Palmer Dodge Chrysler Jeep Ram - Service Center

Excellent customer service. I drive 25 miles to get my car serviced because of the excellent customer service. I also feel the money I spend is fair for the great work performed I drive 25 miles to get my car serviced because of the excellent customer service. I also feel the money I spend is fair for the great work performed. Service professionals in the service department are always kind and patient which means a lot to me as I am an older adult. More

I appreciated the friendly and quick service. The recall work produced no problems, and everything appears to be working well. Luis, my service adviser, was great. The recall work produced no problems, and everything appears to be working well. Luis, my service adviser, was great. More

Fantastic — and TRUSTWORTHY — service. Kimberly and Peyton are great. They treated my 18 yr old son really well when he came in and answered his questions in a straightforward manner and Kimberly and Peyton are great. They treated my 18 yr old son really well when he came in and answered his questions in a straightforward manner and did not try to upsell him. Much appreciated. They have our business as long as we own this Jeep! More

I was there at 7:40 for an oil change - that was it. I was first in line after the cars already in the garage service bays. It took 1 hour 45 minutes. I left and realized the in cabin filter that was to I was first in line after the cars already in the garage service bays. It took 1 hour 45 minutes. I left and realized the in cabin filter that was to be replaced was laying on the passenger floor. I returned. The new cabin filter had not been put in. All total - 2.5 hours for a simple oil change. More

When a person brings a vehicle in with issues and a service tech calls you to discuss what the issues are you expect them to tell you everything they discovered. I had upwards of $1,200 worth of repair service tech calls you to discuss what the issues are you expect them to tell you everything they discovered. I had upwards of $1,200 worth of repairs & when I came to get the car I had to stand around and wait as I’m told the battery is dead. I paid extra for a tune up & it shows in the report the battery tested weak….. why would someone not let you know this when your approving all of the needed repairs? Why would I want to pick up my vehicle and then get a jump so I could drive to the nearest parts store and finish the job myself? That is in fact exactly what I had to go and do. Obviously too the windows had been down as the inside was covered in dust or debri of some sort. I trusted that the dealer who sells my model car would be the most superior place & now I know better. More

My service is great. My problem is having to feel forced to fill out reviews everytime. I really hate the turnover of employees bc review based pay causes loss of income My problem is having to feel forced to fill out reviews everytime. I really hate the turnover of employees bc review based pay causes loss of income for employees. I don’t want to review every oil change and service. I hate the fact that good employees are run off bc they cant get me and others to answer 5,900 reviews for every company with which we come contact. Its BS. More

Nice staff, overall great experience. Fast and efficient. Will be back for all of my service needs Fast and efficient. Will be back for all of my service needs More

Great customer service I have been taking my Caravan since purchased in 2020. Service department is very honest, timely service. since purchased in 2020. Service department is very honest, timely service. More

Went in for a quick oil change. The team was very polite and told me that they will check over the car, change the oil and rotate tires. Thats exactly what they did and under an hou The team was very polite and told me that they will check over the car, change the oil and rotate tires. Thats exactly what they did and under an hour. More

Llevo alrededor de 10 años utilizando el departamento de servicio de Palmer Dodge y mi experiencia la puedo describir como de excelencia. servicio de Palmer Dodge y mi experiencia la puedo describir como de excelencia. More