Palmer Dodge Chrysler Jeep Ram - Service Center

Service Experience My service experience (oil change and tire rotation) was consistent and met my expectations. Hiram provided an accurate wait time, understood the pur My service experience (oil change and tire rotation) was consistent and met my expectations. Hiram provided an accurate wait time, understood the purpose of my visit and reviewed my invoice with me. He is informative, personable and pleasant. More

Always amazing Tom always takes care of me whenever I come in and make sure I never leave disappointed. never have to return twice for the same thing and that means Tom always takes care of me whenever I come in and make sure I never leave disappointed. never have to return twice for the same thing and that means a lot. Won't take my car anywhere else. More

Great customer service Kept me informed of progress during the time my car was in for repairs. Contacted me the minute my car was ready for pickup. Fast check out. Kept me informed of progress during the time my car was in for repairs. Contacted me the minute my car was ready for pickup. Fast check out. More

Recall, tire rotation and balance and wheel alignment The service team did a great with my wheel alignment, going the extra mile to get it perfect. The communication was great Thomas and I, I would recomm The service team did a great with my wheel alignment, going the extra mile to get it perfect. The communication was great Thomas and I, I would recommend this dealer to anyone. More

Navigation maps Had Jeep in for maintenance. Also was told a separate appointment was needed for Navigation map update. Made separate appointment and waited 2 hours w Had Jeep in for maintenance. Also was told a separate appointment was needed for Navigation map update. Made separate appointment and waited 2 hours when I was told they hadn’t gotten to my car yet. 30 minutes later I was told I had to obtain it on my own and to go to “navigation.com”. I went home and tried to do myself and was unsuccessful after several attempts. More

They took care of my truck I reached out to another dealer who conveniently had multiple locations, one closer to my work and one closer to my home. It would have been a great I reached out to another dealer who conveniently had multiple locations, one closer to my work and one closer to my home. It would have been a great fit for me to use that other dealer for service long term due to that proximity. When I tried to make an appointment, I felt like I was inconveniencing them with my service work, and the appointment date was 6 weeks out! Neil at Palmer DCJR took my truck in, fixed the recalls and handled some additional service items quickly, and treated me like a person, not an inconvenience. I will return to Palmer next time. More

Service office staff The young man in the service department was not professional or courtesy. Thomas offered to help after I left and came back. Hiram was excellent! The young man in the service department was not professional or courtesy. Thomas offered to help after I left and came back. Hiram was excellent! More

3 strikes and out It is a long story, but work under 3year/36,000 mi started in 2018, again in early 2019 and now in Sept 2019...aprox 12 days total in their shop and t It is a long story, but work under 3year/36,000 mi started in 2018, again in early 2019 and now in Sept 2019...aprox 12 days total in their shop and they still have not fixed the issue (driver seat heat) saying it works normal! The Mgr of the svc dept has not responded either to a detailed complaint...maybe he is researching the 3 svc activities on this vehicle...maybe not...time will tell. More

Personal and Proactive Very friendly staff who were great about proactively communicating the status of repairs. Repairs were made much quickly than originally anticipated. Very friendly staff who were great about proactively communicating the status of repairs. Repairs were made much quickly than originally anticipated. Very easy to pay bill online and then pick up the car. More

Service dept Thanks for the great service. Hiram was my service advisor, and he was friendly and helpful. Thanks also to the guys working in service dept for being Thanks for the great service. Hiram was my service advisor, and he was friendly and helpful. Thanks also to the guys working in service dept for being quick and efficient. More