Palmer Dodge Chrysler Jeep Ram - Service Center

Winston in service is awesome and always takes great care of me. Very professional! Service manager Dave is great too and easy to work with. of me. Very professional! Service manager Dave is great too and easy to work with. More

Highly recommend Luis Torres, Service Advisor. He was courteous, professional, and concerned. Luis was my 2nd Service Advisor and I give him 10's all around. He is super!!!! courteous, professional, and concerned. Luis was my 2nd Service Advisor and I give him 10's all around. He is super!!!! More

Hiram was very helpful and professional. Kept me informed of the progress on the work being done. Appreciate his attention to me. Good job Hiram. of the progress on the work being done. Appreciate his attention to me. Good job Hiram. More

This was my second time I have needed Palmer Dodge, I recently moved from out of town and needed to get work done on my truck, Michael has been extremely helpful and due diligent with my care. I will kee recently moved from out of town and needed to get work done on my truck, Michael has been extremely helpful and due diligent with my care. I will keep going to him and Palmer dodge. More

If you go, make sure Thomas is working. Very professional and kind. Listened to my concern and apologized for the longer wait time then stated. and kind. Listened to my concern and apologized for the longer wait time then stated. More

The service given (oil change and tire rotation) was fine, but two things were less than ideal. The service advisor asked me whether I wanted traditional oil or synthetic. Apparently the "system" was do fine, but two things were less than ideal. The service advisor asked me whether I wanted traditional oil or synthetic. Apparently the "system" was down and he could not access the requirements. I said I was pretty sure the owners manual specified synthetic. I thought it was an odd question as I guess I would have expected Jeep to know what oil was specified for my Sahara 4Cyl Turbo engine. Secondly, I was missing a stem valve cover for one of my tires and asked if he could replace that for me. When I arrived home I found that had not been done. So yes, the basic service was performed, so I gave a 4 out of 5 rating, but I'd have yo say it was less than an ideal service experience. Sorry to give you less than a 5, but you asked and I am being honest. Thanks More

This really happened. I brought a 2010 Dodge Charger with a 5.7L HEMI in to have a P0303 and P2308 code diagnosed. It is misfiring on the third cylinder in the firing order, #4. I advised the service with a 5.7L HEMI in to have a P0303 and P2308 code diagnosed. It is misfiring on the third cylinder in the firing order, #4. I advised the service advisor Roberto that I had run a compression test and each cylinder had compression. I advised him that there was an exhaust leak having seen fumes coming from the exhaust manifold, and causing an intermittent tick that got better as the car warmed up, and that I had checked each spark plug and swapped coils around. I wanted them to figure out why it was misfiring and effect repairs if it were as I suspected in the valve train or possibly an exhaust valve stuck closed. I received a call from Roberto that his tech said there was zero compression in cylinder #3, which isn't misfiring. I told him that can't be right, and he invited me to view the test, which I eagerly agreed to do. I brought my compression gauge as well. When I got to the shop, the car was brought in, The tech attached his gauge, started, the needle bounced up, and settled back down to zero. That's not supposed to happen. I told him, try #1. He did, same result. I then hooked up meh gauge to the same cylinder he just said had no compression, and lo and behold, 180 PSI of compression. He stated it was a new gauge he just bought. Yeah...not really willing to buy that one. First, a valid compression test involves testing every cylinder, with all plugs removed, and recording pressure in each cylinder. That wasn't done. Had it been done, and it was an hones mistake, he would realize he had a faulty instrument, and would have done the test with a good one. Three things are needed for ignition, compression, which we have at least in #3, fuel, and spark. Despite having had his compression test invalidated, and doing no other diagnostic, he continued that I needed a whole long block replacement at $10,000+. It was time to close this thing down and take my vehicle back. A waste of my time. More

Luis was so wonderful! Paid attention to my needs and was very thorough. I appreciate him and his professionalism very much! Thank you so much! very thorough. I appreciate him and his professionalism very much! Thank you so much! More

Always courteous and professional and get the job done. I like that the staff there is consistent, low turnover usually means good employees and good working environment. Thank you Winston! like that the staff there is consistent, low turnover usually means good employees and good working environment. Thank you Winston! More

I came here in Jan to get an oil change and a mid point inspection. I was told my vehicle was in good running condition. I came in yesterday because I thought my car was leaking anti freeze. After waiting inspection. I was told my vehicle was in good running condition. I came in yesterday because I thought my car was leaking anti freeze. After waiting for several hours I was told I needed $3700 worth of work done. I was beyond confused how I can need so much work done a month after I was told my car was in great running condition. It feels like they were trying to upsell me especially since I took the care elsewhere for a 2nd opinion and got totally different feedback. My first experience coming here was amazing but this second visit had me second guessing if I will ever return to this location. More