Palmer Dodge Chrysler Jeep Ram - Service Center

Staff is always easy to approach and work with. Service appointments easy to get and work has been done right. Service appointments easy to get and work has been done right. More

I always have such a great experience at the service department. My car was finished really fast this time and the communication is always amazing! department. My car was finished really fast this time and the communication is always amazing! More

I went to the dealer to get oil change and service for the message displayed "front parking sensor needs service" done and my truck was with the dealer for 2 and a half days. Poor communication: They the message displayed "front parking sensor needs service" done and my truck was with the dealer for 2 and a half days. Poor communication: They do not communicate and let you know the status - you must call and most of the time after a long wait it goes to voice mail and no one responses to the voice mail. When I was lucky to get the technician, I was told that they called and left a voice mail which is a lie as there is no missed call in the call log or a voice mail. Poor service: 1. After the oil change, even a novice knows that the vehicle dashboard "oil change" indicator should be reset, but in my case, it was not, and I had to reset it myself. 2. To diagnose the "parking sensor service required", I was told by the technician that they had to remove the front bumper and a panel to get to the parking sensor, which is incorrect. The technician is either incompetent or dishonest, as I could pry open the fog light bezel to access the sensor in minutes. 3. The technician also removed the engine splash guard in the “wheel well” (probably to access the sensor) but did not put it back properly. It was rubbing with the wheel and missing 2 screws that held it in place. Predatory charges: 1. While the wire was stripped (not sure how it happened with a new truck), the senor was not bad. I was quoted approx. $1000 ($700 plus for parts) to get a sensor with the harness replaced and when I checked Mopar site, the sensor cost was about $42. 2. I was charged $200 to diagnose which sensor was bad and while they said one sensor was bad, the are no sensors that are bad. I reconnected the wires and the issue is resolved that took about 30 minutes and $0 as the sensor was not bad. More

I was very happy with the service at the Jeep Dodge Ram dealership! Kim, the customer service provider, was incredibly easy to work with and went above and beyond to ensure my warranty was applied before I dealership! Kim, the customer service provider, was incredibly easy to work with and went above and beyond to ensure my warranty was applied before I had to pay out of pocket. The whole process was quick, and I was in and out within a few days. They even put me in a rental Jeep that was very similar to mine, making the adjustment smooth and easy. Great service all around! More

Great service department to work with. Sarah knows her stuff!! I highly recommend working with her if you need work done on your vehicle Sarah knows her stuff!! I highly recommend working with her if you need work done on your vehicle More

Long wait ( 3 plus hours) but pleasant waiting room and staff. We love our jeeps. staff. We love our jeeps. More

Great customer service from Sarah. Will be back for other service work in the future. Will be back for other service work in the future. More

Good service and quick replies from Rich but no courtesy vehicles available which was very inconvenient vehicles available which was very inconvenient More

Excellent service. Good followup. Fixed in a very timely manner. Explained work that had been done in detail. Good followup. Fixed in a very timely manner. Explained work that had been done in detail. More

Very professional staff, friendly and helpful I'm very impressed with the communication especially! I will be back! + impressed with the communication especially! I will be back! + More