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Palmer Dodge Chrysler Jeep Ram - Service Center
Roswell, GA
4,296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,296 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center
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February 06, 2020
Nice visit At the Service section, Chelsie and Robert gave me answers for all my questions and concerns in very nice and quick way. Thank you. At the Sales s At the Service section, Chelsie and Robert gave me answers for all my questions and concerns in very nice and quick way. Thank you. At the Sales section, Matthew Sampson gave me answers for all my questions and concerns in very nice and through way. Thank you. [I was very glad to see him there again. I purchased my current car (2016 Challenger) from him because the way he handled all my questions and concerns was better than any other salespersons (several main contacts and extra support) from other 4 local dealers within 50 miles from my home.] More
by rc
Verified CustomerEmployees Worked With
Chelsie and Robert at Service section, Matthew Sampson
February 06, 2020
Unnecessary work I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, a 2013 Dodge Durango, needed new plugs at 86,000 miles (which would take just about 2 1//2 hours). This was either a lie or he was mistaken. According to the maintenance schedule, which I reviewed after I got home and became suspicious, is at 48,000 and 96,000 miles. But further, I found paperwork indicating that I had new plugs installed when I brought the vehicle in for service at 78,000 miles, when Hiram was also my service advisor. So I did not need new plugs just 8,000 miles later. I called his manager, David Keller, who was very nice and gave me a refund for the plug work, but I am still not happy. Dealer service departments have a reputation for trying to add on unnecessary work, and Hiram confirmed that. I will most likely not return to the dealership for future service. I don't trust them any more. More
by jkawiley
Employees Worked With
February 04, 2020
Recall for 2016 jeep Service Manager was great and responsive. He called immediately once service was completed and also discussed other services recommended for my jeep. Service Manager was great and responsive. He called immediately once service was completed and also discussed other services recommended for my jeep. Thanks again for the pleasant experience More
by wipittma
Employees Worked With
Roberto Del Campo
January 31, 2020
I’m really happy with the service department experience ... I came in the other day and they fixed my car’s problem in just 3 hours. Thanks so much to Michael for being extremely genuine and helpful. ... I came in the other day and they fixed my car’s problem in just 3 hours. Thanks so much to Michael for being extremely genuine and helpful. More
by lisamattix
Employees Worked With
Michael
January 30, 2020
I was made to feel special! I needed to have my Gladiator checked out for a minor issue and Roberto was able to schedule an appointment for the next day. I was in and out quickly I needed to have my Gladiator checked out for a minor issue and Roberto was able to schedule an appointment for the next day. I was in and out quickly and Roberto treated me like a VIP! More
by PGP
Employees Worked With
Roberto
January 30, 2020
I own two Jeeps from this dealership - a 14 Grand Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very frien Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very friendly. More
by john.velten
January 30, 2020
Very deceptive and dishonest Took my daughter's 2016 Jeep Wrangler in for an oil change. Hiram Morales called my daughter and said a power steering fluid service was needed and Took my daughter's 2016 Jeep Wrangler in for an oil change. Hiram Morales called my daughter and said a power steering fluid service was needed and would cost $159.95. I told my daughter to tell him OK as long as I could use a 10% off on vehicle service coupon from the Palmer Dodge website. Hiram said OK. When I go to pick up the jeep, the price is still $159.95. Hiram then proceeds to talk in circles saying the 10% coupon cannot be used because it has a max value of $200. This makes no sense since the service was $159.95 and 15% would be about $24 bucks. He continues talking in circles saying the service was actually $169.95 and he took off 5% which still doesn't add up either. At this point, I was frustrated with Hiram's deception and blatant dishonesty and left. Later in the day, I called the dealership and asked to speak to Jody Cruce about my experience. A receptionist told me he was not available so I left a message with my cell phone number. I have not received any follow up whatsoever since my call. More
by SUNDANCE2780
Employees Worked With
Hiram Morales
January 29, 2020
Poor service and diagnostic work over last few years. Won’t be revisiting or owning a Jeep again. Issue wasn’t diagnosed properly while under warranty. Now entire transmission needs to be replaced Won’t be revisiting or owning a Jeep again. Issue wasn’t diagnosed properly while under warranty. Now entire transmission needs to be replaced More
by Kw2
Employees Worked With
Roberto
