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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,285 Reviews
Call Service Center (770) 410-1111

4,285 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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April 27, 2024

2 hours for an oil change with appointment is really not good. If it weren't free through Jeep Wave I would have been pretty mad. I won't be back. More

by adam@missner.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Some lady
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May 01, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Adam, we're so sorry that your appointment took longer than it should have. Sometimes we face challenges due to customer volume and understaffing, and we apologize that this affected your experience. We hope to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

April 26, 2024

Service was fast team kept me informed of the progress. When it took longer than expected they called a ride for me. More

by chrystal Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Chrystal! Thank you for sharing your experience with us. We're thrilled to hear that our team provided fast service and kept you informed throughout the process. We apologize for any delays but are happy to hear that we were able to assist with arranging transportation for you.

April 26, 2024

Always an awesome service and solve all the issues very fast. They explain me very clear all issues and now my car is in the best shape :) More

by Sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram
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Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Sergio! Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that we could help you out quickly and effectively. We're always here to make sure your car is in top shape.

April 25, 2024

Hiram is a great advisor. I’ve been servicing my car here since 2017 and I’m pleased with his guidance. More

by barb.still
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Morales
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Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Barb, thank you for sharing your positive experience with Hiram! We're thrilled to hear that he has provided great service since 2017. We appreciate your loyalty and look forward to continuing to assist you with your car servicing needs. Thank you for choosing us!

April 25, 2024

Professional, courteous service provided my service advisor Kimberly and the dealership as usual. Organized my transport to and from the dealership. More

by ericofiara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
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Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Eric, thank you so much for sharing your positive experience with us! We are thrilled to hear that Kimberly provided you with professional and courteous service. We look forward to serving you again in the future!

April 24, 2024

Luis was awesome! He got me in for an oil change last minute. He is always super friendly too! Always recommend Luis to anyone. More

by Jennysarahi21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Torres
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Apr 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Jenny, thank you so much for your kind words about Luis! We're thrilled to hear that he provided you with excellent service for your oil change. We truly appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing us!

April 23, 2024

Friendly service and was timely No car wash Did not adjust tire pressure after rotation leaving fronts too high and rears too low. More

by stan.mcdonald33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Stan, thank you for sharing your feedback with us. We're glad to hear you found our service friendly and timely. We apologize for the oversight regarding the car wash and tire pressure adjustment. Your comments will be shared with our team for improvement. We appreciate your business.

April 21, 2024

They are great ! Luis took great care of my vehicle. Him and his team was quick to identify the issue and fix it. More

by plusultracars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi there, thank you for the wonderful review! We are thrilled to hear that Luis and our team provided you with great care and quick service. We appreciate your feedback and look forward to serving you again in the future.

April 21, 2024

Quick and efficient service. Courteous personnel. Got me in and out quickly. Rich is always the best More

by julieann30189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Apr 22, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Julieann, thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with our team. We strive to provide quick and efficient service to all of our customers. We look forward to serving you again in the future!

April 20, 2024

Luis was very accommodating and was always upfront with information. He returned call promptly and does not rush to end the call and made sure I was satisfied that my inquiries are answered More

by gnendaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Apr 22, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Gnendaya, thank you for sharing your positive experience with Luis! We're glad to hear that he provided excellent customer service by being accommodating, upfront with information, and ensuring your satisfaction. We appreciate your feedback and look forward to serving you again in the future.

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