Palmer Dodge Chrysler Jeep Ram - Service Center

Friendly Staff and quick service Despite the fact that I Did not make a reservation, they took care of my car in a very friendly manner and it took Then 45 min that passed unnoticed w Despite the fact that I Did not make a reservation, they took care of my car in a very friendly manner and it took Then 45 min that passed unnoticed waiting in the lobby with free coffee and WiFi More

Neil and Luis make an awesome team! Unfortunately that morning I had to deal with a 3 hour wait for a tow truck - that had nothing to do with my service experience but simply adding that Unfortunately that morning I had to deal with a 3 hour wait for a tow truck - that had nothing to do with my service experience but simply adding that in here as to the mood I was in as I walked into the Service Department. When I entered the service department it was slammed and my stress level heightened . I knew that I had called and talked to Neil to let him know I was bringing in the Jeep ahead of time but he was busy on the phone with one customer and another customer was standing in line for him. Luis eagerly stepped in to help Neil out and somehow managed to bring a smile and a laugh out of me as he operated into this sense of urgency to give outstanding customer service. Neil then took over and was resourceful and professional lending me an expected ETA. Courtney then found a rental Jeep on the lot so that I could get to work at a more than feasible time given the circumstances. Neil kept me informed of the work being done on the Jeep through texts but the service provided by him when I picked up my vehicle was outstanding. I truly appreciated his honesty and forthright recommendations that would suit me. As a woman it is always a catch 22 when taking in your vehicle for service. As you all are aware, most service departments are always trying to sell you on something or possibly use your automobile maintenance ignorance to their benefit. I can say that I felt really "looked after" in this scenario and that the dealership had my best interest in mind. Kudos to Neil, Luis, and Courtney for a job well done! More

New radiator Thomas did a great job as usual, getting me a loaner, and keeping me informed of progress, costs, and options. he always had a great attitude and is a Thomas did a great job as usual, getting me a loaner, and keeping me informed of progress, costs, and options. he always had a great attitude and is a pleasure to work with. Thanks, Thomas. More

Service Took my Jeep Renegade in for an oil change and Hiram quickly took care of me and asked me to let him know if there was anything else he could do while Took my Jeep Renegade in for an oil change and Hiram quickly took care of me and asked me to let him know if there was anything else he could do while I waited. Hiram was professional and friendly and kept me abreast of status via text/calls. He also stopped by the waiting area to advise that the fuel injector needed to be cleaned. After waiting for about a half hour, the job was completed. Hiram provided excellent customer service! Thank you! More

Great customer service and quick turn-around time Hiram was very professional and helpful. He even found a coupon for me to use which lowered the price a little. It was my first time to this dealershi Hiram was very professional and helpful. He even found a coupon for me to use which lowered the price a little. It was my first time to this dealership and I will be back for all my Jeep maintenance needs. More

Luis. Best service tech I've ever met. From his knowledge of how engines work, to his communication throughout the process, Luis is a fantastic service tech. I have been in and out of many From his knowledge of how engines work, to his communication throughout the process, Luis is a fantastic service tech. I have been in and out of many service departments in my nearly 30 years of driving and Luis is 100% #1 for me. Thank you for hiring him and imo he needs a raise :-) \ More

Great service and attention to customers Thank you for your help, chelsie was ver helpful at arranging for everything. Service was fast and professional. I felt like a very valued customer. Thank you for your help, chelsie was ver helpful at arranging for everything. Service was fast and professional. I felt like a very valued customer. More

Nice and Prompt They made this recall process painless and easy. The staff was friendly and attentive. Neil took time to explain to me what needed to be completed. They made this recall process painless and easy. The staff was friendly and attentive. Neil took time to explain to me what needed to be completed. More

Great Service I actually enjoy going to Palmer Dealership for service these days, because I can always count on my service advisor Mr. Winston. He is very responsib I actually enjoy going to Palmer Dealership for service these days, because I can always count on my service advisor Mr. Winston. He is very responsible in what he does and I don't have to worry, Mr. Winston is in charge of any work related to cars. Thank You Mr. Winston for the excellent Service ! More

Excellent service. Called a dealer 10 minutes from my house and no one picked up. Called Palmer and customer service picked up call on the second ring. Oil change and a Called a dealer 10 minutes from my house and no one picked up. Called Palmer and customer service picked up call on the second ring. Oil change and a cowl replacement. In and out in a hour. More