Palmer Dodge Chrysler Jeep Ram - Service Center

Quick turn around on Recall Notice I received in a recall notice related to the fan motor assembly on my daughter's Jeep Renegade on a Friday and called Palmer Jeep late that same day a I received in a recall notice related to the fan motor assembly on my daughter's Jeep Renegade on a Friday and called Palmer Jeep late that same day and spoke to Thomas Pappas in the service department. After explaining that my daughter was going to be heading back to college soon and the fact that the fan motor was already making some noise, he suggested that I bring the vehicle in first thing Saturday morning. Upon dropping off the vehicle, I discussed with Thomas another issue that I wanted to have checked out related to the transmission shifting. Thomas made sure that both areas of concern were properly addressed by the service department and I am again comfortable knowing my daughter will be heading back to Virginia Tech well maintained vehicle. More

Best Service, Nicest People Dealing with the Palmer Dodge team is always such a pleasure! They are friendly, upbeat and professional and always willing to help! I would highly re Dealing with the Palmer Dodge team is always such a pleasure! They are friendly, upbeat and professional and always willing to help! I would highly recommend this dealership for both service and new sales! More

My wife was pressured into services she did not understand See above.... Service team was not clear on exactly what recommended items needed ASAP would cost. Items were not needed ASAP. They were rus See above.... Service team was not clear on exactly what recommended items needed ASAP would cost. Items were not needed ASAP. They were rushed... Not available.... And used pressure tactics to pressure a female into purchasing services not needed, not requested. Very questionable business practices. More

Thomas Pappas The service was excellent. Thomas was very friendly and easy to talk to about the service for the recalls. He was accurate in the amount of Time it wo The service was excellent. Thomas was very friendly and easy to talk to about the service for the recalls. He was accurate in the amount of Time it would take and the overall experience of getting unscheduled maintenance was more pleasant because of it. More

Efficient Service Took my Jeep Grand Cherokee in for service -- was in and out of there, almost faster than I could eat my ChickFilA! Customer Lounge is very cozy, fr Took my Jeep Grand Cherokee in for service -- was in and out of there, almost faster than I could eat my ChickFilA! Customer Lounge is very cozy, free bottled water and coffee ;) More

Refreshing Professionalism When I met Winston I'd already been jerked around by a couple of other shops without answers to why I was having trouble with my car. Winston listened When I met Winston I'd already been jerked around by a couple of other shops without answers to why I was having trouble with my car. Winston listened, acknowledged my concerns and assured me that he and his team would get to the bottom of my issues. Not only did they but they worked with a third party I had a warranty with and I walked away with a fixed car and $0 bill. More

Good service We own a Jeep Cherokee Limited and have been regular customers of Palmer Dodge Chrysler Jeep Ram for four plus years. We have found their service depa We own a Jeep Cherokee Limited and have been regular customers of Palmer Dodge Chrysler Jeep Ram for four plus years. We have found their service department always be professional, accommodating, and reasonable. They stay very busy but they have always taken care of our needs in a timely manner. No excuses or horror stories experienced or seen. I guess that's why they stay busy. More

Excellent Service The service was excellent, the service was fast, the customer waiting area was clean, the price was good and the staff was very friendly and helpful. The service was excellent, the service was fast, the customer waiting area was clean, the price was good and the staff was very friendly and helpful. More

Palmer Dodge is best in metro I drive out of my way for service at Palmer Dodge. I got recall notice on our 2019 Chrysler Pacifica. Easy to make appt. I was out with repair in less I drive out of my way for service at Palmer Dodge. I got recall notice on our 2019 Chrysler Pacifica. Easy to make appt. I was out with repair in less than an hour! I normally go to Dawn but she was out. Worked with Thomas and he was great. More

Aa/C service for Town and Country minivan Thomas Pappas from service took care of me and did a great job getting my van in and out as quick as possible for an A/C repair Thomas Pappas from service took care of me and did a great job getting my van in and out as quick as possible for an A/C repair More