for the repair or walk away. I should’ve walked away. They had played a lot of games with the numbers up to that point, but, through my vigilance, I had negotiated a decent deal. A fair deal to both of us. Therefore I agreed to buy the car and wait for the repair. Now, it’s two weeks later. I haven’t received one phone call updating me on the status of the car. However, I know it’s not ready because I have initiated several inquiries. My texted inquiries to my salesman were met with “I have no idea, I don’t talk to service.” I called service. One call just rang and rang with no answer and on voicemail option. The two times I was able to reach service, I was given excuses about why the work wasn’t done. Stuff happens. However, it’s all about how you handle these things. There was zero proactive customer service attempts despite me just becoming a brand new customer. Sales didn’t care. Service didn’t care. I guess Jeep doesn’t care. This is my 3rd Jeep. The other two were purchased in a Chicago suburb. Those dealerships were excellent. Stay away from Palmer. More