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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,296 Reviews

4,296 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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February 27, 2020

My wife's baby (2017 JK) taken care of. My wife took her 20217 JK in for a warranty issue and it was scheduled promptly and fixed with in a 24 hour time frame. Thank you Roberto for taking c More

by b.rhoden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto, Murray
Feb 28, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for entrusting us with the warranty work on your beloved Jeep Wrangler! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

February 27, 2020

Accomplished quick service and responded quickly. Problem not totally resolved with my radio in my new Jeep Wrangler. CarPlay is still intermittent. Hope I can find a resolution quickly. More

by prez47
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Murray
Feb 28, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your valuable feedback with us, both positive and constructive. We are deeply sorry that we did not exceed your expectations as a whole. Sincerely, Jody Cruce, VP, 770-410-1111

February 27, 2020

Great experience with the sales team . The service department tried there best to repair my defective Jeep Wrangler that was engineered incorrectly now they can buy it back . More

by CCOSTABILE284
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again.

February 26, 2020

Piss poor service. They lied to me about a recall part they had. So they wasted my time as well as their own time. Terrible. More

by jetlife1996.jh
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

We're incredibly sorry to hear about your experience. We're normally known for our exceptional attention to detail, and we're sorry to hear we missed the mark. Sincerely, Jody Cruce, VP, 770-410-1111

February 26, 2020

Palmer Dodge and Roberto are excellent I have been to Palmer Dodge many of times and will continue to go back there. The employees are always nice and pleasant to deal with. Really feel More

by bdshaffr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto in service
Feb 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your business and for taking the time to share your experience. We are happy to hear that you had a positive experience with Roberto in our Service Department. Please do not hesitate to contact us for all of your automotive needs in the future!

February 26, 2020

Roberto did a great job taking care of my vehicle, as always. I’ve had three vehicles purchased from PDCJR and always bring them for service. Would highly recommend. More

by martin.story
Recommend Dealer
Yes
Employees Worked With
Roberto DelCampo
Feb 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for your continued support! We look forward to seeing you next time!

February 26, 2020

Roberto is B-A-C-K!! All is well now. Roberto has been in charge of my vehicle since I bought it, and I could not be more grateful for him. He knows me, he always asks about my husband, and he asks how teach More

by bgreen11
Recommend Dealer
Yes
Employees Worked With
Roberto Campo
Feb 27, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to leave us this note! We're delighted to hear Roberto always goes above and beyond to deliver the exceptional service you deserve! We look forward to seeing you next time.

February 25, 2020

Helpful fixing the issue. Had other things looked at but very pricey for an older car so we got fixed what needed to be done. More

by stalzerbrian
Recommend Dealer
Yes
Employees Worked With
Ryan Hooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

We're glad to hear you had a pleasant experience with our service department. Please don't hesitate to reach out if there is anything else we can assist you with.

February 22, 2020

Great Service. Luis was customer friendly and very knowledgeable in answering all the questions i had. I would visit Palmer dodge again and would recommend to others. Very Happy!!! More

by sathish
Recommend Dealer
Yes
Employees Worked With
Torres, Luis
Feb 24, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you! We are happy you feel that way! We always want your experience to be an easy one! We appreciate your review!

February 22, 2020

Worst Service experience ever. They had my vehicle for 2 days. Once I didn’t immediately agree to pay almost $500 to complete the diagnosis the advisor became rude and Manager David told me I wasn’t worth h More

by lduval08
Recommend Dealer
No
Employees Worked With
David Keller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Feb 24, 2020 -

Palmer Dodge Chrysler Jeep Ram responded

We always aim to deliver a great experience. We are genuinely distraught when we miss the mark! Thanks for taking the time to bring this to our attention. We hope you will give us a call when you have a moment, so we can learn more about your experience. Sincerely, Jody Cruce, VP, 770-410-1111

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