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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,315 Reviews

4,315 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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September 05, 2019

Not A Fan This wasn't the ideal experience. Hard sale on a oil change package and when I refused I got attitude. When I came to pick up my truck, they lost my k More

by RAM 1500 Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sep 05, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We are so sorry for this oversight, and we apologize for any inconvenience. We understand your frustration and hope to work with you to make this right, as our team takes your concerns incredibly seriously. Sincerely, Jody Cruce, VP, 770-410-1111

Sep 05, 2019 -

RAM 1500 Owner responded

Thank you Jody for the kind reply. Unfortunately, I won't be back. Hope you and your staff have the opportunity to refine your customer experience and streamline your operations thus minimizing future gaps/failures. Exceptional customer service is the foundation to repeat business and sales as I am sure you know. Having worked in a dealership leadership role myself years ago, I under Service is everything. You only have one chance to make a lasting impression. My best regards, S. Lamb

September 05, 2019

Excellent Service I always enjoy coming for service, everyone is super friendly from arrival until my departure. My car runs as smooth as ever! Highly recommend Palmer More

by swiftchampion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Winston
Sep 05, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We love hearing from customers like you, thank you for taking a moment to share such wonderful feedback about your experience with our team. Please let us know if we can ever be of further assistance!

September 05, 2019

Superb Customer Service Thomas Pappas was able to diagnosis the issue with my Charger and when I told him I did not have another car to use while the Charger was being servic More

by lgowalker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Pappas
Sep 06, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We're so glad to hear Thomas was able to ger your Charger in and out of the shop in no time at all! Thank you for choosing Palmer Dodge Chrysler Jeep Ram!

September 05, 2019

Goodr repair service with excellent service advisor. Repairs were done properly but highly disappointed in differences noted in three consecutive 23 point inspection reports. Please review reports from 8 More

by doccasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Winston Anderson
Sep 06, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Although we're pleased to hear you had an excellent experience with our service advisor and that the repairs on your vehicle were completed to your satisfaction, we are sorry to hear about your disappointment with your inspection reports. If you wouldn't mind giving me a call when you have a moment, I would love to go over your inspection reports with you. Sincerely, Jody Cruce, VP, 770-410-1111

September 04, 2019

Great experience! My new/pre-owned Jeep Cherokee needed a new water pump. I was taken care of in a friendly and very professional manner. The turn around time was quick More

by theshoegirl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil He is very friendly and great at his job.
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Awesome job Neil! We'll be sure to let him know he is doing such an exceptional job! We hope to see you again soon.

September 04, 2019

Service is always wonderful! Service is always very efficient, and team is very informative. I will always use Palmer for my Jeeps, as i always plan to own Wranglers. More

by MARYWAREJACOBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for continuing to choose Palmer Dodge Chrysler Jeep Ram to be your go-to shop for service! We look forward to seeing you again next time!

September 04, 2019

Very friendly and professional! I took my car in for service and they did an excellent job! I wish I could of received my vehicle sooner but other than that everything else was fine! More

by kendrahall1759
Recommend Dealer
Yes
Employees Worked With
Ruiz
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to leave your valuable feedback! We look forward to seeing you again soon!

September 04, 2019

Oil Change Great job! Quick and easy also reminded me to have tires rotated. Service department always take great care of my Jeep Wrangler. Would highly recommen More

by seschberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hiram
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for the glowing recommendation! We love being able to keep you Wrangler running in top-notch condition.

September 04, 2019

Highly professional and efficient Needed oil and fluids routine service. Technician reminded me I had first 4 services free as part of my Trailhawk purchase. I was in and out in less More

by Wade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Miller
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

We're so glad we were able to get you in and out of the shop in no time at all! We hope to see you again soon!

September 04, 2019

Everything went great. Brought in the car for a normal oil change, it went exactly the amount of time they said it would take, and I got to look at a Ferrari while waiting. More

by asheville_3d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hiram
Sep 04, 2019 -

Palmer Dodge Chrysler Jeep Ram responded

Woah, that's awesome! Who doesn't love getting the chance to check out a Ferrari while waiting for their car?

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