Palmer Dodge Chrysler Jeep Ram - Service Center

Fast and professional Enjoy your service department. Knowledgable and professional and my vehicke was ready quickly. Waiting facilities are stocked wit coffee and free wifi Enjoy your service department. Knowledgable and professional and my vehicke was ready quickly. Waiting facilities are stocked wit coffee and free wifi along magazines and tv More

Excellent service The shifter cable on my 2015 dodge dart broke while my granddaughter had the car at kenesaw state university. I live in Valdosta Ga and I went online The shifter cable on my 2015 dodge dart broke while my granddaughter had the car at kenesaw state university. I live in Valdosta Ga and I went online and found Palmer Chrysler Dodge Jeep dealership to have the car towed there. I talked to Thomas in service over the phone and he showed me awsome service from the beginning to the end. More

No night drop???? I am willing to give a 5, but the lack of a night drop is unacceptable. To be honest, I almost gave a 3. I was fortunate that I was able to get th I am willing to give a 5, but the lack of a night drop is unacceptable. To be honest, I almost gave a 3. I was fortunate that I was able to get there a day early (during school hours). If I had to miss or be late for school, it would have been a 2. More

Great service I had an issue with my drivetrain and clunking noise. I was very pleased when the technician decided to ride with me and we found the issue. Very h I had an issue with my drivetrain and clunking noise. I was very pleased when the technician decided to ride with me and we found the issue. Very happy with this service dept More

Palmer is the best dealership Palmer Dodge is the only Jeep dealership I trust in the metro-Atlanta area and honestly, is the main reason why I haven't given up on Jeep in general. Palmer Dodge is the only Jeep dealership I trust in the metro-Atlanta area and honestly, is the main reason why I haven't given up on Jeep in general. I really do like my Jeep, but the reliability is less than stellar. I am taking my Jeep to get serviced every 6 months (and no this isn't an exaggeration). My Jeep is a 2011 and the only major thing that has broken is the transmission, but I have minor issues, such as the thermostat, door locks, etc. Every time, Palmer Dodge has been great in getting my vehicle serviced as soon as possible (sometimes even sooner than expected). I trust Palmer Dodge and never feel taken advantage of. Palmer Dodge goes out of it's way to ensure I receive timely communications so I know the exact status of my vehicle repair. Even when I got in a dispute with corporate Jeep for reimbursement on a part that was later recalled, Palmer Dodge willingly got involved and explained to corporate Jeep the situation so that I was fully reimbursed for the recalled part that I had paid out of pocket to have repaired. Where do you find that type of customer service nowadays?!?! No where, but at Palmer Dodge! More

Very very pleased! Quick, got informed of progress during the service via text, and was told about specials on oil/tire change which I took. This was a excellent experie Quick, got informed of progress during the service via text, and was told about specials on oil/tire change which I took. This was a excellent experience! More

Awesome Service - Awesome - I took my truck to Palmer because another dealership was incapable of correcting the problem. I was fortunate that Thomas Pappas knows his stuff and w I took my truck to Palmer because another dealership was incapable of correcting the problem. I was fortunate that Thomas Pappas knows his stuff and was able to convey to the mechanic what the resolution was. More

Neil and Luis make an awesome team! Unfortunately that morning I had to deal with a 3 hour wait for a tow truck - that had nothing to do with my service experience but simply adding that Unfortunately that morning I had to deal with a 3 hour wait for a tow truck - that had nothing to do with my service experience but simply adding that in here as to the mood I was in as I walked into the Service Department. When I entered the service department it was slammed and my stress level heightened . I knew that I had called and talked to Neil to let him know I was bringing in the Jeep ahead of time but he was busy on the phone with one customer and another customer was standing in line for him. Luis eagerly stepped in to help Neil out and somehow managed to bring a smile and a laugh out of me as he operated into this sense of urgency to give outstanding customer service. Neil then took over and was resourceful and professional lending me an expected ETA. Courtney then found a rental Jeep on the lot so that I could get to work at a more than feasible time given the circumstances. Neil kept me informed of the work being done on the Jeep through texts but the service provided by him when I picked up my vehicle was outstanding. I truly appreciated his honesty and forthright recommendations that would suit me. As a woman it is always a catch 22 when taking in your vehicle for service. As you all are aware, most service departments are always trying to sell you on something or possibly use your automobile maintenance ignorance to their benefit. I can say that I felt really "looked after" in this scenario and that the dealership had my best interest in mind. Kudos to Neil, Luis, and Courtney for a job well done! More

New radiator Thomas did a great job as usual, getting me a loaner, and keeping me informed of progress, costs, and options. he always had a great attitude and is a Thomas did a great job as usual, getting me a loaner, and keeping me informed of progress, costs, and options. he always had a great attitude and is a pleasure to work with. Thanks, Thomas. More

Service Took my Jeep Renegade in for an oil change and Hiram quickly took care of me and asked me to let him know if there was anything else he could do while Took my Jeep Renegade in for an oil change and Hiram quickly took care of me and asked me to let him know if there was anything else he could do while I waited. Hiram was professional and friendly and kept me abreast of status via text/calls. He also stopped by the waiting area to advise that the fuel injector needed to be cleaned. After waiting for about a half hour, the job was completed. Hiram provided excellent customer service! Thank you! More