Palmer Dodge Chrysler Jeep Ram - Service Center

Murray Changed My Mind I brought the Jeep I just bought in for a cooling system issue. In the past when I had my Ram truck I bought from Palmer I had nothing but negative ex I brought the Jeep I just bought in for a cooling system issue. In the past when I had my Ram truck I bought from Palmer I had nothing but negative experiences on their service. However I figured I'd give it a shot as they have great Jeep service reviews. I spoke to Murray about my issues who told me he would take care of me which he did. Not only did he make sure it was covered under manufacturer warranty rather than my extended, he also kept me updated on the process. Also he made sure it was fixed and ready to go in a time I would think they were busy. I am very impressed and Murray changed my mind about their service so I will be taking my Jeep back to them again. Would recommend if you own a Wrangler. And make sure to get Murray as he will make sure your vehicle is serviced correctly unlike other personnel I dealt with in the past. More

communicative Murray kept me up to date at every turn and set expectations through the service experience. I usually go to another dealership but decided to try P Murray kept me up to date at every turn and set expectations through the service experience. I usually go to another dealership but decided to try Palmer, it was a great experience. More

Fixed remotes Luis did a great job in defining my problem with the remote, then working the warranty so I did not have a bill! He also implemented a factory recall Luis did a great job in defining my problem with the remote, then working the warranty so I did not have a bill! He also implemented a factory recall. More

Awesome customer service & communication. Very thorough and professional & kind! I appreciate the quotes for other things too. Thank you for being helpful & understanding that many do not understand the “c and professional & kind! I appreciate the quotes for other things too. Thank you for being helpful & understanding that many do not understand the “car lingo” More

I can’t thank Winston and your service team enough for the help with my recent car issue. I will definitely refer to your facility! the help with my recent car issue. I will definitely refer to your facility! More

won't be back Your dealership charged me $166 to diagnose a problem that this dealership cause to my car. Your estimate to fix this the problem was $766, got it fix Your dealership charged me $166 to diagnose a problem that this dealership cause to my car. Your estimate to fix this the problem was $766, got it fixed by someone who knows what they're doing for less than $300. Needless to say I won't be doing business with this dealership again, and I certainly won't be recommending your dealership to anyone. More

Wheel repair warranty I am working on getting everything completed, but the process has been handled very well. I have felt good about the communication and work that has b I am working on getting everything completed, but the process has been handled very well. I have felt good about the communication and work that has been done to ensure that I am happy with the repair. More

fast,Courteous.very professional. Great Customer service! did not have an appointment but they were able to get me in and out ina timely manner. Hiram is very friendly and courteous . Great Customer service! did not have an appointment but they were able to get me in and out ina timely manner. Hiram is very friendly and courteous . Highly recommend you go here for all your Service needs. Prices are very reasonable as well. thanks Gang More

The service department was quick and efficient for the reason I brought it in (routine service). That said, I purchased our Jeep here at Palmer a few years back and have had a rattle in the liftgate area reason I brought it in (routine service). That said, I purchased our Jeep here at Palmer a few years back and have had a rattle in the liftgate area. The service technician humored me and located and indicated it was the attached license plate frame. Many thanks for that! But it didn’t solve the problem. I went home and found some cushioned tape ... from a customer service standpoint, that solution would have been an easy fix for the service department but I had to go home and figure it out. More

Winston Rocks! This dude has serviced my daughters car on multiple occasions. If I were a competitor, I'd offer him big dollars to leave PDCJR...maybe you should do This dude has serviced my daughters car on multiple occasions. If I were a competitor, I'd offer him big dollars to leave PDCJR...maybe you should do the same before its too late! More