Palmer Dodge Chrysler Jeep Ram - Service Center

After several unsuccessful drop offs at other shops who couldn't figure out how to fix whatever was causing my Wranglers engine light to come on, I dropped it off at Palmer Dodge Jeep Ram because of the to couldn't figure out how to fix whatever was causing my Wranglers engine light to come on, I dropped it off at Palmer Dodge Jeep Ram because of the top reviews it got on dealerrater.com. I wasn't disappointed: took about two and a half days but they diagnosed and fixed the problem. They even paid for myUber home and then back when my car was ready, and I live about 25 miles from them. Kimberly kept me informed throughout and I can't say enough good things about my experience! More

Excellent service for a MoPar warranty service. 100% satisfied with the experience. On time delivery. 100% satisfied with the experience. On time delivery. More

Exceptional service. Manager Ryan was very personable and customer service focused. Thanks so much Ryan Manager Ryan was very personable and customer service focused. Thanks so much Ryan More

It all starts with the greeting. Customers can gauge a person’s sincerity and attitude from the initial greeting. Louis gave me a warm greeting never disappointed me with the level o Customers can gauge a person’s sincerity and attitude from the initial greeting. Louis gave me a warm greeting never disappointed me with the level of service and communication I rec’d. More

Kim was great and fixed my issue right away and updated my code in the car my code in the car More

Winston is a rock star. Clear communication and totally on top of things. Best service advisor I’ve worked with of any brand. Clear communication and totally on top of things. Best service advisor I’ve worked with of any brand. More

Called to report a mechanical issue that surprised us as we drove, and spent 20 minutes on the phone detailing the experience. Left the vehicle with them for more than a week and they could not diagnose the we drove, and spent 20 minutes on the phone detailing the experience. Left the vehicle with them for more than a week and they could not diagnose the issue and said they need to speak with us again about it. This was after speaking with us 48 hours before and no one told us that they still could not figure it out. They also failed to document and save the 2nd issue although they were told about it in detail on the first call. More

Luis was beyond helpful and made sure my car was all ready before pick up! ready before pick up! More

Kimberly always provide great customer service. There is a part on backorder so I’ll be waiting for notification. There is a part on backorder so I’ll be waiting for notification. More

When I made the appointment online and selected the service I needed, the online system showed my vehicle had an oil service plan until 2023 or 99000 miles. The total for my service showed $81. When it service I needed, the online system showed my vehicle had an oil service plan until 2023 or 99000 miles. The total for my service showed $81. When it was time to pay it was like $195 and the tech said he could not find any service plan. Was kind of misleading and I think the online site should be fixed More