Palmer Dodge Chrysler Jeep Ram - Service Center

.Good Job New Wrangler ( 5 months) running very rough. Engine light on. Engine needed to be replaced. Under warranty. Received loaner vehicle in the meantim New Wrangler ( 5 months) running very rough. Engine light on. Engine needed to be replaced. Under warranty. Received loaner vehicle in the meantime. Palmer beat expectations in getting it back. More

Always Satisfied My experience at Palmer Dodge has always been great! From when I purchased the Jeep in 2014 and every service visit I’ve had there! My experience at Palmer Dodge has always been great! From when I purchased the Jeep in 2014 and every service visit I’ve had there! More

Luis was great , took care of all our concerns. Also David and Spence went out of their way to help me by delivering my car to my home when I was struggling with sch , took care of all our concerns. Also David and Spence went out of their way to help me by delivering my car to my home when I was struggling with schedules. It was all "million dollar" service! More

Top Notch Winston in the service department is always informative when we bring our vehicle in for service. His knowledge is top notch. We can trust him. Winston in the service department is always informative when we bring our vehicle in for service. His knowledge is top notch. We can trust him. More

Reliable service! I have had my 2012 wrangler in every 3,000-5,000 miles and the team does a great job making sure we stay ahead of potential problems with preventative I have had my 2012 wrangler in every 3,000-5,000 miles and the team does a great job making sure we stay ahead of potential problems with preventative maintenance. 107,000 miles and going strong! More

Great experience!! I was very impressed with the service I received from the service department at Palmer Dodge!!!! I look forward to dealing with them again. Thank you I was very impressed with the service I received from the service department at Palmer Dodge!!!! I look forward to dealing with them again. Thank you More

Quick Turnaround Thomas took really good care of me...My jeep was having issues and he was able to get me in right away, give me a loaner and correct my issue in 24 ho Thomas took really good care of me...My jeep was having issues and he was able to get me in right away, give me a loaner and correct my issue in 24 hours...I would recommend speaking to Thomas anytime you have issues... More

Quick and efficient I was taken care of quickly with no issues. The service representative was courteous and helpful. My wait time was shorter than I had expected. I was taken care of quickly with no issues. The service representative was courteous and helpful. My wait time was shorter than I had expected. More

2019 Dodge Ram Rebel I’ve been by trucks here for a very long time. In March of this year I purchased a new truck. After the first few days of ownership I had to come back I’ve been by trucks here for a very long time. In March of this year I purchased a new truck. After the first few days of ownership I had to come back because the apple car play and radio was not working. They said was a issue with the software and were going to order a new radio. After two weeks went by I called and the advisor said to come in as the radio arrived. I went as requested. As I’m talking to him, he realizes that they ordered the wrong radio for my truck. From there they were going to order a second. After almost a month going by the radio that sill has not been replaced is now causing the heated seats to come on, on their own when it’s 95 degrees, to the point of not turning off, burning my legs and behind. A towel helped out a lot. Next the air conditioning worked only when it wanted to and thirdly the odometer is jumping mileage. Meaning I drive twenty miles and it jumped up 500 miles. Finally the advisors answers my call(s) and says to take pics of the odometer, which I do showing one day at 500 miles and the next at 1500 miles. At this point they not my advisor says to bring it in. I get there and the second radio is still wrong and they issue me a Jeep Wrangler to drive while my truck is there. Now it’s been another two weeks without my truck. While the wrangler is nice and all it’s not my truck. I’m in the landscape industry and not having my truck is very troublesome. I’ve had to rent a truck to the current amount of $600.00. I hope to get my “fixed” truck back before much longer. Reimbursement for a rental truck or a new truck without issues. Phillip More

Service/repair was great...but poor communication I made an appt. for Weds a.m. for recall notice repairs. Service rider David Pappas was very professional and nice and told me he'd text me daily.. I made an appt. for Weds a.m. for recall notice repairs. Service rider David Pappas was very professional and nice and told me he'd text me daily...to give status updates on vehicle. I Did not receive any communication from him for two business days. I called Friday a.m. for a status update...my service rider Mr. Pappas was not there and Winston (Service?) told me he'd look into my car situation and call me back...he never did. Late Friday afternoon I called for another status update and the Lady I spoke to told me she was trying to figure out what was going on with my vehicle...said she'd call me back Friday late or Saturday a.m. She never called back! Monday a.m. I received the first communication from Mr. Pappas who texted me that my car was ready. He apologized profusely for being "sick" on Friday and Saturday....but in his absence someone should have taken over and communicated with me. I stopped going to Ed Voyles (I've bought 4 new vehicles from them) because there service was terrible...now this? More