Palmer Dodge Chrysler Jeep Ram - Service Center

Roberto, went above and beyond to assist me with my vehicle. He knows how utilize his rapport w/mechanics and the parts department to exceed the customers expectations. vehicle. He knows how utilize his rapport w/mechanics and the parts department to exceed the customers expectations. More

Very professional. I brought my vehicle in for service and was very impressed with the employees. I will definitely bring my vehicle in again for the next service. and was very impressed with the employees. I will definitely bring my vehicle in again for the next service. More

Customer Service was outstanding.I didn't have to wait Customer Service was outstanding. I didn't have to wait long at ALL and I didn't have an appointment. On a scale of 1 to 10 with 10 being excell Customer Service was outstanding. I didn't have to wait long at ALL and I didn't have an appointment. On a scale of 1 to 10 with 10 being excellent I would rate them an 11. More

Brought in my Demon for the PCM upgrade. I brought the new part in from my Demon Crate. The part was installed properly. The only problem I had was the cost of the installation which included a tally of new part in from my Demon Crate. The part was installed properly. The only problem I had was the cost of the installation which included a tally of shop supplies none of which were necessary and specifically NOT even used! The whole visit took less than 1 hour of time however I paid over $270 for uninstalling several screws and 2 connectors and installing the same and programming the new PCM. I was seriously overcharged for this service. More

Had a great experience. These guys helped in time crunch on some mechanical needs whereas other places that I’ve frequented said they were busy too and weren’t willing to lend a hand. When I dropped it off on some mechanical needs whereas other places that I’ve frequented said they were busy too and weren’t willing to lend a hand. When I dropped it off at Palmer I saw they were plenty busy themselves, they were just willing to help me solve my issue more than other places. More

Hiram explained what my Jeep needed at time of service. He also notified me of a small item that needed on my next visit. He noted it on my profile to ensure that it gets done. I appreciate that! He also notified me of a small item that needed on my next visit. He noted it on my profile to ensure that it gets done. I appreciate that! More

Thomas in the service department was very friendly and helpful--the work was done in under an hour and he also gave an update on the total condition of the car. helpful--the work was done in under an hour and he also gave an update on the total condition of the car. More

Initial confusion over timing. Several staff in the office on the phone but not attending live customers. The "outside" reception agent took over and worked very hard to get me in and out quickly. Than office on the phone but not attending live customers. The "outside" reception agent took over and worked very hard to get me in and out quickly. Thanks to him for his help. Don't know his name but he had a boot on his foot. More

Just came in for an oil change and tire rotation, which I prepaid for. I was glad no appt is necessary for an oil change because there were several cars in front of me. Was disappointed that the recall par prepaid for. I was glad no appt is necessary for an oil change because there were several cars in front of me. Was disappointed that the recall part was not available for my vehicle, but was still very satisfied with the service. More

Palmer Ram was awesome yet again. I bought my Ram and Palmer Ram was awesome yet again. I bought my Ram and went back to have a tonneau put on and the service department was great as well. Palmer Ram was awesome yet again. I bought my Ram and went back to have a tonneau put on and the service department was great as well. More