Palmer Dodge Chrysler Jeep Ram - Service Center

Excellent customer service from sales to service. I left with a peace of mind with my vehicle purchase for my daughter! I left with a peace of mind with my vehicle purchase for my daughter! More

Everything they did was great except. First not explaining an appointment means nothing. Secondly a nice text sent to communicate but nothing after that! I had to call. They do a grea First not explaining an appointment means nothing. Secondly a nice text sent to communicate but nothing after that! I had to call. They do a great job but prepare yourself for follow up. More

Rich has always gone above and beyond whenever I have an issue. Cole was very kind and responsive as well. Great service, I trust this location issue. Cole was very kind and responsive as well. Great service, I trust this location More

Luis was professional and pleasant, explained the problem adequately and thoroughly. Excellent mechanics that did a great job. adequately and thoroughly. Excellent mechanics that did a great job. More

Sarah J did a great job and was very helpful. Really appreciate her professionalism and help during the process. Really appreciate her professionalism and help during the process. More

We called ahead to discuss the repairs to our daughter’s jeep who is away at college. We were assured that if she had her vehicle in by 2pm on Thursday, we would have the warranty work complete by the time jeep who is away at college. We were assured that if she had her vehicle in by 2pm on Thursday, we would have the warranty work complete by the time she left on Sunday. It wasn’t. The part was missing from the delivery. We were not able to get the car back until Tuesday. We had to drive her back to college on Sunday (5 hour round trip) and we will have to make the trip AGAIN to take the car back to her. We would never have agreed to being the vehicle to you if we hadn’t been assured it would be done in time and now we are forced to spend 10 hours of driving to fix your problem. Extremely annoyed and disappointment is an understatement. More

I visited Palmer Dodge to have an issue with my truck looked at. I was surprised there is no waiting room and the service department is a small office in the back of the parking lot. The service advisors looked at. I was surprised there is no waiting room and the service department is a small office in the back of the parking lot. The service advisors were focused on their portable workstations instead of welcoming anyone who walked into the office. After asking who could help me, I was introduced to my service advisor. The service advisor was nice; he took my keys and checked me in. He then just said he'd call me an uber and send me home and they would look at the truck and get back to me over the weekend. This was pretty straightforward, just not my standard expectation of a service team interaction. Great that they called me a uber, it made it easy to get home. When my diagnostics were done, I received a 120-character text that barely explained what was wrong and the amount ($3500). Thankfully I KNOW what they were talking about, but the lack of detail and no supporting documentation is lackluster. I was also miffed that they charge a credit card surcharge of 3%. I also own a KIA, and I'd rate their service center experience a B+, with this being a C-. I have worked with independent shops (A+) that have a much better experience. This is the second RAM dealer I have been to since buying my truck, and I will be returning to the prior dealer. I wasn't impressed with them, but less impressed with Palmer. More

Everything was explained well and the service was good and performed in the time frame indicated. and performed in the time frame indicated. More

Palmer Dodge service department, the advisors, convenience, and quality of work is great. And the cost is reasonable too, which not something I say often about a dealership. The advisors are knowl convenience, and quality of work is great. And the cost is reasonable too, which not something I say often about a dealership. The advisors are knowledgeable, professional, and passionate about the brand, which is important. More

Even with an appointment, a simple oil change took two hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far too valuable. More