Palmer Dodge Chrysler Jeep Ram - Service Center

Timely and knowledgable service manager I had been taking my vehicle to a closer Dealer for service, however that dealers service was terrible. So I called the folks at Palmer in Roswell an I had been taking my vehicle to a closer Dealer for service, however that dealers service was terrible. So I called the folks at Palmer in Roswell and they were able to get me right in. Take care of the recall and assist with getting additional work completed. I will definitely be using Palmer Dodge to service my car going forward. The Service Manager was very helpful and understanding. More

Transmission issue on my '18 Dodge Journey I have supposedly had my transmission fixed twice by two different Dodge dealers and now it has blown for a third time within 3 weeks. Frustrating. I have supposedly had my transmission fixed twice by two different Dodge dealers and now it has blown for a third time within 3 weeks. Frustrating. Very nice people here, but they did not fix my problem. More

Friendly, Fast and Efficient The team at this location is my favorite. I drive to this location from downtown Atlanta because of the experience with the staff and the efficiency o The team at this location is my favorite. I drive to this location from downtown Atlanta because of the experience with the staff and the efficiency of the work provided! This team and location are A-1. More

Still leaking roof , now out of warranty and they want 1000 The new Jeep roof has leaked from day one , had it in twice over the 4 years to be fixed , now it is out of warranty and now they want $1000 for somet The new Jeep roof has leaked from day one , had it in twice over the 4 years to be fixed , now it is out of warranty and now they want $1000 for something that we thought was fixed the second time it was in !!! Their motto is that Jeeps leak .. and just deal with it ! More

Great service by Neil We had a great service by Neil. We left the car at Chrysler Roswell after having a horrible experience on Ed Voyles Marietta. Neil went above and beyo We had a great service by Neil. We left the car at Chrysler Roswell after having a horrible experience on Ed Voyles Marietta. Neil went above and beyond the expected to make sure we were going to have a great client service. He found a part for us on a different state, got it and had the car ready much sooner than expected. He made all the difference, we are very happy with the service. More

Easy in, easy out No problems. All good. Was able to schedule to meet my time frame and left car the night before for faster service. Will do so again No problems. All good. Was able to schedule to meet my time frame and left car the night before for faster service. Will do so again More

Bad experience Dropped off car to have oil change, service shifter light on, and vent replaced. Didnt hear from anyone for over 24 hrs, I had to call and told car wa Dropped off car to have oil change, service shifter light on, and vent replaced. Didnt hear from anyone for over 24 hrs, I had to call and told car wasnt looked at, would be at least monday (this was friday). When picked car up was told everything was fine. Drove it 2 days later and service shifter light came on again. Took it to another dealership who is now replacing the shifter under warranty. Very disappointed with whole experience More

Service si. Parts no Brought my car in to replace the passenger side front seat belt. It was a simple issue but expensive parts and labor. When the job was done a small Brought my car in to replace the passenger side front seat belt. It was a simple issue but expensive parts and labor. When the job was done a small plastic trim piece was missing from the upper retractor. Subsequent returns could not come up with a trim piece that fit. For the price of parts and labor I expected the job to be completed correctly. A month later it still isn't correct. More

Warranty work Thomas was awesome! He accommodated me even thought service was wrapped around the building. He got my truck in, me a complimentary vehicle and fixed Thomas was awesome! He accommodated me even thought service was wrapped around the building. He got my truck in, me a complimentary vehicle and fixed up in 2 days. More

Thanks, Thomas! I dropped off my Jeep at the service center on a Sunday after my radiator overheated. The service area was closed, so I left my keys and information i I dropped off my Jeep at the service center on a Sunday after my radiator overheated. The service area was closed, so I left my keys and information in their after hours drop off. Thomas called me the following day and informed me that there was a factory recall on my radiator fan, and the faulty part was responsible for the issue the day before. The fan was replaced free of charge and I was able to retrieve my car that same day (though I couldn't get it until the following day). He was so helpful and very sweet too. Thank you, Thomas! More