Palmer Dodge Chrysler Jeep Ram - Service Center

Chelsie was absolutely wonderful during the whole process. Only thing is I was charged for tire disposal fee, when in fact I picked up my old tires. process. Only thing is I was charged for tire disposal fee, when in fact I picked up my old tires. More

I needed a Uconnect software update. USB is not working—no effect of fixing. I also have a lifetime warranty, wanted to charge for an update. working—no effect of fixing. I also have a lifetime warranty, wanted to charge for an update. More

To: "Palmer Dodge Chrysler Jeep Ram" management teamI To: "Palmer Dodge Chrysler Jeep Ram" management team I normally don't write reviews or take the time to praise someone for doing their job. In this To: "Palmer Dodge Chrysler Jeep Ram" management team I normally don't write reviews or take the time to praise someone for doing their job. In this case however I am taking the time out of my life and work schedule to write this letter. You truly have a remarkable individual working for you in your service department. My vehicle had the transmission fail this past June. It was at your service department science then until recently. The frustration and inconvenience this caused was to a whole new level for me. The only reason I was able to keep some sort of confidence in the Jeep Brand was your employee Murray (Alpharetta GA Location). He was very informative and understanding during the entire process. I never felt uninformed or unimportant. He was able to make me feel reassured that everything that could be done was being done during a very uncertain time.  Furthermore once the parts required became available the work was done at a fast pace. Not only was it done fast but the work was done correctly and with every detail remembered. I did not have to remind your team of any of the extra work I also wanted done. You have a very professional team that makes your company shine. I can not say my faith in the Jeep Brand is what it once was. But with certainty I can say I have faith in your staff and that will keep me coming back to Palmer. Please make sure to give Murray my best and a sincere thank you as well to your service department team. All the best, Emanuel Paralescu More

I dealt with Winston as always. I believe in this service department. Winston answered all of my questions and went over and beyond to help me by ordering the part and scheduling a date to get the part insta department. Winston answered all of my questions and went over and beyond to help me by ordering the part and scheduling a date to get the part installed. Very satisfied with this dealership will definitely keep coming back! More

My 5000 mile oil and tire rotation was done quickly and efficiently! Total time only took about 50 mins. I will have all my service completed here. efficiently! Total time only took about 50 mins. I will have all my service completed here. More

I dealt with Louis I believe in the service department. Answered all of my questions and went over and beyond to help me. Very satisfied with this dealership will definitely be back! Answered all of my questions and went over and beyond to help me. Very satisfied with this dealership will definitely be back! More

Hiram was polite and knowledgeable. The waiting area was clean with the seating spaced appropriately. Service was pretty quick. I'm from NYC and if I need Service next time here in Atlanta, this dealership clean with the seating spaced appropriately. Service was pretty quick. I'm from NYC and if I need Service next time here in Atlanta, this dealership is where I will come. More

I took my Ram truck into Palmer Ram/jeep dealer for regular maintenance and a couple of warranty issues. Luis was my service advisor and was very polite and knowledgeable when I explained my issues. Lu regular maintenance and a couple of warranty issues. Luis was my service advisor and was very polite and knowledgeable when I explained my issues. Luis kept me informed during the day as to the status of my vehicle and subsequent repairs. I had a great experience and will definitely be back to Palmer. In addition when I do, I will be asking for Luis! More

I've had issues with getting my vehicle fixed correctly until I had to take it to another dealership. So this time, I tried just routine service. The oil change went okay and so did the tire rotation and b until I had to take it to another dealership. So this time, I tried just routine service. The oil change went okay and so did the tire rotation and balance. I met up with the Technician parking my car and asked how did it go. He said the vehicle is just barely out of alignment but its okay. I asked why and he said maybe something needs to be replaced/fixed not sure. This is they type of service you get. More

The service department and Luis were great in fixing my problem with no hesitation. I spoke over the phone with Luis several times to keep apprised of the delivery of parts and details of the repair status problem with no hesitation. I spoke over the phone with Luis several times to keep apprised of the delivery of parts and details of the repair status. More