Palmer Dodge Chrysler Jeep Ram - Service Center

Came back multiple times for the same issue (unknown check engine light), and was asked to pay for it not being fixed. I won't be returning. check engine light), and was asked to pay for it not being fixed. I won't be returning. More

Everything went as I could’ve hoped for. Called, it was picked up and dropped off at dealership and repaired without an issue. picked up and dropped off at dealership and repaired without an issue. More

Great service department! They are very prompt, courteous and efficient. I can trust them to get the work done. and efficient. I can trust them to get the work done. More

I loved how informative the were through out the process. You have to chase down details most of the time but not at Palmer Dodge You have to chase down details most of the time but not at Palmer Dodge More

The staff are friendly and although I had to wait a couple of hours, the waiting room was comfortable. couple of hours, the waiting room was comfortable. More

The service was quick with no issues. However, we have some issues finding my name on the keep maintenance guarantee program besucase it was entered incorrectly when I bought the car. some issues finding my name on the keep maintenance guarantee program besucase it was entered incorrectly when I bought the car. More

Michael was easy to work with and communication was good! I am pleased with the service! I am pleased with the service! More

Delivered sooner then expected! Very polite and follow up was outstanding. Kim was a pleasure to work with. was outstanding. Kim was a pleasure to work with. More

The oil service and tire rotation went fine, no issues. When I asked for help regarding my navigation system that worked until the same dealership updated my Uconnect firmware for me (they said it needed When I asked for help regarding my navigation system that worked until the same dealership updated my Uconnect firmware for me (they said it needed to be done) , Winston immediately told me that it would cost $165 to update the software and potentially more if the radio unit had to be replaced. I was shocked that what I had thought was a simple firmware fix had now become my problem and a potentially expensive one at that. He said he didn’t know what happened at my last service - in spite of the fact that I explained that the dealership would have a service record of my last visit. He didn’t even check - he just gave me the FCA service number on a business card. I’m short it felt as if Winston did the minimum thing required to get me out of the service office so that I was someone else’s problem. When I did contact FCA I was told my issue required only a simple UcConnect software update and the customer service rep (Leo) told me how to effect the update. He had called the dealership and they had given him bad info. I had anticipated that this would happen when I asked Winston to write down what I needed to tell FCA customer support yesterday, but he declined). I told Winston directly that I thought he was wrong about his proposed remedy and he made no effort to look at my vehicle service history - he just passed me along to FCA customer support. His lack of effort is why I only rated this service as 3/5 stars. More

Roberto was again very busy but courteous and helped exactly as hoped. Although all work could not be completed he kept me updated throughout the process. exactly as hoped. Although all work could not be completed he kept me updated throughout the process. More