Palmer Dodge Chrysler Jeep Ram - Service Center

5 star service, which is hard to come by these days. David and the rest of the team are professional and their customer oriented approach is why I won't have my truck service anywhere else. I had my tru David and the rest of the team are professional and their customer oriented approach is why I won't have my truck service anywhere else. I had my truck towed after sitting at a dealership in Buford for multiple weeks and with nothing to show for it. David and the team at Palmer were quick to address the issues with my truck, they delivered it back to me quickly and did the job right. More

I didn't have the best interaction with the service people. They told me I didn't need to make an appointment and when I showed up that asked why I didn't have an appointment. They also seemed annoyed people. They told me I didn't need to make an appointment and when I showed up that asked why I didn't have an appointment. They also seemed annoyed that I was there and asking questions. I did speak with the manager and he was able to explain to me in more detail what was actually going on and was helpful in getting my car finished. More

My tires were filled to 40 psi, spec on the vehicle is 33. And they unplugged the device in my dash and didnt plug it back in. Super irritating when I ONLY asked for an oil change. And they tried t 33. And they unplugged the device in my dash and didnt plug it back in. Super irritating when I ONLY asked for an oil change. And they tried to charge me $180 for a rear differiental service, do they think I'm an idiot? No fitler, one quart of 75w80 is $7.50 on Amazon. $180? Wow, what a rip off. Really, really makes me not want to ever go back, and I am considering buying a brand new Ram 2500 Diesel truck. Your loss. More

Service was a good experience. It was my first service with Palmer and I would use this dealership again. They were anxious to please! It was my first service with Palmer and I would use this dealership again. They were anxious to please! More

Poor customer service. Rude and short with customers like we don’t understand our own cars. No one ever picks up the phone. High turnover rate with service reps. You have t Rude and short with customers like we don’t understand our own cars. No one ever picks up the phone. High turnover rate with service reps. You have to ask a lot of questions to finally get an answer about why you came there or else they won’t explain what’s wrong with your car. Overall never coming back. More

Everything was great, and on time. I had a great experience overall when I came by. I had a great experience overall when I came by. More

Will drive for good service! By passed the local dealer by 17 miles! Luis is great to work with! By passed the local dealer by 17 miles! Luis is great to work with! More

Communication was excellent! Luis was very professional and got the work done in a timely manner. Luis was very professional and got the work done in a timely manner. More

My experience with Palmer service was seamless from start to finish. Winston, my customer service contact, was extremely helpful and kept me informed through the entire process. He also proactively identif to finish. Winston, my customer service contact, was extremely helpful and kept me informed through the entire process. He also proactively identified an imminent recall on my specific issue that resulted in a significant cost savings for me! More

They are awesome! My Gladiator’s check engine light was on and the truck was not not able to breathe. I called 2 Jeep dealers before calling them and 2 said it would b My Gladiator’s check engine light was on and the truck was not not able to breathe. I called 2 Jeep dealers before calling them and 2 said it would be 3 weeks before they could look at it. I called Palmer and they said to have it towed to them and they would look at it in 2-3 days. They had it repaired and back to me in 4 days! I have never had my vehicle serviced with them previously but will only go to them going forward. Palmer is an A+ dealer! More