Palmer Dodge Chrysler Jeep Ram - Service Center

Diagnosis of problem with replacement of defective part The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a The immediate diagnosis of the cause of the problem with replacement of the defective part was performed flawlessly. The only reason for not giving a 5 star was the fact that the 23 point inspection form was not given to me so I had not been sure why the differential fluid had been recommeded to be changed since that was not intially explained to me. When I came to pick up the car I was checked out by a different employee than the one who had worked with me initially who was Winston Anderson who gave excellent service. The second employee who checked me out was courteous but simply forgot to give me the 23 point inspection form and I forgot to ask about that form. I did not get his name. More

Good Service Very friendly service people. Service was quick for a 30,000 mile check. Nice waiting area to sit while waiting. Kept me updated as to time, etc. Very friendly service people. Service was quick for a 30,000 mile check. Nice waiting area to sit while waiting. Kept me updated as to time, etc. More

Service that exceeded my expectations Terrific service delivered in a very personable, timely and knowledgeable manner. I purchased my Jeep Overland from Jim Palmer in 2012 with an intent Terrific service delivered in a very personable, timely and knowledgeable manner. I purchased my Jeep Overland from Jim Palmer in 2012 with an intention to go from cradle to grave with the great service that I anticipated and continue to receive. I attribute my great buying experience to a culture that is customer oriented at the top and hires/retains the team members that support it! Thanks! More

Never Again Good staff, work performed seems fine, but awful, reactive manager ruined the experience. This is not a hard-to-please customer situation. He was ob Good staff, work performed seems fine, but awful, reactive manager ruined the experience. This is not a hard-to-please customer situation. He was objectively wrong— and later acknowledged and apologized, but even that was unpleasant. Will never be back — for service or to buy my next Ram. More

Rambox Alignment While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The While Luis was excellent in his assistance, professionalism and courtesy unfortunately the same can't be said of the actual service technicians. The issue was relatively minor as the passenger side Rambox was difficult to close and required significant pressure to close it. After the service the Rmabox was marginally better although is seems to require significant pressure and much more than the driver side box. Bottom line - customer service agent was excellent and technician service was poor. More

Excellent service Personalized attention from Mr. Winston. Excellent transportation received from Palmer. All paperwork taken care by them. Quality of the work excee Personalized attention from Mr. Winston. Excellent transportation received from Palmer. All paperwork taken care by them. Quality of the work exceeded my expectations. I recomend this dealer. More

Recall Handled repairs quickly . I’ve worked with Thomas when he worked at Ed Voyles Dodge . His wonderful customer service made it easy to not mind driving Handled repairs quickly . I’ve worked with Thomas when he worked at Ed Voyles Dodge . His wonderful customer service made it easy to not mind driving out of the way to palmar . To my surprise I had an even better experience. More

Great! Quick and friendly service. The staff were prompt upon arrival and gave me an update during service and as soon as the service was complete. My car Quick and friendly service. The staff were prompt upon arrival and gave me an update during service and as soon as the service was complete. My car was parked up front and ready to go. More

Great service ! Very friendly knowledgeable people. The service hardly took any time at all , and my Chrysler Pacifica was ready to drive home. I really appreciate t Very friendly knowledgeable people. The service hardly took any time at all , and my Chrysler Pacifica was ready to drive home. I really appreciate the service ! More

We can always expect a great service and friendly staff . Thanks for service with a smile. Really appreciate it. Thanks once again for the service with a smile. . Thanks for service with a smile. Really appreciate it. Thanks once again for the service with a smile. More