Palmer Dodge Chrysler Jeep Ram - Service Center

I was happy with the service and the guys were all very friendly. My only criticism was the time it took for an oil change, new tires, and a software update. I put it in via appointment on Tuesday morning friendly. My only criticism was the time it took for an oil change, new tires, and a software update. I put it in via appointment on Tuesday morning and it wasn't ready until late on Thursday. Three days for that seems a little much. More

This dealership was very neat. I was visiting from out of town and they really made me feel at home. The service agent that assisted me was great. Very friendly and helpful. I loved the fact that I took it i town and they really made me feel at home. The service agent that assisted me was great. Very friendly and helpful. I loved the fact that I took it in just for an oil change and they saw that there was a service recall that required updating and they just took care of it to lessen my need to take it to the dealership when I returned home.. More

The brake fluid,power steering fluid and air filter I had changed were recommended maintenance from my last visit and I had been quoted 149.95,159.95 and 38 dollars as cost.I showed my quoted cost to Thomas changed were recommended maintenance from my last visit and I had been quoted 149.95,159.95 and 38 dollars as cost.I showed my quoted cost to Thomas and he said “he checked the cost and everything is ok” what I got charged was189.95+189.95+39.95. When I expressed shock at the difference in cost he said the service rep who quoted you those is probably why she got fired these costs are published...where are they published why was I not educated on the cost difference beforehand.As if that wasn’t bad enough.... I have a leak on my garage floor since after the service day and I texted Thomas about it with no response! More

I was lucky to be able to get an oil changed yesterday afternoon in record time. Thanks again for your professional and customer oriented service. afternoon in record time. Thanks again for your professional and customer oriented service. More

I dropped off my Jeep on Dec 7th for an issue with the auto start/stop. They said give them a few days, so on the 10th not hearing anything I called them and they told me oh its ready..ok? Were you not auto start/stop. They said give them a few days, so on the 10th not hearing anything I called them and they told me oh its ready..ok? Were you not going to call...I questioned them when I picked it up, that the battery was just replaced by them in April/May...was it the same issue, the gentleman checking me out said, you can read it on the invoice, what you cant tell me? We had to return for service for a new radio, they told me 1.5 hour service time...ok...When i dropped it off I noticed that the auto start/stop was acting up again, in less than a month...would they take a look...no problem..i figured that would add time. After 3 hours of waiting i was told 20 more minutes...I waited another hour...asked for the progress...they said 20 more minutes...I spoke to the Service manager...He said because of of the extra ask this caused added time...fine tell me up Front...I would have asked for a loaner or asked someone to pick me up...4 hours waiting...no communication whatsoever...We have owned our Jeep 2 years...I have taken it for service 5 times...Before I ever return, I would rather sell it and buy a new jeep from a different dealership than go back to Palmer...Just my personal experience... More

Attentive, knowledgeable, courtesy and professional. I Find both service and parts departments personnel always going above and beyond the call of duty. Keep up the great work. Find both service and parts departments personnel always going above and beyond the call of duty. Keep up the great work. More

Thomas Draper was Great. He went above and beyond to help resolve my issue. He had the service technician explain my options and never pressured me. resolve my issue. He had the service technician explain my options and never pressured me. More

Easy walk in routine service, in and out in 90 minutes. Staff was knowledgeable and super helpful. Only complaint was the coke machine was sold out. Staff was knowledgeable and super helpful. Only complaint was the coke machine was sold out. More

Speedy, thorough service interval and 4x4 service. I've serviced my Jeep Wrangler Rubicon here for 3 years and have always been taken care of well, professionally and quickly. serviced my Jeep Wrangler Rubicon here for 3 years and have always been taken care of well, professionally and quickly. More

Very pleased with professional and efficient advisor. Bought my Jeep there in 2016 and service is still the best. Thomas explained all recommended services. Great! Bought my Jeep there in 2016 and service is still the best. Thomas explained all recommended services. Great! More