Palmer Dodge Chrysler Jeep Ram - Service Center

Not A Fan This wasn't the ideal experience. Hard sale on a oil change package and when I refused I got attitude. When I came to pick up my truck, they lost my k This wasn't the ideal experience. Hard sale on a oil change package and when I refused I got attitude. When I came to pick up my truck, they lost my key and filed my paperwork under the wrong name. Took them 20 minutes to find my key. They are not organized or timely in my opinion. More

Excellent Service I always enjoy coming for service, everyone is super friendly from arrival until my departure. My car runs as smooth as ever! Highly recommend Palmer I always enjoy coming for service, everyone is super friendly from arrival until my departure. My car runs as smooth as ever! Highly recommend Palmer Dodge. I fee like all employees know me as family. More

Superb Customer Service Thomas Pappas was able to diagnosis the issue with my Charger and when I told him I did not have another car to use while the Charger was being servic Thomas Pappas was able to diagnosis the issue with my Charger and when I told him I did not have another car to use while the Charger was being serviced, he made it a point to have the car repaired the same day. He is an outstanding asset to your dealership. More

Goodr repair service with excellent service advisor. Repairs were done properly but highly disappointed in differences noted in three consecutive 23 point inspection reports. Please review reports from 8 Repairs were done properly but highly disappointed in differences noted in three consecutive 23 point inspection reports. Please review reports from 8-7-19, 8-20-19, and 8-31-19. For example report on tire tread depth showed 7/32 in depth on all 4 tires on 8-7 but on 8-31 no measurement recorded but red circle checked indicating immediate attention needed. No way that is true. Differential fluid was changed on 8-20 but inpection report indicated on 8-31 that rear differential would need future attention which is ludicrous. There are no explanatory notes on any of the three inspection reports. Brake pads on first two inspections were "green" on all four pads and then on last inspection were "yellow". I feel with any abnormal findings a note is warranted explaining the finding. I would like an explanation after head of service department reviews the three inspections. More

Great experience! My new/pre-owned Jeep Cherokee needed a new water pump. I was taken care of in a friendly and very professional manner. The turn around time was quick My new/pre-owned Jeep Cherokee needed a new water pump. I was taken care of in a friendly and very professional manner. The turn around time was quicker than promised. I really enjoy working with my Service Advisor Neil. He's Top Notch! More

Service is always wonderful! Service is always very efficient, and team is very informative. I will always use Palmer for my Jeeps, as i always plan to own Wranglers. Service is always very efficient, and team is very informative. I will always use Palmer for my Jeeps, as i always plan to own Wranglers. More

Very friendly and professional! I took my car in for service and they did an excellent job! I wish I could of received my vehicle sooner but other than that everything else was fine! I took my car in for service and they did an excellent job! I wish I could of received my vehicle sooner but other than that everything else was fine! More

Oil Change Great job! Quick and easy also reminded me to have tires rotated. Service department always take great care of my Jeep Wrangler. Would highly recommen Great job! Quick and easy also reminded me to have tires rotated. Service department always take great care of my Jeep Wrangler. Would highly recommend!!! More

Highly professional and efficient Needed oil and fluids routine service. Technician reminded me I had first 4 services free as part of my Trailhawk purchase. I was in and out in less Needed oil and fluids routine service. Technician reminded me I had first 4 services free as part of my Trailhawk purchase. I was in and out in less time than estimated and had a nice place to work in the waiting area. Thanks guys! Great experience!! More

Everything went great. Brought in the car for a normal oil change, it went exactly the amount of time they said it would take, and I got to look at a Ferrari while waiting. Brought in the car for a normal oil change, it went exactly the amount of time they said it would take, and I got to look at a Ferrari while waiting. More