Palmer Dodge Chrysler Jeep Ram - Service Center

I was originally a customer at the Union City Dodge but they changed management and the service is not good anymore make a long story short I was searching for another Dodge dealership to take my car for s they changed management and the service is not good anymore make a long story short I was searching for another Dodge dealership to take my car for service when I came across Palmer Dodge I called and the most kindest gentleman took my call named Mr. Mike I explained to him what my situation was he immediately scheduled me an appointment to come in not only did he do that when I arrived at my appointment I was assisted by another gentleman named Luis who did all my paperwork and Mr. David while Mike was with another customer everyone at this facility is kind , caring and they are fast and excellent at what they do I was able to get a car to drive while my car was being repaired that process was completed faster then I expected as well Tina who does the loaner and rental car program is very nice and she has excellent customer service now I know it was meant for me to find this place the best Dodge dealer in Atlanta and surrounding areas I would say I am very happy and I would give this facility 10 stars and recommend that anyone looking for great service definitely won’t regret coming here . I want to thank you again you’ve gained a new happy satisfied customer 10 star service thank you so much . Jacqueline Presha More

Hiram was very professional and helpful, as usual. Service time was minimal. Service time was minimal. More

Winston did a fantastic job of guiding and helping me through the process of getting my Jeep fixed. Very professional and was finished a timely manner. Highly recommend Palmer jeep and dodge!! through the process of getting my Jeep fixed. Very professional and was finished a timely manner. Highly recommend Palmer jeep and dodge!! More

My service adviser, Michael Stewart, was excellent. He went above and beyond to make sure that my new (to me) truck was evaluated and serviced in a timely manner. The truck runs very well, and I'm happy went above and beyond to make sure that my new (to me) truck was evaluated and serviced in a timely manner. The truck runs very well, and I'm happy with the service and the product. More

The service was great! Micheal was really helpful. I had engine issues and they helped out really fast! engine issues and they helped out really fast! More

I had an appointment on Saturday, June 12th for an oil change and to replace a speed sensor on the right front tire of my 2005 PT Cruiser. The speed sensor had to be ordered and I was told that I could c change and to replace a speed sensor on the right front tire of my 2005 PT Cruiser. The speed sensor had to be ordered and I was told that I could come in the following week to get it installed. I paid for the speed sensor along with the oil change and was told the order had been placed for the part. I was unable to get back to your dealership until Saturday, June 19th to have the speed sensor installed. I arrived at 8:15 AM and after waiting over two hours, I went back to the service department to see when the care would be ready. I was told that the part would not be delivered until 12:00 PM! It appears to me as if there was no attempt to get the part until I arrived on Saturday morning June 19th even though I had already paid for the part. Something within your ordering process needs to be changed! There is another Chrysler/Dodge/Jeep/Ram dealer within 3 miles of my home. However, I have been driving the 17 miles to Palmer because of your service. I need to understand why I should continue to make the 17-mile trip one way to your dealership in the future. Any insight you can provide me will be greatly appreciated. More

Roberto went above and beyond as he usually does.Thanks Roberto went above and beyond as he usually does. Thanks Roberto went above and beyond as he usually does. Thanks More

The service that I have received from this dealership has been exceptional. The service advisors are great to work with. been exceptional. The service advisors are great to work with. More

Incredible team of service providers. Highly recommend the service department. Everyone from outside checking you in, to inside when paying for your service completed....outstanding the service department. Everyone from outside checking you in, to inside when paying for your service completed....outstanding More

Great service always. Service dept is great. People are friendly. Even when walk around the showroom while waiting for my vehicle everyone is very friendly. friendly. Even when walk around the showroom while waiting for my vehicle everyone is very friendly. More