Palmer Dodge Chrysler Jeep Ram - Service Center

Communication was excellent! Luis was very professional and got the work done in a timely manner. Luis was very professional and got the work done in a timely manner. More

My experience with Palmer service was seamless from start to finish. Winston, my customer service contact, was extremely helpful and kept me informed through the entire process. He also proactively identif to finish. Winston, my customer service contact, was extremely helpful and kept me informed through the entire process. He also proactively identified an imminent recall on my specific issue that resulted in a significant cost savings for me! More

Great customer service everything was done in a timely manner and my issues were resolved and explained to me perfectly. manner and my issues were resolved and explained to me perfectly. More

Quick and concise service. Great Customer support. Car was ready in a very timely manner. Great Customer support. Car was ready in a very timely manner. More

Great and fast service. Overall very happy and service was completed much quicker than I expected. I am pleased and will definitely return to this location. Customer service Overall very happy and service was completed much quicker than I expected. I am pleased and will definitely return to this location. Customer service is much better at this location than at Peachtree Industrial Blvd. More

They are awesome! My Gladiator’s check engine light was on and the truck was not not able to breathe. I called 2 Jeep dealers before calling them and 2 said it would b My Gladiator’s check engine light was on and the truck was not not able to breathe. I called 2 Jeep dealers before calling them and 2 said it would be 3 weeks before they could look at it. I called Palmer and they said to have it towed to them and they would look at it in 2-3 days. They had it repaired and back to me in 4 days! I have never had my vehicle serviced with them previously but will only go to them going forward. Palmer is an A+ dealer! More

Great service. Overall very happy and service was completed quicker than expected. I am pleased and will return to this location. Overall very happy and service was completed quicker than expected. I am pleased and will return to this location. More

Where do I start? I purchased my Beloved Jeep from Palmer Dodge Jeep in Roswell, GA in May of 2020. The Sales staff (Thomas Jackson) was great, and the overall service I purchased my Beloved Jeep from Palmer Dodge Jeep in Roswell, GA in May of 2020. The Sales staff (Thomas Jackson) was great, and the overall service was great during that purchase experience. Since the time of my purchase, I have taken my Jeep to be serviced by Palmer for every Oil change, Lube, and all other maintenance. On June 25th, 2022, I had a major Drive Train issue with my Four-Wheel Drive shaft which malfunctioned and completely destroyed my Transfer Case while I was driving at 80 MPH on the Highway. The event was extremely scary and highly unusual for any vehicle, particular a jeep. I had my vehicle towed to Palmer that day, they gave me a Nice 2022 Jeep Low Miles Loaner for the entire duration of the time my vehicle was under repair. In May of 2020, I had purchased the Drive Train Warranty that was highly recommended by Thomas and the sales Manager. You never really know if you will need that warranty until you need that warranty. Kim K., my Case manager for Palmer Service Dept, was truly the Best!, she handled everything from the start, she kept me in the loop throughout every step of the process with parts ordered, parts cost, parts delivery, installation, to completion. David K, the Service Manger did an excellent job explaining my Warranty and all that was covered. I am truly glad I made that Purchase of the Warranty. From David K., Kim K, and Jim the Technician that fixed my 2015 Jeep Wrangler, the service at Palmer Dodge was Fantastic and I highly recommend them for the Purchase of the Vehicle, Service and Repair, and just overall customer service satisfaction. My experience with Palmer Dodge and dealing with a major car repair and a potential huge car repair bill if the warranty was not in place, was stressful but was completely catered to by the excellent customer service from the entire staff. Thank you, Palmer Dodge, you just earned a customer for life. Mark M. More

My service advisor Kimberly was GREAT, and kept me informed on this issues of my truck. Also service dept drop down needs ALL service advisors listed not just the Service Manager. informed on this issues of my truck. Also service dept drop down needs ALL service advisors listed not just the Service Manager. More

Kimberly is the best…. .The best!!! Woman of her word,from beginning to end!!!! Thanks for everything… .The best!!! Woman of her word,from beginning to end!!!! Thanks for everything… More