Palmer Dodge Chrysler Jeep Ram - Service Center

I got a quote over the photo to have a twilight replaced and then got hammered for an additional $200 dollars. You would think the quote over the phone would be attached to my account. and then got hammered for an additional $200 dollars. You would think the quote over the phone would be attached to my account. More

As always my service advisor Roberto is extremely helpful. Roberto is the single most important reason I continue to service my vehicle through Palmer Dodge. helpful. Roberto is the single most important reason I continue to service my vehicle through Palmer Dodge. More

Second time working with this location everyone was pleasant and helpful as usual. I had to have a transmission replaced, Roberto was great at keeping me up to date during the process. There were a few pleasant and helpful as usual. I had to have a transmission replaced, Roberto was great at keeping me up to date during the process. There were a few minor hiccups along the way however the team was always there to assist and always able to reach someone over the phone. More

1. Every time I have visited for regular maintenance, from the first scheduled maintenance forward, the service advisor in quick lane has recommended a "throttle body service" during check in. This is no from the first scheduled maintenance forward, the service advisor in quick lane has recommended a "throttle body service" during check in. This is not a listed factory maintenance item and a known questionable add on for a lower mileage car. Each time, I decline. This time he did not ask on the front end, but instead called me while in the waiting room to say that the technician was already doing that service and a brake flush, that the work was in progress. This was unapproved, costly work and Approx. $200 for ea.,. I agreed to the brake flush on my 3 yo, 40k car, a known service, but declined the throttle body service. The approach here took a previously negative nagging experience at every visit to more than questionable one. 2. During my time in the waiting room, the other customers and I endured a lengthy, loud, heated political argument between two of the sales people in the showroom. Nothing about this visit was pleasant. More

Helpful, courteous throughout entire process. Winston kept me updated and provided a loaner vehicle. Our car was repaired in much less time then expected. Superb service. kept me updated and provided a loaner vehicle. Our car was repaired in much less time then expected. Superb service. More

Great service. Thanks. Aa aa aa aa aa aa aa aa aa aa aa aa aa aa. A. A. A. A. A. A. A. A. aa aa aa. A. A. A. A. A. A. A. A. More

Always a pleasant experience at Palmer. Everyone is very helpful and nice. Great and swift service. Appreciate the updates and communication while I waited on my Jeep. Glad I was informed of service plans a helpful and nice. Great and swift service. Appreciate the updates and communication while I waited on my Jeep. Glad I was informed of service plans available to me too. More

Roberto was professional and went above and beyond to take of the issue with my vehicle. I appreciate his follow up and persistence to help us come to a resolution. take of the issue with my vehicle. I appreciate his follow up and persistence to help us come to a resolution. More

My service technician, Luis, was fantastic. He explained the process clearly and did a great job keeping me informed. He clearly relayed the issue and helped with my warranty. the process clearly and did a great job keeping me informed. He clearly relayed the issue and helped with my warranty. More

Smooth service provided by all involved. Hiram and Oscar, probably will keep coming back. But you need a sign to ask questions at the desks outside. probably will keep coming back. But you need a sign to ask questions at the desks outside. More