Palmer Dodge Chrysler Jeep Ram - Service Center

Sometimes the car wins This visit took much longer than the standard stop, and of course my car would not replicate some of the issues I had been having. But Thomas and the This visit took much longer than the standard stop, and of course my car would not replicate some of the issues I had been having. But Thomas and the team still took good care of us and were easy to work with. More

service excellence Service department always does an amazing job....appreciate their professional approach. Always do a very good job in a timely manner. Have always bee Service department always does an amazing job....appreciate their professional approach. Always do a very good job in a timely manner. Have always been flexible to my schedule. More

Thomas Pappas did a great job! Thomas Pappas did a great job helping me with getting a couple safety recall items and other service items taken care of after the first person I deal Thomas Pappas did a great job helping me with getting a couple safety recall items and other service items taken care of after the first person I dealt with didn't get back to me when I first called asking what needed to be done to get service process started. More

Good Service Consistent service with great pricing! The team always keeps the customer’s experience first. I have worked with Luis twice this year and he has al Consistent service with great pricing! The team always keeps the customer’s experience first. I have worked with Luis twice this year and he has always taken great care and consideration with my vehicle! More

Saved me from a dead battery First, let me say I have used Palmer Dodge service since 2000 and have had exceptional service every time. I brought my 2011 Jeep in for a scheduled First, let me say I have used Palmer Dodge service since 2000 and have had exceptional service every time. I brought my 2011 Jeep in for a scheduled oil change. While doing the normal checks, they saw that my battery was not charging. They ordered a battery for me and got it and installed it while I waited. My total time there was still less than 2 hours. I recommend them highly. More

2015 Jeep Wrangler Unlimited - 65K Service I decided to return to Palmer Dodge for the 65K service maintenance and check-up. My Service Advisor, Luis Torres, setup my appointment and handled th I decided to return to Palmer Dodge for the 65K service maintenance and check-up. My Service Advisor, Luis Torres, setup my appointment and handled the inspection and maintenance of my vehicle. Luis is knowledgeable and proactive on all fronts. He notified me of some concerns found during the inspection and also what was covered under the extended warranty I had when the Jeep was purchased; this always slips my mind when servicing my Jeep so I forget it covers a rental car. Luis is easy to work with, honest, friendly and professional. He made this service trip a breeze!! More

Great experience! Had routine maintenance and a minor repair done. Service was completed in 1 hour at a fair price at was done perfectly! Highly recommend! Ask for N Had routine maintenance and a minor repair done. Service was completed in 1 hour at a fair price at was done perfectly! Highly recommend! Ask for Neil. More

Perfect Customer Service Two days prior to going to Palmer’s dealership, I had my first 10,000 mile check up for a routine oil change ,at another dealership in Marietta. They Two days prior to going to Palmer’s dealership, I had my first 10,000 mile check up for a routine oil change ,at another dealership in Marietta. They changed my oil and rotated my tires, never mentioning any issue. As I was leaving their facility, I noticed a comment about my front time having a nail in it on the last page of the paperwork. Their check out guy had already collected my fee for the tire rotation and went to get the car for me. When I mentioned it, he read the paperwork and said I needed to get it checked.. The following day, I took my car to the Costco Tire center on Windward Ave, and they told me I had a nail in the side wall which could not be repaired and I needed to get the tire replaced. However they do not carry this brand and said I could check with some of the bigger tire dealers. I did not want to return to the original dealership as I thought they should have made me aware of this when they saw it and not just drop a comment on the last page and expect me to know how to handle. Anyway, the following day, I went to Palmer’s dealership and met Hiram. I was frustrated with my situation. When I spoke with Hiram he was very professional. He looked at the tire and told me it would need to be replaced as it couldn’t be fixed. And he would need to order the tire and it wouldn’t be In until later. He could have replaced the first thing the next morning. He also advised me that it was not covered by the warranty. This was all okay and I appreciate his honesty. I just needed it fixed and certainly was not comfortable driving around worrying about an accident. Anyway, I was there for my 8:30am appointment. Hiram had the tire replaced and I was out within an hour. I can’t tell you how much I appreciate his honesty and help. I am a retired and widowed women and not experienced in handling car problems. I appreciate him responding like he did and not just pushing me off to go somewhere else. And I am also happy to have found a closer dealership that I have confidence in. More

The best service I am very thankful to the service advisor Luis and shop Forman James!They showed themselves client oriented and were interested to resolve issue with I am very thankful to the service advisor Luis and shop Forman James!They showed themselves client oriented and were interested to resolve issue with my car More

Great guy to work with Thomas was great to work with and made sure the problem was resolved. He stayed in touch throughout the process. I was also happy to be given the wr Thomas was great to work with and made sure the problem was resolved. He stayed in touch throughout the process. I was also happy to be given the wrangler as a loaner More