Palmer Dodge Chrysler Jeep Ram - Service Center

Thomas Pappas is AMAZING!! I took my car in due to the service transmission light coming on. I dealt with Thomas in the service department and he took care of me from start to I took my car in due to the service transmission light coming on. I dealt with Thomas in the service department and he took care of me from start to finish. I was very impressed with his customer service. Once the diagnostic was ran I was told my repairs would be $700 dollars. I’m a single mother so I panicked not knowing how I was going to afford it. I was praying for a blessing and that is when Thomas went above and beyond for me. He reached out to his boss and Chrysler to offer me additional assistance. It took a couple of days but the final results were I only had to pay $155 for my diagnostic testing and $150 for the deductible. I was so thankful and grateful for Thomas taking the initiative to help me when I needed it the most and he did it without me even asking. He made sure to communicate with me entire time my vehicle was with him. He made my experience overall good! I give Thomas Pappas 5-stars! He was polite, professional, attentive, and he was very caring. Thank you Thomas for all of your help and excellent customer service. I’m riding safely now thanks to you and Dodge Palmer. More

Best service!!!! I had a bad experience at this dealership last year and wanted to give them about try. And they knocked it out of the ballpark I had a bad experience at this dealership last year and wanted to give them about try. And they knocked it out of the ballpark More

Took good care of me I was able to get everything handled efficiently, and Luis, my service advisor, jumped through a few extra hoops to help me with some issues. He did a I was able to get everything handled efficiently, and Luis, my service advisor, jumped through a few extra hoops to help me with some issues. He did a great job taking care of me. More

emissions and safety flash Took two trips and 2.5 hours after I was promised 1 hour on the second trip. Software flash and regen was all that was done Took two trips and 2.5 hours after I was promised 1 hour on the second trip. Software flash and regen was all that was done More

Replace battery Had to have battery replaced...it was still under warranty....it was an easy appointment. Thomas was very helpful and explained what was being done. Had to have battery replaced...it was still under warranty....it was an easy appointment. Thomas was very helpful and explained what was being done. More

job done well great atmosphere. Everyone making sure you are taken care of. Had warranty work completed with advisor, Mike Parrot. Made every effort to make sure ev great atmosphere. Everyone making sure you are taken care of. Had warranty work completed with advisor, Mike Parrot. Made every effort to make sure every possible problem was fixed. Thanks Palmer Dodge. Truck is running well. I will always bring any of my work to you guys. I pass up other dealers to get to you from Smyrna, More

Easy, great communication, fast Dawn was great at keeping me up to date and doing what she could to speed things along. She explained everything as it was happening. She also showed Dawn was great at keeping me up to date and doing what she could to speed things along. She explained everything as it was happening. She also showed me what they did to the vehicle. More

timely and completed as requested Follow-up was important and done by Hirum, Service Adviser. He followed up and insured service was complete. Winston always does a great job and is an Follow-up was important and done by Hirum, Service Adviser. He followed up and insured service was complete. Winston always does a great job and is an asset to the dealership More

No rental cars! Thomas was great, but the dealership needs to solve their rental car problem. Saying that it's the rental car company's fault is deflecting the blame. Thomas was great, but the dealership needs to solve their rental car problem. Saying that it's the rental car company's fault is deflecting the blame. And then the part not arriving on the delivery truck was another error. And this was for a new car with 400 miles on it, so had issues on arrival from manufacturer. Again, not their fault, but the rental car situation was ridiculous, and occurred over multiple days. More

Price quote I went in to get a price quote to replace the dust shields/splash guards that are located beneath the engine on my Chrysler 300. Driving in and drivi I went in to get a price quote to replace the dust shields/splash guards that are located beneath the engine on my Chrysler 300. Driving in and driving out of the service area is a bit of a gauntlet at Palmer DCJR but I got her done. More