Palmer Dodge Chrysler Jeep Ram - Service Center

We can always expect a great service and friendly staff . Thanks for service with a smile. Really appreciate it. Thanks once again for the service with a smile. . Thanks for service with a smile. Really appreciate it. Thanks once again for the service with a smile. More

Your Vehicle is Ready, Not Ready My wife brought our 2016 Dodge Durango in to be serviced on 7/23/19 because it was running rough and the check engine light was on. The service depar My wife brought our 2016 Dodge Durango in to be serviced on 7/23/19 because it was running rough and the check engine light was on. The service department found shorted out ignition coils and spark plugs fouled out. A complete fuel induction service was done at our request too. We were notified the vehicle was repaired and ready to be picked up on 7/31/19, over a week after being dropped off. Moments after paying over $1000.00 for service, the engine light came back on as my wife was driving away from Palmer Dodge. My wife turned around immediately, brought the vehicle back to the service department and after waiting for nearly an hour was informed there were hundreds of dollars in additional repairs to be done. When I spoke with the service adviser, Mr. Pappas, on the 31st, I asked, "what happened to where the vehicle was there for a week and no one was able to see the job had not been done and my wife was the one to bring it to the attention of the service department after only moments on the road?". He shared they needed to replace rockers inside the cylinder head and shared that "we couldn't figure out why that spark plug was damaged like that". My reply to this was, "what happened that no one caught this before we paid over $1000 for service and had been told the vehicle was repaired. Mr. Pappas shared that there are several quality controls and test drives that occur to ensure the work is done. And still the vehicle was not fixed and no one caught the lingering concern. This is after we paid for the repairs and had to come back to the service department. I visited the service area and was shown the work yet to be done. When speaking with Mr. Pappas he also shared his tech "had to go deeper" to find the problem. Why did they not "go deeper" during the week the vehicle was in the shop, especially when they "could not figure out why the spark plug was damaged like that". I informed Mr. Pappas that I do not believe we should have to pay for repairs that no one caught through your quality control process, especially when there were lingering questions from the service department about the damage, and then being told the vehicle was ready and paying over $1000 for the initial service. Mr. Pappas informed me he could not authorize this and I would need to see his manager. I plan to see his manager today, since he was on vacation when I visited the service department on Friday, the 2nd of August. More

Customer Service I always service my Dodge Grand Caravan 2017 at Palmer Dodge. My previous 2006 and 1997 were also serviced at Palmer. I buy their 4 Oil change package I always service my Dodge Grand Caravan 2017 at Palmer Dodge. My previous 2006 and 1997 were also serviced at Palmer. I buy their 4 Oil change package. Any other required repairs in the future will be at Palmer Dodge. More

Great, friendly service! I had a TSB that needed to be completed and Thomas was extremely helpful in getting me in and out in a timely fashion! He was very friendly and helpfu I had a TSB that needed to be completed and Thomas was extremely helpful in getting me in and out in a timely fashion! He was very friendly and helpful in getting it taken care of. More

Chelsea was great, followed through on everything, kept me updated! Called me to let me know the status of my warranty repair. Gave me any cost prior to the was great, followed through on everything, kept me updated! Called me to let me know the status of my warranty repair. Gave me any cost prior to the service. Good experience with Chelsea More

Great job as always! The engine light on Jeep came on as I was driving home from our family vacation. I was the first person in line Monday morning and worked with Thomas The engine light on Jeep came on as I was driving home from our family vacation. I was the first person in line Monday morning and worked with Thomas Pappas He was able to get my truck in and diagnosed really fast. Unfortunately, it was the catalytic converter. Thomas was able to get my truck in to get serviced that morning and resolved my issue. I had them change the oil at the same time. The repair cost wasn't as high as I thought it would be. The service is always speedy and great and Thomas is always friendly, personable and looking out for the customer. When I go back for any service, I always go back to Thomas! More

Warning light Even though it took almost 2 weeks to get my car back, Luis made sure he kept me informed and it was returned to me with no issues. I appreciate havi Even though it took almost 2 weeks to get my car back, Luis made sure he kept me informed and it was returned to me with no issues. I appreciate having a loaner car, but the Jeep Remicon is the only type Palmer uses as a loaner. It is very difficult for me to get in and out of and I use my vehicle for work and I have to carry sample bags so the Remicon does not work very well for that either. More

Fast & Easy Luis and Thomas both did an excellent job taking care of me and quickly getting me into a rental car for the day. I was told the turn around time wou Luis and Thomas both did an excellent job taking care of me and quickly getting me into a rental car for the day. I was told the turn around time would be 2 to 3 days, but to my surprise, my A/C issue was handled in only a few hours. Thanks guys for the wonderful customer service, and thank you everyone for quickly fixing my Jeep! More

Great Service After my most recent experience, I would definitely recommend the Palmer service department to anyone looking for quality work on their vehicle. My Ra After my most recent experience, I would definitely recommend the Palmer service department to anyone looking for quality work on their vehicle. My Ram 1500 ended up needing lifters, a new cam shaft, and several other significant repairs but the whole process went smoothly at Palmer. Thomas was the service advisor that worked with me. He was honest about the repairs and kept me informed about what was happening during the trucks time in the shop. After having several poor experiences with dealers that were closer to home, it proved to be worth the further drive to have the work done here! More

Great experience Thomas did a phenomenal job, great customer service and always welling to work with my time restrictions. Thank for your help and great customer servi Thomas did a phenomenal job, great customer service and always welling to work with my time restrictions. Thank for your help and great customer service More