Palmer Dodge Chrysler Jeep Ram - Service Center

Changing my windshield pump cost almost $900 and was not covered by my unlimited mileage warrantee. I first brought this up on or about 12/6 - but it was not repaired (overlooked), then I brought it up aga covered by my unlimited mileage warrantee. I first brought this up on or about 12/6 - but it was not repaired (overlooked), then I brought it up again on or about 12/26 and was told it was fixed. Fact is, they put washer fluid in, but it had to have drained out almost immediately. I believe that had this been fixed initially the pump would have not failed. I also believe that the cold temperatures with an empty fluid container could have easily caused this container to crack further. I do think a refund is in order for this $877 and change - or at least a partial refund as this is at best a shared responsibility. I do believe that Roberto was told the washer fluid issue was fixed on that 12/26 visit - and he relayed that info to me. More

Took care of the repair in a timely and friendly manner - Michael in servic was very helpful and the car in running excellent ! Thank you. Michael in servic was very helpful and the car in running excellent ! Thank you. More

I have a problem that I wasn't experiencing when I brought my truck in. The heat doesn't regulate properly. When I sat the gauge to Auto, it blows cold air when it's cold outside. Problem. brought my truck in. The heat doesn't regulate properly. When I sat the gauge to Auto, it blows cold air when it's cold outside. Problem. More

I was very satisfied with service. Oil change was fast. Customer lounge was comfortable with WiFi and coffee. There was enough space to distance from other customers. I have been getting my Jeep service Customer lounge was comfortable with WiFi and coffee. There was enough space to distance from other customers. I have been getting my Jeep serviced satisfactorily there for 9+ years. More

The dealership is friendly, no-nonsense, and easy to work with. Their service department has never steered me wrong, and has saved me money in the past. I like the no-appointment service lane. with. Their service department has never steered me wrong, and has saved me money in the past. I like the no-appointment service lane. More

Roberto and Mike went the extra mile to make sure everything was repaired fully and timely. Palmer Dodge has a great team and I recommend them. everything was repaired fully and timely. Palmer Dodge has a great team and I recommend them. More

AVOID AT ALL COST! I brought in my Durango for an alignment and was left with a car with a blown engine! Micheal recommended a thermostat. My car had a clean check on the coolant system before me bri alignment and was left with a car with a blown engine! Micheal recommended a thermostat. My car had a clean check on the coolant system before me bringing it in! I agreed bc I trusted Dodge and days after picking up my car it ran hot and the engine blew. They are making me responsible for the tow and repairs. Each day they told me a different thing. $500 recommended thermostat, a $1700 oil cooler, a $1065 radiator and my car still isn’t operable and they are not willing to assist in the tow or does not have a clue as to what will solve the issues for my car to return to the state it was in upon me bringing it! I feel like I was scammed out of an entire vehicle! Your better with a back yard mechanic. I am highly disappointed! More

Luis from service helped fix my car both promptly and effectively. After my car issue/problems were not completely finished the first time— he followed up each day letting me know when a rental was avail effectively. After my car issue/problems were not completely finished the first time— he followed up each day letting me know when a rental was available for me to come in and have service department correctly finish what they started. It took them one day to complete everything. Highly recommend him! More

They will treat you like you are stupid and act like you’re inconveniencing them and if you don’t want to pay for service you don’t need they will try to make you service it anyway and give you a high p you’re inconveniencing them and if you don’t want to pay for service you don’t need they will try to make you service it anyway and give you a high price quote because their technicians need to make a living. More

Excellent service overall. Friendly staff with efficient thorough service. Our service advisor, Michael Stewart keeps us well informed on the progress of our serviced vehicle. Would not hesitate to bring my thorough service. Our service advisor, Michael Stewart keeps us well informed on the progress of our serviced vehicle. Would not hesitate to bring my car for service again in the future. More