Palmer Dodge Chrysler Jeep Ram - Service Center

Great experience with Palmer Jeep! They fixed my Jeep’s transmission quickly and kept me informed throughout. Clear communication, honest service, and excellent customer support. Highl They fixed my Jeep’s transmission quickly and kept me informed throughout. Clear communication, honest service, and excellent customer support. Highly recommend! More

It is a pleasure dealing with James. He is very professional. I expected to be there for a couple of hours and I was out in less than an hour. He is very professional. I expected to be there for a couple of hours and I was out in less than an hour. More

Kimberly Keyes did a great job keeping me updated and informed throughout the service process informed throughout the service process More

I worked with James and he gave me very good service and made sure I was pleased with the service I received. My car has only been serviced at Palmer since I bought it new and I will continue to bring it t made sure I was pleased with the service I received. My car has only been serviced at Palmer since I bought it new and I will continue to bring it there for service. More

Palmer Dodge was very good at communicating and scheduling my service. I strongly recommend this service center. scheduling my service. I strongly recommend this service center. More

I worked with Hiram. He was very pleasant to work with and kept me up to date very well.. He was very pleasant to work with and kept me up to date very well.. More

Excellent service and the people are very professional. ! They did a wonderful job . Congratulations and thank you! ! They did a wonderful job . Congratulations and thank you! More

I called to make an appointment to bring my Jeep Grand Cherokee for service, Sarah Jaramililo answered my call and said I could bring it Thursday morning and it would looked at by Friday. I arrived at 8 Cherokee for service, Sarah Jaramililo answered my call and said I could bring it Thursday morning and it would looked at by Friday. I arrived at 8:00 am Thursday and spoke with Sarah again. She is very friendly. I received a text within the hour stating my car had already gone through diagnosis, stated the problem and cost to fix. I approved the work I wanted done via text and my car was ready by 11:30. It was seamless and a great experience. I highly recommend Sarah and the team. More

I purchased a brand new Jeep Cherokee , had not had the jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix it . I was given my car back to drive it while waiting for the part to come in but noticed where they took the dash apart at , they left screws loose and the sport button was jammed , which this was not like this before it went to service . I immediately notified service and one of the owners ( Jody Cruce). They got my jeep back in to fix it , while dropping it off to service , the service advisor name Kimberly was very rude , her co worker name Ritchie noticed how she was being rude and intervened to assist me . They fixed it within a few hrs ( supposedly) ! Well two days after getting it back I kept complaining to them that the jeep seems not to be shifting gears correctly and struggling to drive no matter how much I push the gas. The owner ( Jody Cruce & Nick Barron the GSM ) ignored my complaint and act as if I was aggravating them . The next day my jeep came to a complete stop on 75 north in the middle of traffic , it would not even crank back up .Almost caused a crash on 75 north . I had to call the hero truck and then have it towed . I will never use Palmer Dodge for any service repair , nor will I ever buy a car from them again .The owner tried to pretend like he was interested in making sure the jeep was fixed but clearly was not . I had been calling his phone for the last 2 weeks now only for him to be sending me to voicemail . I will be reporting this to Lemon law / State / Jeep/ Stellantis . Worse experience I’ve ever encountered with a brand new vehicle . NEVER GO TO PALMER DODGE located at 11460 Alpharetta Hwy ! More