Palmer Dodge Chrysler Jeep Ram - Service Center

Great customer service I take my van for all services here. They get repair and maintenance done correctly, also advise for any future repairs. here. They get repair and maintenance done correctly, also advise for any future repairs. More

Sarah in the service center was amazing. My warranty company didn't want to cover the repairs but Sarah fought for me and won! She's amazing! My warranty company didn't want to cover the repairs but Sarah fought for me and won! She's amazing! More

Maybe 5 stars next time. Didn't check washer fluid but wrote on paper as done. Was completely empty when I tried to wash windows in parking lot before I left. Light still on Didn't check washer fluid but wrote on paper as done. Was completely empty when I tried to wash windows in parking lot before I left. Light still on saying washer fluid needed. Guess it was missed in the 23 point inspection. They filled upon my telling them. Left me wondering what else wasn’t really done? Over 2 hour wait. Hope for better next time. Went to church with Palmer’s so when I bought my jeep in North Carolina.. brought to their dealership. I didn’t know that they just use water in the washer system! Just want good service. More

This was my first visit to Palmer. The service department was professional, friendly, and helpful The service department was professional, friendly, and helpful More

Truck was received on a timely basis and got full service on a timely basis. The reps were knowledgeable and handled my needs promptly. I had a coupon for the oil change and it was accepted and credited. on a timely basis. The reps were knowledgeable and handled my needs promptly. I had a coupon for the oil change and it was accepted and credited. All in all, very pleasant experience. More

Sarah (service advisor) was great to work with. .. friendly, responsive, and super helpful. I would highly recommend her. .. friendly, responsive, and super helpful. I would highly recommend her. More

The service advisor did a great job, the Technician was terrible, I don't think he ever worked on a Dodge Charger, the Technician damage the inside console, the ordered a new, than he couldn't replace with terrible, I don't think he ever worked on a Dodge Charger, the Technician damage the inside console, the ordered a new, than he couldn't replace with all the parts, I had to mention some parts were missing, so after more than a week for something very simple to get fix turn into a nightmare. It is difficult to trust a dealership that don't have a qualified Technician, how can I trust a Technician that don't do the job the right way. The Service Advisor did call me and explained what happened, so she did a great job keeping me informed about my car. It's a shame. I really thought Palmer Dodge would have a Qualified Technician that knows Dodge inside and out. I'm disappointed. But because you guys got the car fix the way it should I gave 3 stars and not one. I would recommend, but not for me. Thank you! First impression is everything. Your Technician is showing that he doesn't care about someone's property (car) , he needs a better training. More

Sarah in service kept me informed and updated and work diligently to give great customer service diligently to give great customer service More

Easy to check in. My truck ready earlier than expected. No issues other than 60k maintenance. Cheers! My truck ready earlier than expected. No issues other than 60k maintenance. Cheers! More

The Service Department did an amazing job installing my Direct Connection Stage 2 kit on my 2023 Challenger Hellcat Redeye. Based on the level of customer service I received, I will be back to this dealer Direct Connection Stage 2 kit on my 2023 Challenger Hellcat Redeye. Based on the level of customer service I received, I will be back to this dealer if I’m ever back into the new car market or further repairs or upgrades. More