Palmer Dodge Chrysler Jeep Ram - Service Center

Sarah did a fantastic job of ordering parts, scheduling service while I work remotely and filing a warranty claim. I couldn’t ask for better service. service while I work remotely and filing a warranty claim. I couldn’t ask for better service. More

I had a difficult issue to resolve with my Jeep's infotainment system. Service advisor Luis Torres and his team hung in there and resolved the problems to my complete satisfaction. Thank you guys! infotainment system. Service advisor Luis Torres and his team hung in there and resolved the problems to my complete satisfaction. Thank you guys! More

Palmer Dodge is always a great experience. They are busy, but they do not let you as a customer feel like that is a problem. They get you out in a timely manner and are up front with you on ho They are busy, but they do not let you as a customer feel like that is a problem. They get you out in a timely manner and are up front with you on how long any service/repair will take. More

Good and bad. I often go to Palmer for my service. Prices seem high, but that's everywhere now. My biggest issue is with the service of simple issue; the windsh I often go to Palmer for my service. Prices seem high, but that's everywhere now. My biggest issue is with the service of simple issue; the windshield washer hose. The hose kept popping out of the nozzle. The first time I went the service area told me to contact their parts department to see if they had the part. I did so and was told to schedule service. Back to the service department and scheduled service. When I arrived for the service they told me that they had to order the part from another dealership and they rescheduled for a week later. A week later they did the repair and after a short while the same issue arose. I went back again and they made the repair a second time. After a couple of months, I had the same issue. I called (irritated at this point) and explained the situation and that i was annoyed and wanted to speak with the service manager. I was transferred to voicemail. I called back again and was able to speak with David Keller. I explained the problem and he had me come in right then. After a short time (about a half hour) they secured the hose to the nozzles via zip ties. Ok if it works fine. So far, so good. 4 trips for a washer fluid hose. I can't imagine if I had a serious or challenging mechanical issue. The people are very nice and do a great job at communicating. David was accommodating and helpful. After the experience, my trust in their abilities is low. More