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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,306 Reviews

4,306 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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September 05, 2019

Goodr repair service with excellent service advisor. Repairs were done properly but highly disappointed in differences noted in three consecutive 23 point inspection reports. Please review reports from 8 More

by doccasey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Winston Anderson
Sep 06, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Although we're pleased to hear you had an excellent experience with our service advisor and that the repairs on your vehicle were completed to your satisfaction, we are sorry to hear about your disappointment with your inspection reports. If you wouldn't mind giving me a call when you have a moment, I would love to go over your inspection reports with you. Sincerely, Jody Cruce, VP, 770-410-1111

September 05, 2019

Not A Fan This wasn't the ideal experience. Hard sale on a oil change package and when I refused I got attitude. When I came to pick up my truck, they lost my k More

by RAM 1500 Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sep 05, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We are so sorry for this oversight, and we apologize for any inconvenience. We understand your frustration and hope to work with you to make this right, as our team takes your concerns incredibly seriously. Sincerely, Jody Cruce, VP, 770-410-1111

Sep 05, 2019 -

RAM 1500 Owner responded

Thank you Jody for the kind reply. Unfortunately, I won't be back. Hope you and your staff have the opportunity to refine your customer experience and streamline your operations thus minimizing future gaps/failures. Exceptional customer service is the foundation to repeat business and sales as I am sure you know. Having worked in a dealership leadership role myself years ago, I under Service is everything. You only have one chance to make a lasting impression. My best regards, S. Lamb

September 05, 2019

Excellent and fast David Keller and Neil met me and handled the service in a professional manor. Fast and efficient service. Will return for service in the f More

by jackrobinette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Neil
Sep 06, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for the awesome recommendation! We hope you'll come back and see us again the next time you need service on your vehicle.

September 04, 2019

Highly professional and efficient Needed oil and fluids routine service. Technician reminded me I had first 4 services free as part of my Trailhawk purchase. I was in and out in less More

by Wade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Miller
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We're so glad we were able to get you in and out of the shop in no time at all! We hope to see you again soon!

September 04, 2019

Oil Change Great job! Quick and easy also reminded me to have tires rotated. Service department always take great care of my Jeep Wrangler. Would highly recommen More

by seschberger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hiram
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for the glowing recommendation! We love being able to keep you Wrangler running in top-notch condition.

September 04, 2019

Everything went great. Brought in the car for a normal oil change, it went exactly the amount of time they said it would take, and I got to look at a Ferrari while waiting. More

by asheville_3d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hiram
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Woah, that's awesome! Who doesn't love getting the chance to check out a Ferrari while waiting for their car?

September 04, 2019

Great experience! My new/pre-owned Jeep Cherokee needed a new water pump. I was taken care of in a friendly and very professional manner. The turn around time was quick More

by theshoegirl1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil He is very friendly and great at his job.
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Awesome job Neil! We'll be sure to let him know he is doing such an exceptional job! We hope to see you again soon.

September 04, 2019

Very friendly and professional! I took my car in for service and they did an excellent job! I wish I could of received my vehicle sooner but other than that everything else was fine! More

by kendrahall1759
Recommend Dealer
Yes
Employees Worked With
Ruiz
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to leave your valuable feedback! We look forward to seeing you again soon!

September 04, 2019

Always a great experience at Palmer CDJR Again thank you Thomas to you and your associates!! As always you go beyond the limits to provide great service great work and happy clients!! Thank y More

by Gale and Gary Long
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
Sep 05, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We're delighted to receive this feedback, thank you for letting us know how our team is doing. We hope to work with you again so please do not hesitate to reach out if you are ever in need of assistance!

September 04, 2019

Excellent Service I always enjoy coming for service, everyone is super friendly from arrival until my departure. My car runs as smooth as ever! Highly recommend Palmer More

by swiftchampion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Winston
Sep 05, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We love hearing from customers like you, thank you for taking a moment to share such wonderful feedback about your experience with our team. Please let us know if we can ever be of further assistance!

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